Pola Girgis

Pola Girgis

Technical Support Engineer

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location of Pola GirgisNew Cairo, Cairo, Egypt

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  • Timeline

  • About me

    CCSI: 35698 | Solution Consultant - Networking expert at Orange Business Services

  • Education

    • The British University in Egypt

      2011 - 2015
      Bachelor's degree Computer Systems Networking and Telecommunications Very Good with Honors

      Activities and Societies: GSA Google Student Ambassador Finished Advanced English Course in my First Year. • BSc. Of Computer Network, The British University in Egypt (BUE) & Loughborough University inUK Faculty of Informatics and Computer Science with (GPA 3.4-Very Good with Honors)• Graduation Project: Home Energy Smart SystemGrade: Very Good with Honors

    • Loughborough University

      2011 - 2015
      Bachelor's degree Computer Systems Networking and Telecommunications Very Good with Honors

      Activities and Societies: GSA: Google Student Ambassador Finished Advanced English Course in my First Year. • BSc. Of Computer Network, The British University in Egypt (BUE) & Loughborough University inUK Faculty of Informatics and Computer Science with (GPA 3.4-Very Good with Honors)• Graduation Project: Home Energy Smart SystemGrade: Very Good with Honors

    • St. Fatima Language School - Heliopolis

      1997 - 2011
      Thanaweya Amma High School/Secondary Diplomas and Certificates 91%

      Kinder Garden, Primary, Preparatory and Secondary School.

  • Experience

    • LINKdotNET

      Aug 2014 - Aug 2014
      Technical Support Engineer

      Consumer Support Trainee at LINKdotNET

    • International Turnkey Systems - ITS

      Feb 2015 - Feb 2015
      Trainee

      Traniee

    • Orange

      Dec 2015 - May 2016
      NOC Supervision Engineer

      NOC Supervision Engineer at Eaton Towers (Partner to Orange) • Supervising Orange technology Network/services 24/7.• Validating and following up all actions done by internal “Orange teams” or external• Assuring with all involved teams when requested to add any new technology elementsafter the phase of deployment.• Controlling and securing all Orange sites through following up all networkinterventions (informing the security dept. to follow up on all illegal cases)• Following up the creation of TTs (HP Service Manager) for all network incidents. Show less

    • GuestTek Interactive Entertainment Ltd.

      Jun 2016 - Sept 2017
      Network Specialist

      • Supporting internet problems in hotels worldwide• Make configuration on Switches (HP, Cisco), Routers (HP, Cisco, Juniper), Wirelesscontrollers (MERU, RUKUS, HP), Access points, HEPs, Configuring IPTV system, ETVi,OVI & OVM• Take Calls from ITs in the hotel to check problems and configuration in the system.• Open Tickets (Sales Force, Synapse) and figure out the problem and fix all the issues.• Follow up with the team members for any issue and contacting the IT department inthe hotel to fix the issue. Show less

    • Channel VAS

      Oct 2017 - Aug 2018
      Network Operations Center Engineer

      Day-to-day monitoring of the system, network, application, and service alerts and provide first level of support.Respond to alerts by verifying, determining the cause, and resolving or escalating, as necessary.Record of all incidents and alerts into an incident log based on defined standards.Ensure all logs contain clear problem description, resolutions and all activities carried out during resolution of the problem.Perform health checks and quality checks procedures to the system to verify operational excellence.Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues.Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing.Demonstrate hands-on experience of relational databases, application servers, web servers, VMware, and Linux environments.Support Centos and Linux servers in India and NigeriaMake configuration on Linux serverCreating and managing Services & ansible on Linux serversMake tickets on JIRA and resolve any request to the NOC teamUse CQL Cassandra database on Linux servers to check the DataUse MySQL to view and edit data using queriesDeploy new Jars on the Servers and run them using JenkinsMonitor using Kafka, Kibana & Docker Show less

    • Global Knowledge

      Aug 2018 - May 2024
      Cisco/Huawei Instructor/Consultant

      • Delivering Courses in EMEA, USA & Asia regions; Egypt, UAE, KSA, Denmark, Belgium, Holland, France, Sweden, Qatar, UK, China & USAo Cisco Enterprise (Routing & Switching) (ICND1, ICND2, CCNA, ROUTE, SWITCH, TSHOOT, ENCOR, ENARSI, ENSLD, IP6FD, BGP)o Cisco DNA Center (IBNTRN)o Cisco SD-WAN (ENSDW, SDWAN300, SDWFND)o Cisco Wireless (WiFund, WLFNDU)o Cisco Service Provider (SPNGN1&2, SPFNDU)o Cisco Prime Infrastructure v3.1o Huawei Routing & Switching (HCIA, HCIP [IENP, IERS, IEEP])o CompTIA (Network+, A+) Show less

    • Orange Business

      Aug 2021 - now
      Solution Consultant - Networking expert

      • Build a high available Infrastructure network (MLAN, WAN, WLAN, …) for Global Customers.• Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario) and creation of projects consulting blueprints.• Support on site or remote migration for complex solutions/environments.• Transformation network devices and Firewalls• Acting as pre-sales consultant for organic growth activities as needed.• Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved.• Stay abreast of technical, issues, options, and advancements within the internetworking industry relevant to the orange services portfolio.• Ownership of the technical solution from concept to subsequent implementation.• Present technical solutions to partners and their end-customers, both formally and informally, as required. Show less

  • Licenses & Certifications

    • Eaton Towers HSE Training

      Eliademy
      View certificate certificate
    • HCNA

      Huawei
      Jan 2019
    • CCNA 200-120

      Cisco
      Jan 2015
    • CCSI

      Cisco
      Oct 2018
    • CCNA 200-125

      Cisco
      Sept 2018
    • Cisco Certified Network Associate Wireless (CCNA Wireless)

      Cisco
      Sept 2019
      View certificate certificate
    • Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation

      Cisco
      Jun 2019
      View certificate certificate
    • Cisco Certified Specialist - Enterprise Design

      Cisco
      Jan 2021
      View certificate certificate
    • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

      Cisco
      Sept 2018
      View certificate certificate
    • Cisco Certified Specialist - Enterprise Core

      Cisco
      Mar 2019
      View certificate certificate
  • Honors & Awards

    • Awarded to Pola Girgis
      Honor Student The British University in Egypt and Loughborough University Sep 2015
  • Volunteer Experience

    • Coach

      Issued by beyond on Nov 2023
      beyondAssociated with Pola Girgis
    • Team Leader

      Issued by Uni Spirit Team on Sept 2011
      Uni Spirit TeamAssociated with Pola Girgis
    • Boys Counselor

      Issued by Wellspring Camps on May 2016
      Wellspring CampsAssociated with Pola Girgis
    • UI/UX Designer

      Issued by Raye7 on Apr 2015
      Raye7Associated with Pola Girgis
    • HR Member

      Issued by Google Student Club - ACEIT on Jan 2015
      Google Student Club - ACEITAssociated with Pola Girgis
    • Member

      Issued by Smile Team on Apr 2013
      Smile TeamAssociated with Pola Girgis