Amy Ryan

Experience

• 

  Minnesota Timberwolves

  Aug 2005 - Apr 2006

  Sales and Marketing Intern

  Hands-on assistance to Sales and Marketing team in creating, promoting, and selling group ticket packagesActive participation in attending all games, assisting in the package and season ticket booth, and working at all company volunteer events

• 

  Sheraton Minneapolis West Hotel / Remington Hotels

  Sept 2006 - May 2007

  Front Desk Supervisor

  Implementation of an organizational system toward operational efficiencySupervision of front desk agents and handling of all guest service issues, while interviewing and onboarding new employees

• 

  The Westin Minneapolis Hotel / HEI Hotels and Resorts

  May 2007 - Jan 2011

  Front Office Supervisor / Sales Assistant

  Management of the entire front office- and housekeeping-related needs for all incoming groups, including supervising front office associatesKey role as hotel manager on nights and weekends, responsible for organizing all incoming groupsSecuring of 120 accounts by calling new prospects and returning businessesDevelopment of programs to increase sales among associates and improve guest satisfactionFacilitation of interview and onboarding new employees

• 

  The Hotel Minneapolis, Autograph Collection / HEI Hotels and Resorts

  Jun 2011 - Mar 2012

  Reservations Manager

  Instrumental part in negotiating corporate and group contracts as well as reconciling all group billingArrangement of all hotel blocks and individual reservationsAssistance to various clients including sports teams, musical acts, celebrities, professionals, and school groups

• 

  Target

  May 2012 - now

  - Responsible to investigate cash loss within 462 stores in Region 200 by looking though over/short loss spreadsheets, register shortage/overage programs and utilize video to identify internal and external theft.- Investigate scam losses (cashout, short change) within stores, log as well as communicate with affected locations. - Communicate with stores on best practice for scam prevention- Investigate internal theft and/or errors within stores - Create internal theft cases on Team Members and report to stores - Correct errors within SAP (bookkeeping) and/or educating stores- Propose ideas for exception reporting within Greenfield to better provide data for business efficiency- Identify process errors happening in stores and report to Sales Audit and stores for correction- Examine new reporting and provide productive feedback to enhance overall report- Present findings on various cash related topics to technicians, leaders, store level team members and APBP's- Constructed PowerPoints to educate team members on processes Show less - Development of training documents and facilitation of training to team members on critical processes- Monitoring and replying to all inbox emails coming into the general box- Receiving and assisting on phone calls directed from the helpline from stores, law enforcement and other individuals- Assisted on research and interviews for corporate Team Member AP infractions- Reading and interpreting legal documents to enter into Smartsheet for processing- Completing all Law Enforcement requests made for evidence- Completing all store assistance requests Show less - In charge of the external workload for G190 (Indiana, Ohio, Kentucky, West Virginia)- Monitored and participated in website conversations in G190 chat, handled all store requests made from there, eventually added all of G496 (New York) as well- Took care of all Law Enforcement requests from the G190 area and all requests for assistance made from the stores G190- Assisted Special Investigations and Market Investigators on cases- Worked to develop TruEye (camera system)- Assisted team during unrest by watching live surveillance- Was the point person for providing TVS (camera) assistance to executives at Target during Black Friday.- Held educational phone calls and created posts on communication website for G190 and G496 about the website and the National Investigations Center Show less - In charge of internal workload for G190 (Seattle area) then moved to G496 (New York area) - Monitored all reporting associated with Groups, including, but not limited to markdowns, Gift Card Exception, Gift Card Cash, Void Line and cash research as well as all internal requests coming in from stores within the group- Opened up cases within TCM on store Team Members based on evidence found in reporting that could be used during AP/HR interviews as well as LE cases- Worked on projects including TruScan and Domo reporting - Presented Internal SCO merchandise passing case to HQ AP Leadership Team ($15,000 admitted value) - Received the Q1 NIC Managers Award for being a Business Owner in G496- One of the top Internal Techs in case creations Show less

  • Senior Assets Protection Technician - Cash Shortage Team

    Feb 2023 - now

  • Senior Assets Protection Technician - Central Support Team

    Dec 2021 - Feb 2023

  • Senior Assets Protection External Technician

    Feb 2019 - Dec 2021

  • Senior Assets Protection Internal Technician

    Jul 2016 - Feb 2019

  • Senior Travel Specialist

    May 2012 - Jul 2016