Amber Lane Assoc CIPD

Experience

• 

  The bowling green Northwich

  Apr 2019 - Oct 2019

  Social Media Assistant

  • Strategically targeted customers for food, alcohol and event sales and closely monitored effectiveness of campaigns.• Developed social media and small campaigns to maximise sales of newly released products and events.• Used Canva and Adobe light room to create dynamic, modern and effective media marketing materials.• Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms, resulting in more interaction with the newer posts and better interaction across all social media pages.• Worked closely with customers and management to design effective promotions to meet customer needs and exceed sales goals.• Responsible for creative design for all posters, flyers and social media posts. Show less

• 

  AMBER EXPRESS LOGISTICS LIMITED

  Jan 2020 - Mar 2020

  Office Junior

  • Provided comprehensive administrative and clerical support, including organising files and creating spreadsheets.• Using a web based software for import collection, delivery and invoices of jobs done by the company.• Increased customer satisfaction by contacting customers promptly and professionally.• Oversaw organisation, filing and retrieval of proof of delivery records.• Added new information to spreadsheets daily to then add to customer software and the companies own files.

• 

  JW Lees Brewery

  Jan 2020 - Nov 2020

  Front of house

  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.• Checked guests identification before serving alcoholic beverages.• Asked customers for feedback, solved problems, provided additional items and attention throughout meal.• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour. Show less

• 

  THG

  Nov 2020 - Nov 2021

  Supplier content editor

  • Worked as a Supplier Content Editor over a variety of sites under their ingenuitydepartment. • Working on sites such as Oral B, Gillette and Coca Cola.• Maintaining and enhancing the Hut Group product pages.• Support the business objective of enhancing a customer’s onsite experience.• Revisiting and improving the quality of the catalogue as advised by internal customers and managers.• Liaising with internal and external customers.• Competency using Microsoft Office.• Writing in HTML in order to present the content in the best way onsite, toencourage customer interaction and sales.• Editing Images in order to best showcase the product and increase sales andgoogle analytics.• Handling multiple website migrations at once, liaising with the client andinternal teams.• Created working relationships with internal teams to present a better work ethicaround projects. Show less

• 

  Amber Express Logistics LTD

  Nov 2021 - May 2022

  Office Administrator

  • Provided comprehensive administrative and clerical support, including organising files and creating spreadsheets. • Using a web based software for import collection, delivery and invoices of jobs done by the company. • Increased customer satisfaction by contacting customers promptly and professionally. • Oversaw organisation, filing and retrieval of proof of delivery records. • Added new information to spreadsheets daily to then add to customer software and the companies own files.• Managed inventory of office supplies and running of the office environment. Show less

• 

  British Motorsports Marshals Club (BMMC)

  Jan 2022 - Jan 2023

  Registered Accredited marshall
• 

  Weaver Vale Housing Trust

  May 2022 - now

  Provide a customer-focussed People Team administrative service throughout the employee’s life cycle, working closely with other People Team members.Act as a first point of contact for the People Team, providing a professional re-sponse to phone and HR inbox queries, responding and escalating as appropriate. Arrange OH referrals as requested co-ordinating dates and correspondence be-tween the colleague, line manager and People Advisor. Work with the People Advisor to administer maternity leave and payments to en-sure a consistent approach across the Trust.Administer requests for pension estimates liasing with Payroll and pension provid-ers accordingly, escalating to People Advisor as required. Support the leadership team as needed, taking notes in the Joint Staff Forum, and covering People Team colleagues in meetings as required.Support the People Analyst when required with any end-of-year HR admin processes.Support the People Team with improvement projects, providing administrative support as required.Document all HR Admin processes, and identify opportunities to continually im-prove them, improving efficiency and the customer experience.Administer high quality, accurate documentation for all admin processes through- out the employee life cycle. Collate and accurately record information to enable meaningful People data reporting, suggesting changes for improvement, as necessary.Provide support for People colleagues in order to deliver a customer-focussed, professional People Team service. Review, support and implement, where required, the audit process for the People Team, and other departments, such as Work & Enterprise Team roles and connected funding.Raise Purchase Orders.Monitor invoices vs the budget .Maintain and control filing systems, undertaking data cleansing activity as re-quired.Ensure compliance with all Health & Safety, Data Protection, Financial and People policies and procedures. Show less Provide a customer-focussed People Team administrative service throughout the employee’s life cycle, working closely with other People Team members.Act as a first point of contact for the People Team, providing a professional re-sponse to phone and HR inbox queries, responding and escalating as appropriate. Arrange OH referrals as requested co-ordinating dates and correspondence be-tween the colleague, line manager and People Advisor. Work with the People Advisor to administer maternity leave and payments to en-sure a consistent approach across the Trust.Administer requests for pension estimates liasing with Payroll and pension provid-ers accordingly, escalating to People Advisor as required. Support the leadership team as needed, taking notes in the Joint Staff Forum, and covering People Team colleagues in meetings as required.Support the People Analyst when required with any end-of-year HR admin processes.Support the People Team with improvement projects, providing administrative support as required.Document all HR Admin processes, and identify opportunities to continually im-prove them, improving efficiency and the customer experience.Administer high quality, accurate documentation for all admin processes through- out the employee life cycle. Collate and accurately record information to enable meaningful People data reporting, suggesting changes for improvement, as necessary.Provide support for People colleagues in order to deliver a customer-focussed, professional People Team service. Review, support and implement, where required, the audit process for the People Team, and other departments, such as Work & Enterprise Team roles and connected funding.Raise Purchase Orders.Monitor invoices vs the budget .Maintain and control filing systems, undertaking data cleansing activity as re-quired.Ensure compliance with all Health & Safety, Data Protection, Financial and People policies and procedures. Show less

  • People Coordinator

    Jan 2025 - now

  • People Administrator

    May 2024 - Feb 2025

  • People Administration Assistant

    May 2022 - May 2024