Varun Arora

Experience

• 

  Aricent Group

  Aug 2011 - Jan 2014

  Network Engineer/ Incident Manager

  Technical Incident Manager - For US commercial and Enterprise accounts Assisted them with End - End solution

• 

  Universal E-Business Solutions

  Feb 2014 - now

  <Promoted as Sr. Project Manager>• Develop strategy, roadmap, and feature definition for Cloud products and Services• Understand key product management roadmap objectives and requirements and lead technology selection and rollout, focusing on organizational planning and supplier service-level agreementso Lead project team members to identify and quickly address problemso Direct resources and analyze efficiency of supporting systemso Manage plan/design/distribution of IT and Cloud Serviceso IT Advisor, mapping products and services to enterprise strategy and operational modelso Hands-on technology, ITSM, and executive experience• Create and maintain the solution vision, roadmap, and backlog of work through the project's life cycle using Agile methodologies and tools• Research business requirements for product enhancements. Review, comment, follow-up, resolution & enhancement requests• Provide cross-functional leadership and bridge organizational gaps between different functional groups (e.g., engineering, sales, and support).• Identify potential roadblocks in key moments of the project lifecycle, diverting workflow elsewhere as needed and ensuring 98% deadline adherence• Communicate with executive team and CEO to maximize development efficiencies and resolve technology issuesExpertise:• IT Services: Security, Data Center, Unified Communications, Network, as-a-service delivery• IT Operations: ITIL/ITSM; Managed Services (MSP) Practice & Business Development; Service Portfolios; Process re-engineering & standards; Data Center and Cloud Security• Business Operations: Govern resources and processes to support Business Strategies Show less Service Delivery Manager for 25+ Enterprise Accounts (Managed ServicesEnhanced the expectations of the customer experience by overseeing the service delivery performance as per agreed contract and ensure that service levels are achieved. • Develop strategy, roadmap, and feature definition for Cloud products and Services• Understand key product management roadmap objectives and requirements and lead technology selection and rollout, focusing on organizational planning and supplier service-level agreementso Lead operations & project team members to identify and quickly address problemso Direct resources and analyze efficiency of supporting systemso Manage plan/design/distribution of IT and Cloud Serviceso IT Advisor, mapping products and services to enterprise strategy and operational modelso Hands-on technology, ITSM, and executive experience-Monitored, Controlled and Reported to make certain of customer satisfaction. -Aim to continually improve the service delivery to meet or exceed customer experience. During the onboarding process, the meeting structure and reporting will be determined with customer. Show less

  • Senior Project Manager

    Feb 2016 - now

  • Service Delivery Project Manager

    Feb 2014 - Feb 2016