Ali Rahgozar

Experience

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  Self-employed

  Jul 2011 - Dec 2011

  Freelance Photographer

  Harighe khazan concertHarighe khazan album chair news Hoze-naghashi movie ekranOpera ashk ha va labkhand ha Photography concussion

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  Lux-Talayi Restaurant

  Jul 2012 - Sept 2012

  Call Center Operator

  lux-Talayi Restaurant operator

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  Tommy Hilfiger

  Jun 2013 - Sept 2013

  Seller

  ● Assisted customers with product selection and provided excellent customer service.● Maintained store displays and ensured a visually appealing shopping environment.● Processed sales transactions and handled customer inquiries.● Supported inventory management and restocking of merchandise.● Contributed to achieving sales targets and enhancing customer satisfaction.

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  BigBearDrink

  Sept 2013 - Feb 2014

  Merchandising Supervisor

  ● Analyzed sales data to drive product placement strategies. ● Led teams to optimize product positioning and visibility in stores. ● Identify ed sales opportunities and implemented strategies to increase product exposure.

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  Hype Energy Drinks

  Feb 2014 - Aug 2016

  Marketing Supervisor

  ●Coordinated documentation, advertising, and sampling. ● Managed orders for promotional gifts and materials. ● Led content creation for social media and event coordination. ● Developed budget plans and prepared fi nancial reports. ● Managed student brand initiatives and infl uencer collaborations. ● Conducted target marketing and prepared planning reports. ● Provided performance reports on sales impact.

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  AloPeyk - On-demand Delivery for Iran

  Apr 2017 - Feb 2019

  Business Development Assistant

  ● Business Development:○ Negotiating to secure funding and investment opportunities.○ Preparing business proposals and conducting market research.○ Expanding the traffi c application into a super app.● Quality Control Management:○ Overseeing branch registration processes and ensuring project implementation.○ Monitoring the contact support unit and fi nancial operations.● Project Management for New Branch Openings:○ Estimating costs and managing budgets.○ Recruiting staff and developing training programs. Show less

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  LC Waikiki

  Apr 2017 - Jul 2017

  Seller

  ● Assisted customers with product selection and inquiries.● Maintained store displays and processed transactions.● Managed inventory and ensured excellent customer service.● Contributed to achieving sales targets at the Palladium CityCenter branch.

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  SabaIdea

  Jul 2019 - Aug 2021

  ● Responding to emails and assisting users with inquiries.● Confi guring DNS and checking IP addresses.● Installing applications on TVs and Android boxes.● Setting up phones and screen mirroring on Android boxes.● Guiding users on using casting and mirroring dongles.● Troubleshooting issues related to VOD website functionality on user TVs.● Reporting and following up on content-related issues on the

  • Call Center Analyst (Filimo)

    Feb 2021 - Aug 2021

  • Support Technician (Filimo)

    Jun 2020 - Aug 2021

  • Call Center Operator (Filimo)

    Jul 2019 - Dec 2020
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  Baya | بایا

  Sept 2021 - Sept 2022

  Call Center Supervisor

  ● Preparing daily performance reports for the night support team (4:00 PM - 12:00 AM).● Submitting reports to the Contact Center Manager.● Conducting data analysis and evaluating key performance indicators (KPIs).● Ensuring continuous improvement in team performance and customer satisfaction.

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  AloPeyk

  Sept 2022 - Apr 2024

  Head of Call Center

  ● Boosted effigy ciency by 20% and improved CSAT.● Reduced call resolution time by 30% and complaints by 15%.● Optimized IVR and VoIP systems for cost savings and effi ciency.● Enhanced FCR and customer satisfaction through improved service protocols.● Led QA, QC, and compliance initiatives for high-quality service.● Developed KPIs for strategic decision-making and growth.● Collaborated cross-functionally to improve service offerings and operation

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  Pindo.ir

  Jun 2024 - now

  Head of Customer Service

  ● Developed Terms of Use and optimized call processes.● Reduced missed call rate from 13% to under 5%.● Improved CSAT from 4.60 to 4.75.● Led IVR implementation and reduced wait times.● Executed outbound surveys for customer feedback.●Trained staff on admin panels and tools.● Created a CRM system with Google Sheets.● Coordinated legal and fraud investigations, protecting customers