Kelly Snyder

Experience

• 

  University of Utah, Telecommunications Dept.

  Jan 1987 - Jan 1992

  Technical Consultant

  Provided consultation to University departments and University Hospital for communication needs. Provided technical expertise for various key systems and 10,000 line Centrex system. Was responsible for carrier relations as well as programming DMS250 switch for Centrex services.

• 

  Phoenix Fiberlink, Inc.

  Jan 1992 - Jan 1993

  Sales Engineer

  Provided techinical support and expertise for CLEC services including Voice and Data applications. Provided presentations for sales as well as attended pre-sales customer meetings to ensure applications of sales were correct and up to date with the technologies available. Also provided post sales support to ensure service turn up for new customers was implemented timely and correct.

• 

  AT&T Global Services

  Nov 1993 - Nov 2002

  Sales Engineer/Technical Consultant

  Forecasting growth and planning additions, removals, rearrangements and transitions for outside network plants. Responsible for the service design, work orders, coordinating projects from concept to completion.Establish capital expenditure requirements for planning periods. Maintain high level quota for new sales.

• 

  UCN/InContact

  Dec 2002 - Mar 2008

  Sr. Sales Engineer, Connectivity

  Assist in the preparation of, and response to RFP’s, review and approve proposals. Provide direction to overcome objection to proposed solution and/or unique customer applications. Met with customers to gain understanding of current technical environment, key business issues, and future goals/objectivesCreate and review with customer; technical designs, findings analysis, configuration, and pricing to solve customer business or technology problems. Build and maintain relationships with financial, subject, and technical decision makers.Coordinate installations; ensure functionality of the customer's services, performed troubleshooting, escalation when necessary. Provide on-site support during turn-up.Assist sales team with preparation and delivery of technical presentations to senior level clientele.Actively researched competitive product lines. SME for all UCN products/services, direct involvement with UCN product management/development. Work with Partner Development teams to encourage development of partnership applications Show less

• 

  Xerox (ACS)

  Feb 2010 - Aug 2014

  Sr.Telecommunications Expense Manager for Novell. moved to Sr.TEM Analyst Gov Solutions Group @Xerox

  Responsible for the carrier/vendor services, invoicing, disputes, reporting, forecasting, tracking moves, adds, changes & disconnects, conferencing services, trending, cost savings, for all telecom related services in EMEA, APAC and the Americas. Procurement of all wireless services provided by AT&T Mobility, Verizon Wireless, Sprint and Rogers Wireless services in Canada.

• 

  Complete Communications, Inc.

  Sept 2014 - now

  I do everything!!!!

  • Sr Project Manager/Account Manager

    Sept 2014 - now

  • Sales Support/Customer Relationship Specialist

    Sept 2014 - now

  • Sr. Project Manager

    Sept 2014 - now

  • Sr. Project Manager

    Sept 2014 - now

  • Sr Project Manager/Account Manager

    Sept 2014 - now