Archit Gupta

Experience

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  Indian Railways

  Jun 2017 - Jul 2017

  Intern

  Acquired practical experience of working in IVRS Rail net and different types of communication systems in Indian RailwaysReceived Training about study of Data Logger/MIS in Railway Response System for smooth operation of trains and mails

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  Kweizar'18

  Mar 2018 - Mar 2018

  Convenor-Technical Committee
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  Tata Consultancy Services

  Oct 2018 - Jun 2020

  Assistant Systems Engineer
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  Course Hero

  Jun 2020 - Aug 2020

  Academic Mentor

  Coached 120+ International students in mathematical concepts through Online Platform Course Hero

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  Noon

  Oct 2021 - Dec 2021

  Product Management Intern
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  Amazon

  Jun 2022 - now

  PM @ Selling Partner Services : Leading new initiatives revolving around reducing seller query resolution timeline from XX days to YY mins.Key Pointers:1. Designed and deployed automated forecasting models for ticketing volumes using machine learning, achieving a threefold improvement in accuracy2. Collaborated with teams to integrate machine translation systems for resolving SP queries in multiple languages, enhancing global scalability3. Managed Paragon tool enhancements, including trigger metrics creation and mapping for seamless data flow and reporting4. Drove stakeholder alignment for complex cross-team projects, including WW capacity planning and multilingual support setups5. Led global implementation of process improvement initiative in brand space SP contacts, reducing ticket resolution time (TTR) from 2 days to 6 hours resulting in saving 764K SP wait days annually6. Successfully managed his team expansion in CN, defining SOPs, training modules, and execution frameworks for a 252-member team on-site7. Earned recognition with multiple leadership awards, including T4 GEM and Pioneering PM for exceptional ownership and strategic execution Show less PM @ Last Mile Delivery Technology : Led Address quality and corrections space. Worked with tech and product in ideating developing and adding various features to improve customer address creation experience coupled with improvement in address quality in address book. Formed success metrics throughout.Realised savings of $ XX MM in optimized delivery costs and reduced delivery failures.Key Pointers: • Led development and launch of customer-facing address validation and interception tools across multiple geographies, driving $6M cost savings annually• Created and scaled Address Quality Improvement Programs, improving delivery success rates by 18% and reducing delivery defect costs by $3.8M. Developed scalable solutions for address defect detection using AI-driven models, saving $1M annually in recurring costs• Led the design and launch of Shopping Aid Campaigns in MENA, nudging 800K+ customers for address corrections, with a 70% improvement in address quality• Partnered with multiple stakeholder teams to led project to optimize Amazon Locker discoverability, increasing operational efficiency and customer satisfaction Show less

  • Program Manager II (Selling Partner Services)

    Oct 2023 - now

  • Program Manager II (Last Mile Delivery Technology)

    Jun 2022 - Oct 2023