Chad Inouye

Experience

• 

  Mercedes-Benz USA

  Aug 2007 - Apr 2009

  Automotive Technician

  Performed Bumper to bumper maintenance, diagnostics, and repair on all model's of Mercedes vehicles.

• 

  Gale Banks Engineering

  Apr 2009 - Feb 2016

  Performed installation and repair of all engineered designed products. Checked customers in/out of facility explaining in detail how the product works and what benefits they should expect. Gave technical direction to the technicians in the shop. Provided general maintenance to our fleet and shop vehicles. Assisted the engineering department on new product development and testing. Provided customers and shops diagnostic steps to repair and troubleshoot vehicles with our products on them. Tested customers products that were sent in for repair, and reported all findings to the engineering department. Communicated daily with automotive shops providing product information ranging from technical/ product training to pricing strategies. Traveled to shops to provide technicians with product installation training. Set up new shop accounts, as well as maintained existing accounts.

  • Installation Technician/Shop Manager

    Apr 2009 - Feb 2016

  • Technical Support

    Apr 2009 - Feb 2016

  • Inside Wholesaler

    Apr 2009 - Feb 2016
• 

  Universal Technical Institute, Inc.

  Feb 2016 - Feb 2018

  Instructor

  I provide technical open lecture in the classroom regarding the subject for the day. I ensure all homework is done on time and correct. Provide any tutoring or mentoring that my students need. In the Lab area, I provide direction and structure to ensure my students are working safely and efficiently. Do any repairs that the training aid vehicles need.

• 

  A&E Automotive Repair

  Mar 2018 - Feb 2019

  Service Manager

  Greet all customers at check in. Perform vehicle walk around. Get the most accurate description from the customer about their concern, to assist in my technician’s diagnosis, and to have a more transparent repair order for both customer and technician. Perform all customer check out, and follow up calls. Provide work scheduling daily for my technicians. Resolve any issues that my technicians have with parts, or vehicles. Provide diagnostic assistance. Resolve any personal issues my technicians have, requiring mentoring and or coaching. Ensure inventory of stocked parts is kept up. Monitor and analyze weekly sales and cost. Keep weekly communication consistent with all parts vendors to be aware of new parts or product lines, specials, or price changing. Handle all customer issues, concerns, or complaints. Show less

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  Swedish Car Clinic

  Feb 2019 - Aug 2021

  Service Manager

  Schedule all customers. Greet all customers at check in. Perform vehicle walk around. Get the most accurate description from the customer about their concern, to assist in my technician’s diagnosis, and to have a more transparent repair order for both customer and technician. Perform all customer check out, and follow up calls. Provide work scheduling daily for my technicians. Resolve any issues that my technicians have with parts, or vehicles. Provide diagnostic assistance. Handle all customer issues, concerns, or complaints. Show less

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  Cars Automotive & Muffler

  Aug 2021 - now

  Service Manager