Lunga Mtshiselwa

Experience

• 

  FNB South Africa

  Mar 2007 - Jul 2009

  Bank Teller

  ENGAGE WITH CUSTOMERS IN A PROFESSIONAL WAY AS SPECIFIED IN THE SERVICE STANDARDS, DELIVER QUALITY SERVICE TO OUR VALUED CUSTOMERS WITH A PASSION FOR CUSTOMER SERVICE, CHECKING DOCUMENTS LIKE, DEPOSIT AND WITHDRAWALS FORMS, COUNTING CASH, AND BALANCING DAILY TRANSACTIONS.

• 

  Old Mutual

  Jul 2009 - Aug 2010

  Sales Consultant

  RENDERRING FINANCIAL SERVICES TO THE RETAIL MASS & AFFLUENT MARKET TELEPHONICALLY, NEW POLICY ADMINISTRATION, ACHIEVING CONTRACTED SALES TARGETS, QUALITY DELIVERY OF QUOTES AND SALES, DELIVER ON CONTRACTED HOURS (PRODUCTIVITY),MAXIMISE BUSINESS OPPORTUNITIES IN THE FORM OF LEADS, RESOLVE COMPLAINTS AND OBJECTIONS, CLIENT LIAISON TO ENSURE AN ONGOING BUSINESS RELATIONSHIP.

• 

  Old Mutual South Africa

  Aug 2010 - Mar 2012

  Sales Coordinator

  SWITCHBOARD OPERATOR, RECEIVING AND PROCESSING OF NEW BUSINESS FROM FINANCIAL ADVISORS, TELEPHONIC AND E-MAIL FOLLOW UP ON PROGRESS OF NEW AND EXISTING BUSINESS, SETTING UP APPOINTMENT BETWEEN CLIENT AND MEDICAL PRACTITIONERS FOR MEDICAL REQUIREMENTS, FAXING AND E-MAILING OF ALL OUTSTANDING REQUIREMENTS TO HEAD OFFICE FOR ISSUING OF NEW BUSINESS, E-MAIL ESCALATION FOR LONG OUTSTANDING NEW BUSINESS TO THE DIFFERENT DEPARTMENTS AT HEAD OFFICE, DAILY UPDATE OF EXISTING AND NEW BUSINESS ON CARE AND OMUNET SYSTEMS, TELEPHONIC ADVICES TO CLIENT UPON ISSUE OF NEW POLICY, FILLING. Show less

• 

  Alliance Against HIV & AIDS

  Jan 2013 - Aug 2014

  Provincial Administrator

  RENDER ADMINISTRATIVE SERVICES TO THE ALLIANCE; CORRECT FILLING TO ELIMINATE MISFILLING; DRAW FILES ACCORDING TO FILLING LIST; TYPING OF CORRESPONDENCE AND ORDERING OF STOCK AND STATIONERY; DEAL WITH PHONE CALLS, APPOINTMENTS, TAKING MESSAGES AS WELL AS SENDING E-MAILS AND FAXES; MAKE LOGISTICAL ARRANGEMENTS FOR MEETINGS, WORKSHOPS, TRAININGS AND REFRESHMENTS; DEAL WITH TRAVEL AND ACCOMODATIONS OF STAKEHOLDERS, BOARD OF DIRECTORS, MANAGERS ASWELL AS COORDINATORS; PROVIDE SECRETARIAL FUNCTIONS TO THE MEETINGS OF THE MANAGERS, KEEPING TRACK OF DECISIONS TAKEN IN SUCH MEETINGS AND MAKING FOLLOW UPS ON ASSIGNMENTS; ENSURE GOOD COMMUNICATION BETWEEN THE INTERNAL AND EXTERNAL STAKEHOLDERS OF THE ALLIANCE; REPORT TO THE MANAGEMENT COMMITTEE ON MATTERS RELATING TO THE PROGRAMS AND FINANCIAL MANAGER OF THE ALLIANCE; HAVE A GOOD UNDNERSTANDING OF THE NGO/CBO SECTOR; MAKE THOROUGH RESEARCH ON FUNDERS; COMPILING WEEKLY, MONTHLY AND QUARTERLY REPORTS WITH THE CO-ORDINATOR; RENDER A SUPPORT SERVICE DURING MEETINGS, TAKING MINUTES, MAINTAINING PROPER DIARIES AND ENSURE THAT GUEST TO THE OFFICE ARE RECEIVED IN SUCH A MANNER THAT THE PROFESSIONAL IMAGE OF THE ALLIANCE IS ENHANCED. Show less

