Eduardo Sanchez

Eduardo Sanchez

Customer Service Representative

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  • Timeline

  • About me

    Finance Manager| Strategic Planning 💡| Margins Developer 📈 | Budget & Forecast Management 🖥️

  • Education

    • Colegio Bilingüe de Cerro Viento

      1997 - 2007
      High School Bachiller Ciencias con Énfasis en Contabilidad
    • INADEH

      2014 - 2014
      Curso de Contabilidad Accounting

      Accounting course.

    • Universidad de Panamá

      -
      Accounting and Finance
    • Universidad de Panamá

      2021 - 2026
      Accounting and Finance
  • Experience

    • Banistmo

      Jan 2012 - Jan 2014
      Customer Service Representative

      Responsable for taking every client inquiry regarding their banking products, sales and security of client accounts. Raise alerts for posible fraud operations and educating the customer on how to avoid them.

    • Sitel

      Nov 2015 - Dec 2021

      Responsible for analyzing operational metrics, raising red flags, creating action plans in order to reach forecasted/budgeted financial targets. Daily margin tracking. Responsible of Forecasting monthly, quarterly or yearly Budgets.

      • Finance Analyst

        Jul 2019 - Dec 2021
      • Reporting Analyst

        Aug 2016 - Jun 2019
      • Quality Analyst

        Nov 2015 - Aug 2016
    • PedidosYa

      Dec 2021 - now

      Define strategies for two countries in order to reach growth accompanied by sustainability and profitability. economics. Review every day financials results. Deep dive continuous monitoring of main KPI drivers in order to reach ways to improve profitability and analyze markets for business opportunities, such as expansion, collabs, brand exposure, mutual growth. Analyze every day financial activities and provide advice and guidance to upper management on future financial plans. Root of all major business decisions and crucial role reach success of the organization. Responsible for reviewing financial reports, monitoring accounts, and preparing financial forecasts. Deep dive analysis in order to reach ways to improve profitability and analyze markets for business opportunities, such as expansion, collabs, brand exposure, mutual growth. Responsible for evaluating every step on the process of pricing validation, purchases, inventory review & accuracy, payment validations, analyzing operational metrics, raising red flags, creating action plans in order to reach financial targets. Define strategies to improve our Dmarts sales chain, reduce the shrinkage and raise efficiency to the highest level.

      • Regional Dmart Finance Manager (Panamá & Ecuador)

        Mar 2024 - now
      • Dmart Finance Manager

        Mar 2023 - Mar 2024
      • Dmart Finance Specialist

        Dec 2021 - Apr 2023
  • Licenses & Certifications