Pola Girgis

Experience

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  LINKdotNET

  Aug 2014 - Aug 2014

  Technical Support Engineer

  Consumer Support Trainee at LINKdotNET

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  International Turnkey Systems - ITS

  Feb 2015 - Feb 2015

  Trainee

  Traniee

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  Orange

  Dec 2015 - May 2016

  NOC Supervision Engineer

  NOC Supervision Engineer at Eaton Towers (Partner to Orange) • Supervising Orange technology Network/services 24/7.• Validating and following up all actions done by internal “Orange teams” or external• Assuring with all involved teams when requested to add any new technology elementsafter the phase of deployment.• Controlling and securing all Orange sites through following up all networkinterventions (informing the security dept. to follow up on all illegal cases)• Following up the creation of TTs (HP Service Manager) for all network incidents. Show less

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  GuestTek Interactive Entertainment Ltd.

  Jun 2016 - Sept 2017

  Network Specialist

  • Supporting internet problems in hotels worldwide• Make configuration on Switches (HP, Cisco), Routers (HP, Cisco, Juniper), Wirelesscontrollers (MERU, RUKUS, HP), Access points, HEPs, Configuring IPTV system, ETVi,OVI & OVM• Take Calls from ITs in the hotel to check problems and configuration in the system.• Open Tickets (Sales Force, Synapse) and figure out the problem and fix all the issues.• Follow up with the team members for any issue and contacting the IT department inthe hotel to fix the issue. Show less

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  Channel VAS

  Oct 2017 - Aug 2018

  Network Operations Center Engineer

  Day-to-day monitoring of the system, network, application, and service alerts and provide first level of support.Respond to alerts by verifying, determining the cause, and resolving or escalating, as necessary.Record of all incidents and alerts into an incident log based on defined standards.Ensure all logs contain clear problem description, resolutions and all activities carried out during resolution of the problem.Perform health checks and quality checks procedures to the system to verify operational excellence.Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues.Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing.Demonstrate hands-on experience of relational databases, application servers, web servers, VMware, and Linux environments.Support Centos and Linux servers in India and NigeriaMake configuration on Linux serverCreating and managing Services & ansible on Linux serversMake tickets on JIRA and resolve any request to the NOC teamUse CQL Cassandra database on Linux servers to check the DataUse MySQL to view and edit data using queriesDeploy new Jars on the Servers and run them using JenkinsMonitor using Kafka, Kibana & Docker Show less

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  Global Knowledge

  Aug 2018 - May 2024

  Cisco/Huawei Instructor/Consultant

  • Delivering Courses in EMEA, USA & Asia regions; Egypt, UAE, KSA, Denmark, Belgium, Holland, France, Sweden, Qatar, UK, China & USAo Cisco Enterprise (Routing & Switching) (ICND1, ICND2, CCNA, ROUTE, SWITCH, TSHOOT, ENCOR, ENARSI, ENSLD, IP6FD, BGP)o Cisco DNA Center (IBNTRN)o Cisco SD-WAN (ENSDW, SDWAN300, SDWFND)o Cisco Wireless (WiFund, WLFNDU)o Cisco Service Provider (SPNGN1&2, SPFNDU)o Cisco Prime Infrastructure v3.1o Huawei Routing & Switching (HCIA, HCIP [IENP, IERS, IEEP])o CompTIA (Network+, A+) Show less

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  Orange Business

  Aug 2021 - now

  Solution Consultant - Networking expert

  • Build a high available Infrastructure network (MLAN, WAN, WLAN, …) for Global Customers.• Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario) and creation of projects consulting blueprints.• Support on site or remote migration for complex solutions/environments.• Transformation network devices and Firewalls• Acting as pre-sales consultant for organic growth activities as needed.• Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved.• Stay abreast of technical, issues, options, and advancements within the internetworking industry relevant to the orange services portfolio.• Ownership of the technical solution from concept to subsequent implementation.• Present technical solutions to partners and their end-customers, both formally and informally, as required. Show less