• 

  Alliance Against HIV and Aids

  Sept 2014 - Aug 2018

  Provincial Coordinator

  IMPLEMENT THE PROGRAMS OF THE ALLIANCE; COMPILE WRITTEN, VISUAL AND COMPREHENSIVE REPORT AFTER EVERY ACTIVITY AND SUBMIT TO THE DIRECTOR;TO LIAISE AND COLLABORATE WITH ORGANIZATION AND INSTITUTIONS INVOLVED WITH ON THE PROGRAM; TO LEAD AND CONTROL THE PEOPLE WHO ARE INVOLVED IN THE ACTIVITIES;TO MAKE SURE THAT COMMUNICATION IS OPEN WITH ALL THE MEMBERS WHO PARTICIPATE IN THE ACTIVITIES; PLAN ITINERARY WITH THE FINANCE MANAGER IN ADVANCE; TO VISIT AND MAKE ASSESSMENT OF THE PLACE WHERE THE ACTIVITY WILL BE TAKING PLACE SO AS TO ENSURE THE PLACE WILL FULFIL THE OBJECTIVES OF THE ALLIANCE; A COORDINATOR MUST BE FIRM AND COMMITTED AND BE ABLE TO HANDLE PROPLEMS AND QUERIES IN THEIR WORK; RENDER A SUPPORT SERVICE TO PARTICIPANTS OF THE PROGRAMS/ACTIVITIES; ENSURE THAT ALL MEMBERS PARTICIPATE IN THE ACTIVITIES OF THE ALLIANCE; REPORT TO THE DIRECTOR AND THE MANAGEMENT WILL REPORT TO THE BOARD; COORDINATE VARIOUS PIECES OF AAHA’S NATIONAL PROGRAM; ORGANIZE LOCAL SUMMITS AND CONFERENCES. DUTIES INCLUDE LOGISTICAL COORDINATION, WORKING WITH THE PROJECT COORDINATOR, THE FINANCE MANAGER AND THE DIRECTOR TO SECURE FUNDING, SUPPORTING MEDIA AND COMMUNICATION STRATEGY AND COORDINATING AAHA STAFF AND MEMBERS TO DEVELOP AND FACILITATE CURRICULUM PROGRAMMING FOR SUMMIT; CONDUCT QUARTERLY EVALUATION WITH PROVINCIAL OFFICES; PROMOTE AAHA; CONDUCT LOCAL/DISTRICT RESEARCH AS NEEDED TO SUPPORT THE PROGRAM AND POTENTIAL CAMPAIGNS; PROMOTE ORGANIZATIONAL GOALS AND VALUES IN VARIOUS EXTERNAL ACTIVITIES; PARTICIPATE IN THE FUNDRAISING ACTIVITIES AS NECESSARY, SUCH AS SITE VISIT, DOCUMENTING CAMPAIGNS AND OTHER PROGRAM ACCOMPLISHMENTS AND SUPPORTING FUNDRAISERS; ASSIST IN THE OFFICE MANAGEMENT; PARTICIPATE IN PLANNED INDIVIDUAL AND STAFF EVALUATION, INCLUDING SELF-CRITICISM. Show less

• 

  Anova Health Institute

  Aug 2016 - Aug 2018

  1. PETTY CASH CONTROLLER: RESPONSIBLE FOR THE SAFEKEEPING AND ADMINISTRATION OF THE PETTY CASH FLOAT; PREPARE PETTY CASH VOUCHER FORMS FOR STAFF WHO REQUIRE PETTY CASH; COLLECTING ORIGINAL DOCUMENTATION FROM STAFF WHO REQUIRED PETTY CASH; PREPARE AND RECORD THE EXPENSES INTO THE PETTY CASH SUMMARY SHEET; RECONCILE THE TOTAL CASH ON HAND TO THE ACTUAL FLOAT INCLUDING ALL ORIGINAL DOCUMENTS; SEND A COPY OF THE RECONCILIATION WITH ALL ORIGINAL RECEIPTS TO HQ: FINANCE DPT.; SOLVING FINANCE QUERIES FROM HQ.2. ADMINISTRATION: PROVISION OF ADMINISTRATIVE SUPPORT TO THE PROVINCIAL COORDINATOR; ORDER OFFICE SUPPLIES ACCORDING TO NEEDS IDENTIFIED ON A MONTHLY BASIS; DEVELOP AND IMPLEMENT MINIMUM AND MAXIMUM STOCK LEVELS CONTROL SHEET TO GUIDE ORDERING DECISIONS; COORDINATION OF COMMUNITY EVENTS AS INSTRUCTED BY THE PROVINCIAL COORDINATOR ON A CONTINOUS BASIS; 3. COMMUNITY ENGAGEMENT AND AWARENESS: DEVELOP MONTHLY SITE PLANS FOR CONDUCTING COMMUNITY AWARENESS ON MSM/WSW HEALTH ISSUES; CONDUCTING HEALTH TALKS AND DIALOGUES ON A WEEKLY BASIS; DISTRIBUTION OF IEC MATERIALS INCLUDING CONDOMS AND LUBES TO TARGETED SITES ON A CONTINUOS BASIS; COORDINATION OF CAMPAIGN EVENTS ON A CONTINOUS BASIS; IMPLENTATION OF LGBTI SUPPORT GROUPS; 4. MONITORING & EVALUATION: CAPTURE ALL TRAINING, MENTORING & TECHNICAL ASSISTANCE REGISTER IN THE DATABASE; ENSURE ALL REGISTERS ARE SCANNED AND STORED IN THE DROPBOX; ENSURING STATISTICS OF CLINICAL & NON-CLINICAL STAFF TRAINED SUBMITTED BY NURSE MENTORS COLLERATE WITH THE PIVOT TABLE DATA ENTERED; ENSURE STATISTICAL REPORT IS SUBMITTED TO THE PROVINCIAL COORDINATOR.5. TRAINING: TRAINING OF NON-CLINICAL STAFF IN HEALTH FACILITIES, CBO’S & NGO’S ON THE PSYCHOSOCIAL ASPECT OF DEALING WITH MSM/WSW.6. NETWORKING: WITH STAKEHOLDERS LIKE DOH, NGO'S AND TARGET POPULATION; 7. REPORTS: SUBMISSION OF MONTHLY AND QUARTERLY PROGRESS REPORT Show less

  • Health Promoter

    Mar 2015 - Aug 2018

  • Outreach Team Leader

    Aug 2016 - Jul 2018
• 

  DISCOVERY VITALITY

  Aug 2018 - Dec 2024

  Customer Service Consultant

  Providing Vitality product information and handling financial queriesAnswering inbound calls timeouslyDealing with all queries through to resolutionMaintaining accurate details of all queriesActively displaying the Discovery Service StandardsAdministration functionsPolicy changes to the productWorking on Discovery Systems

• 

  Discovery Limited

  Dec 2024 - now

  Purple Private Consultant - Discovery Bank