Satish M

Experience

• 

  HRH NEXT SERVICES PVT LTD

  Jun 2016 - Apr 2020

  I have successfully led a dedicated team in delivering exceptional service and support to our valued customers. With a passion for fostering positive customer experiences, I have strived to exceed expectations and maintain high levels of satisfaction.In my role, I have been responsible for supervising and guiding a team of customer support representatives, ensuring their professional development and providing them with the necessary resources to excel in their roles. I have cultivated a collaborative and empowering environment, promoting open communication, teamwork, and a customer-centric approach.Through effective coaching and mentoring, I have helped my team members enhance their product knowledge, problem-solving abilities, and communication skills. Together, we have successfully resolved complex customer issues, minimized escalations, and maintained a high first-contact resolution rate.With a customer-centric mindset, strong leadership abilities, and a passion for continuous improvement, I am committed to delivering exceptional service and exceeding customer expectations. I am eager to leverage my skills and experience as a Team Lead to drive customer satisfaction and contribute to the success of an organization that values excellence in customer support. Show less My role encompasses various responsibilities, including promptly responding to customer inquiries, resolving technical issues, and addressing any concerns or complaints. I am adept at actively listening to customers, empathizing with their needs, and offering personalized solutions to meet their requirements.Utilizing my strong communication skills, I effectively communicate complex information in a clear and concise manner, ensuring that customers fully understand our products and how to utilize them optimally. I am skilled in utilizing various customer support platforms and tools to streamline processes, track customer interactions, and provide timely resolutions.I take pride in being a reliable resource for our customers, patiently guiding them through troubleshooting processes, offering product recommendations, and providing step-by-step instructions. Additionally, I collaborate closely with cross-functional teams, including Sales, Product Development, and Technical Support, to address customer concerns and provide valuable feedback for continuous improvement.With a customer-centric approach, I consistently exceed performance metrics and maintain a high customer satisfaction rating. I am committed to going above and beyond to exceed customer expectations, ensuring their loyalty and fostering long-term relationships. Show less

  • Customer Service Team Lead

    Mar 2019 - Apr 2020

  • Customer Service Support Specialist

    Jun 2016 - Feb 2019
• 

  Mivi

  Jul 2020 - Aug 2023

  Team Lead

  Experienced Team Lead proficient in handling voice, non-voice sales, technical support, and integration with different software systems. With a proven track record of success, I excel in driving team performance and achieving organizational objectives.As a Team Lead, I have successfully managed diverse teams, fostering a collaborative and inclusive work environment. I have a strong ability to motivate and inspire team members to achieve their full potential, resulting in enhanced productivity and customer satisfaction. By providing clear direction, setting achievable targets, and offering continuous support, I ensure that my team consistently meets and exceeds performance goals.In the realm of voice and non-voice sales, I have developed effective strategies to maximize revenue generation while maintaining excellent customer relationships. Through thorough market analysis and customer insights, I have successfully identified opportunities for business growth and implemented sales techniques that have consistently delivered positive outcomes.Overall, my comprehensive skill set in team leadership, voice and non-voice sales, technical support, and software integration make me an ideal candidate for driving success in a challenging and customer-focused environment. I am passionate about fostering growth, both for my team and the organization, and I am dedicated to delivering exceptional results. Show less

• 

  IntouchCX

  Aug 2023 - now

  Operations Team Lead