Rajesh C

Experience

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  DELL INDIA PVT LTD

  Dec 2002 - Mar 2003

  Senior Technical Support Engineer

  Provided support for Laptops and assisted corporate users with their issues related to Laptops.Associated closely in incident management to resolve the issues in timely manner and effectively liaised with support partners on customer specific issues. Conducted service review calls for the technical and process based aspects with customer & customer service manager to discuss the resolution of the critical issue in order to address customer grievances & their needs

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  HEWLETT PACKARD INDIA SALES PVT LTD

  May 2003 - Nov 2010

  Account Delivery Lead

  Facilitated technical solutions designed for performance, scalability and maintainability enabling business continuity & agility by leveraging industry’s best practices. Collaborated with the technical teams for size and effort estimate and prepared detailed project plan with final accountability of stakeholder management, communication management, project monitoring and tracking. Identified opportunities to improve efficiency, ensured organization’s policies & procedures were complied with service quality norms and interacting with management, team & associates to facilitate smooth communication. Managed exchange server backup & restoration using Legato Networker and managed Infrastructure Servers Print Servers, DHCP and Configuration of DHCP Scope and oversaw NAS box administration. Managed a Team of 15 IT Analysts (24 x 7) and oversaw remote installation, configuration & troubleshooting of Outlook clients coupled with checking VPN Secure remote installation on client Laptop Show less

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  Accenture in India

  Dec 2010 - now

  Project Manager - Cloud Delivery

  A technically astute and seasoned project manager with over 12.5 years’ experience in multifunctional roles in IT industry across project management, stakeholder management, business continuity, service level adherence with overall accountability of resource optimization and budgeting ensuring smooth and bottleneck free operations. Deft in technical support strategy and tactics to improve customer experience and build emotional loyalty allowing greater impact to overall organizational vision. Core competencies in project management cloud services with structured inputs in the domains of IT service planning, scheduling and monitoring within defined time/cost parameters. A unique blend of managerial, technical, functional and qualitative skills with strong understanding of IT operations. Show less