Mohamed Abu El Dahab

Experience

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  British American Tobacco

  Jan 2002 - Jul 2003

  Sales

  - Lead a team in the direction of advertising the different brands of BAT.- Ensure the achievement of team targets.- Making a weekly report of the team performance.- Making a weekly report of the target achievements.

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  Orange Business Services

  May 2005 - Mar 2014

  Voice Technical Project Manager- Manage new Projects, upgrades and migrations for voice solutions (VOIP, SWAC, call centers, etc..)- Validate Scope of work with the sales team.- Design customer Dial plan and topology for implementation teams.- Responsible for the development of project delivery plan and RAID Analysis- Manage implementation team through out the project delivery activities.- Delivery review and User Acceptance test to ensure Quality of service.- Ensure project deliverables are managed effectively and documented- Ensure customer bill integrity- Ensure completion and integration of all documents before project closureProjects achieved:1- 132 VOIP Site2- 52 Switched access Site3- 15 Call Center with 2000 access Numbers4- Managing live changes for call centers .5- More than 67 other Project, Migration And Changes for different customers. Show less - Provide a professional first point of contact for orange customers.- Full Customer Support to Layer 1, 2 and 3 Network connectivity.- Monitoring and Troubleshooting the Customers WAN.- Troubleshooting Frame relay and ATM on both Nortel passports and Cisco routers- Organize shift and staff functions and delegate workload to meet business requirements; ensuring workload is distributed across staff evenly. - Ensure achievement of MTTR targets.- Acting as a first level of escalation.- Manage Telco’s in Nordic region. Show less

  • Voice Technical Project Manager

    Nov 2006 - Mar 2014

  • Customer service Operations - level 2

    May 2005 - Oct 2006
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  Dell EMC

  Apr 2014 - Jan 2024

  Leading 10M$ + P&L of Saudi professional services organization, delivering Program/project Management services, IT transformation consulting services, DC infrastructure delivery. Below are the main responsibilities: ▪ Managing an Organization of Program/Project Management. ▪ Manage overall team performance elevating issues to Experis leadership ▪ Work closely with Client Account Directors on executing account strategies for account growth. ▪ Establishing enduring relationships with key stakeholders in customer environment and establish highest level of customer satisfaction. ▪ Managing and motivating the team members - including career development, mentoring and performance management. ▪ Implementing and constant reviewing of process, to ensure the business model is fit for purpose. ▪ Responsible for training, coaching and mentoring recruiters to ensure quality delivery and meet account objectives ▪ Provide support to Project/Program Manager in handling the team and ongoing projects/Programs. ▪ Responsible for Services delivery through DELL EMC resources and Partners, focusing on Revenue, Margin, cost and resources utilization. ▪ Managing Delivery Team Operations to ensure best total customer experience ▪ Insure Delivery KPI’s ▪ RFP and Scope reviews ▪ Distributors and Partner Delivery Management ▪ Capacity Management ▪ Delivery Quality Assurance ▪ Focus on Total Customer Experience by building long term relation and ensure highest quality of Delivery. ▪ Growth, and adoption of offered services. ▪ Ensure resources skills development and readiness to deliver the offered services with highest quality. Show less Responsibilities:- Managing projects $5 Million Plus funding- Program Manager for Telco Accounts- Responsible for country P&L.- Partner Management.- Scope review and Validation- Estimate Project Level of effort for Resource Engagement during pre-sales cycle.- Advisory Project Manager for Consultant Projects, Cloud solutions, data center migration- Delivery of Consultant Projects, Cloud solutions and data center migration- Managing required delivery Resource.- Managing Project Budget and cost to ensure project is delivered within the agreed budget and revenue Margins are accomplished- Ensuring Project Deliverable are at the agreed quality levels Show less Responsibilities:- Consultant Projects (Cloud solutions, data centre migration,etc..)- Scope Validation- Estimate Project Level of effort of engaged Resources during pre sales cycle.- Managing required delivery Resource.- Development of delivery and quality assurance plan.- Managing Project Budget and cost to ensure project is delivered within the agreed budget and revenue Margins are accomplished- Project Documentation and Reporting Ensuring Project Delivery within agreed Time Lines- Ensuring Project Deliverables are at the agreed quality levelsProjects:1- Public Cloud IaaS (VMware based solution)2- Data Center Migration in Saudi Arabia3- Private cloud (IaaS, PaaS, App as a Service) VMware Based Solution.4- Data Center Tech Refresh5- Backup and Recovery solution.6- Data center re-platform Show less

  • Program Delivery Manager

    Aug 2018 - Jan 2024

  • Consultant Services Program Manager

    Jan 2016 - Jan 2024

  • Project Manager

    Apr 2014 - Dec 2015
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  Rackspace Technology

  Jan 2024 - now

  Senior Program Manager