Robert Slack

Experience

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  Senseless Acts of Comedy

  Sept 2008 - May 2012

  Director/Writer

  Created and directed short films for university comedy group. Duties included managing personnel for each project, script supervision and ensuring personal vision translated to final product.

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  Donor Services Group

  Jul 2012 - Sept 2012

  Fundraiser

  Communicated with previous and prospective donors to raise funds for non-profit organizations such as the World Wildlife Fund and National Parks through outbound cold calls.

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  Lionheart Theatre Company

  Feb 2013 - Apr 2013

  Acting Instructor

  Facilitated improvisational acting classes for start-up theatrical company at the Glasbox Recreational Center in El Paso, TX. Prepared and implemented additional courses in writing and theatrical business.

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  Costume World Inc

  Oct 2013 - Apr 2014

  Manager

  Retail manager of Costume World, a national theatrical costume rental and retail company. Supervised personnel, coordinated purchase of merchandise and interfaced with local theaters, businesses and organizations.

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  Austin Independent School District

  Nov 2013 - Feb 2016

  Substitute Teacher

  Requested as substitute teacher for classrooms across AISD, effectively implementing lesson plans designated by teachers and applying classroom experience across diverse student age and grade levels.

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  ZACH Theatre

  Feb 2014 - Mar 2014

  Non Profit Intern

  Conducted research for fund raising projects for various theatrical productions for ZACH, one of the largest non-profit regional theatres in Texas. Assisted in outbound calls for recapture campaigns for donors and seasonal subscribers.

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  The Daily Show with Jon Stewart

  Aug 2014 - Aug 2014

  Production Assistant

  Facilitated backstage duties for production of The Daily Show at Zach Theatre in Austin for their “Democalypse” tour. Assembled and maintained production offices, provided transportation, and logged footage through Avid, professional editing software.

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  Dougherty Arts School

  Jun 2015 - Jul 2015

  Theatre Teacher

  Developed and implemented curriculum for theatre arts classes for youth at the Dougherty Arts Center during the summer camp session. Worked with a variety of age groups teaching the fundamentals of theatre, storytelling, and communication. All camp sessions concluded with production of student driven performances on stage. Topics covered included mime, improvisation, mask making, world theatre, Shakespeare, set design, and storytelling.

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  Main Street Hub

  Feb 2016 - Jul 2018

  -Operated as the technical point of contact for Main Street Hub’s customers. -Troubleshoot platform issues for thousands of social media accounts across the country. -Maintained and logged credentials in a secure database. -Assisted in developing new workflows as the role continued to develop. -Worked together with Account Managers and Sales managers to ensure customer satisfaction across the company. -Created and maintained hundreds of social media accounts for small businesses across the nation. -Wrote copy for their social media platforms and created images and logos that identified with their brand.

  • Platform Operations Specialist

    Feb 2017 - Jul 2018

  • Profile Manager

    Feb 2016 - Feb 2017
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  GoDaddy

  Jul 2018 - Nov 2020

  -Helped contribute to the development of the role, providing influence to processes for handling customer communication and workflow. - Manage a book of over 150 customers consulting them on website design, Google Analytics, search engine optimization, social media and email marketing, and paid media.- Have consistently achieved a positive Net Promoter Score (NPS) over the last 12 months- Consult customers with varying levels of technical knowledge to understand their business goals, identify areas of opportunities, and empower them to execute a tailored plan to achieve them- Utilized data and analytics to demonstrate progress towards goals and establish value of consulting services Show less -Operated as the technical point of contact for Main Street Hub’s customers.-Troubleshoot platform issues for thousands of social media accounts across the country.- Maintain and logged credentials in a secure database.-Assisted in the hiring team for my position, interviewing potential candidates and reviewing work products. -Assisted in training new hires in our role in various capacities. -Created Facebook ad accounts for thousands of customers, ensuring they were running correctly via a third party platform. Show less

  • Digital Marketing Consultant

    Apr 2019 - Nov 2020

  • Platform Operations Specialist

    Jul 2018 - Apr 2019
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  CoStar Group

  Nov 2020 - Aug 2023

  Account Manager

  -Worked with sales representatives across hundreds of accounts to deliver technical troubleshooting, marketing assistance, and data processing. -Interface with customers to provide real-time digital marketing assistance and help produce quality ads to help drive traffic to their listings.-Work in a team-centric environment to develop creative solutions to technical problems as they arise.- Provided post-sales customer support to a dedicated book of over 300 customers.-Managed retention calls, escalations, and billing support. Show less

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  Austin Independent School District

  Sept 2023 - Jul 2024

  Substitute Teacher

  Worked as a substitute teacher for AISD, specializing in Theatre, art, and Physical Education. Often requested because of my commitment to the success of students and for bringing my experience in the arts to the classroom through dedicated lesson plans.

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  Capital Area Council of Governments

  Jul 2024 - now

  Oversees the project development, process implementation, and reporting activities assuring compliance with grant deliverables and performance requirements. Collaborates with Finance Division on reporting to grantor agencies. Performs an array of technical training, research, planning, policy, and program assessment and administrative activities related to project assignment. Solicits and develops regional partners for collaborations to support agency objectives. Monitors grant-funded programs initiatives.Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommended improvements. Represents the agency when assigned by the Director at meetings, hearings, conferences, and seminars or on boards, panels, and committees. Show less Performs advanced (senior-level) non-supervisory human services work which requires familiarity with various government benefit and non-profit programs for older adults, persons with disabilities, and their caregivers. Work involves providing persons contacting the Aging and Disability Resource Center (ADRC) of the Capital area with intake, conducting effective assessment of individual needs, and providing application assistance for state long-term services and supports (LTSS) and providing referrals to community resources. Assists with training others. Show less

  • Alzheimer's Disease and Related Dementia's (ADRD) Coordinator

    Jan 2025 - now

  • Aging & Disability Resource Center Information & Referral Navigator

    Jul 2024 - Jan 2025