Abigail Burton

Experience

• 

  Tesco

  Jun 2014 - Jul 2016

  Customer Service Assistant

  Working in an express store, opening and closing the store. serving customers with their daily shopping and providing the best customer experience possible. Till work, cash handling, sorting of stock and deliveries. Worked with team leaders with cash management. Checking in deliveries and assisting with price reduction on stock.

• 

  Holiday Inn Express

  Jul 2016 - Jan 2017

  Customer Service Assistant

  Working within the whole hotel such as The reception area checking guests in and out making bookings and taking payments. Bar work serving customers, working in the kitchen cooking the food and making sofa beds in rooms when required.

• 

  First Advantage

  Jan 2017 - now

  Offering Level 2 support to other representatives, engagement with the QA and CSAT schemes, and acting as a secondary point of contact to the Team Leaders. Assisting with queries and escalations from clients and candidates in relation to background screenings being undertaken by sourcing and providing resolutions pro-actively identifying where action is required to achieve the best result. Assisting with queries and escalations from clients and candidates in relation to background screenings being undertaken by sourcing and providing resolutions pro-activley identifying where action is required to acheive the best result. Processing a wide range of searches to verify information provided by candidates undergoing background screening which forms part of a report provided to clients to aid their hiring decisions.

  • Customer Success Manager

    Jul 2023 - now

  • Customer Success Consultant

    Jul 2021 - Jul 2023

  • Customer Success Associate

    Feb 2020 - Jun 2021

  • Senior Customer Care Representative at First Advantage

    Apr 2019 - Feb 2020

  • Customer Care Representative

    Jul 2017 - Apr 2019

  • Public Records Researcher

    Jan 2017 - Jun 2017