Jodie Collins

Experience

• 

  Spotlight Retail Group (SRG)

  Jun 2013 - Nov 2013

  Retail Assistant
• 

  ANZ

  Dec 2013 - Sept 2015

  • Achieving a minimum 100% score on weekly & monthly personal sales targets, often achieving scores of over 200%, products included Credit cards, Personal Loans, Home Loans, Overdraft limits etc.• Customer handling, servicing of transactions including deposits, withdrawals, domestic/international money transfers etc. • Large sum cash handling, counting & monitoring including foreign cash, ensuring a successful balance to all branch accounts by the close of business every day.• Servicing customer accounts when/as requested. Following strict identification procedures to ensure safety of customer confidentiality.• Strong use of Systematics, soft phone, My-tell and other bank IT specific systems.• Following strict procedures in a high-pressure work environment. Preserving a professional attire and attitude at all times. • Maintaining a consistently high score on ‘Voice of Customer’ NPS survey results, and frequently being recognized by customers for great service provided through their feedback to the branch. Show less • Successful completion of an intense seven week training programme, inclusive of studying and over 20 examinations of banking processes and procedures regarding NZ banking policies, legislations, ombudsman schemes etc. Requirement to pass all examinations with 80-100% pass rate.• Customer handling by phone, servicing of transactions including domestic/international money transfers, balances, payment set-up etc. Servicing customer accounts when/as requested. Following strict identification procedures to ensure safety of customer confidentiality. • Strong use of ‘Systematics', ‘soft phone' and other IT systems. • Following strict procedures and protocols in a high-pressure work environment.• Preserving a professional attire and attitude at all times. • Sales and referrals of products i.e. Credit cards, Personal Loans, Home Loans, Overdraft limits etc. • Successfully achieving personal sales targets by over 100% reaching weekly/monthly/annual KPI's, as set out by management. • Maintaining a consistently high score on ‘Voice of Customer' surveys and frequently being recognized by customers for great service provided through their feedback to the call centre via emails. Show less

  • Customer Service Representative

    Dec 2014 - Sept 2015

  • Contact Center Consultant

    Dec 2013 - Dec 2014
• 

  Tourism Holdings Limited

  Sept 2015 - Oct 2019

  • Management and recruitment for a team of 4 local employees. • Coordinating development of new processes and procedures, training materials and other documentation as required to enable implementation of updates to systems supporting a variety of branch related functions.• Collaboration with team members, external contractors and suppliers to meticulously deliver an overall successful operation of the vehicle rental business.• Overall site management of branch Health & Safety for a crew of approximately 100 people in a Moderate to High Risk working environment. *Initial project to set up all Health & Safety protocols in accordance with the 2015 H&S Legislation, onto a brand new work site based on Christchurch Airport property.• Identifying and developing new opportunities for expansion and growth of the business and always looking to increase efficiency wherever possible by trialing and implementing new strategies.• Strong customer engagement and stakeholder relationship management.• Quality assurance management of products and services provided pre/post hire.• Strong understanding of NPS and feedback reporting, dealing to customer complaints or queries where neccessary.• Collating and delivering regional financial performance reports indicating significant business growth in sales, bookings and vehicle fleet size through implementation of new operational initiatives within the Christchurch branch and greater South Island.• Processing and maintenance of accounts payable/receivable online transactions via Microsoft Dynamics 365. Raising purchase orders, receipting in-going and out-going payments, tracking progress reports and filing trends. Show less •Stood in for role of Site Service Advisor during the 6 month period THL was hiring to fill the role. This involved advisory functions for customers and crew in regards to parts and repair services for anything through the Christchurch RV Super Centre Sales Department.• Management of all branch Health and Safety, including chairperson of the H&S Committee and elected representative for the Christchurch region in the company's international H&S Steering committee.• Constant reductions in workplace accidents/incidents through perseverance in conducting monthly branch audits with a consistent pass rate of over 80% and creation of modern Standard Operating Procedures for all Mechanical, Maintenance and Housekeeping staff. Also, maintaining site safety training and PPE records for all branch staff members.• Improving all Environmental Safety protocols through risk analysis, causing huge reduction in workplace environmental hazards i.e. spills, contamination etc.• Strong use of Microsoft Office products including processing and maintenance of accounts payable/receivable transactions online using Office 365.• Building strong relationships with third parties, suppliers and site contractors, providing us with more efficient solutions to the products and services we use on site & service we provide to our customers.• Assisting RV Super Centre Sales & Service manager on daily basis and overseeing all branch sales activities. • Weekly stocktakes of all sales vehicles and reconciliations of advertised vehicles vs. onsite vehicles. • Attending marketing/sales shows as required including facing customers and standing in for on-floor Sales team, assisting in the completed sales of vehicles valued at over $80,000 each at several shows.• Organising and managing events as required e.g. Branch Functions for 100+ attendees. Show less • Creation and adaptation of new Health & Safety policies and procedures for a whole new operations site on Christchurch Airport Property, that would successfully follow all regulations as stated under the new 2015 H&S Legislation. Whilst allowing effective productivity in all Rental Operations including House Keeping, Customer Service, Fleet Management & Mechanical crew during implementation.• Management and leadership of branch Health and Safety, including chairperson of the branch H&S Committee and attending as representation for the branch in the international H&S Steering committee. • Implementing initiatives for improving branch efficiency e.g. created an emergency warden training video and new process of training branch wardens that meant we saved several hundred dollars per year on training costs, and also saved time of staff members off the floor.• Assisting management with huge variety of tasks including but not limited to; recruitment, staff training, induction, reporting, invoicing, handling suppliers, expense claims, accounts payable/receivable etc.• Management of specific branch related projects i.e. upgrades to equipment or handling processes. • Management of environmental safety protocols. Monthly site auditing and inspections. • Standing in for management and Instructing staff where required. • Strong use of Microsoft office products including Excel, Word, Outlook, Power Point & Publisher. Show less

  • Christchurch Mighway Rental Operations

    Oct 2018 - Oct 2019

  • Sales and Service Administrator & Service Advisor (Secondment)

    Sept 2017 - Oct 2019

  • Back of House Administrator

    Sept 2015 - Oct 2019
• 

  Real Estate Authority (REA)

  Jan 2020 - Dec 2020

  Compliance Coordinator

  • Engaging effectively with consumers, licensees, REA facilitators, Investigators, Committee members, Real Estate Agents Disciplinary Tribunal staff and legal counsel to develop effective working relationships and ensure the timely and efficient completion of legal cases and/or licensing.• Pro-actively contributing to the wider development and continuous improvement of Regulatory Services functions and related REA functions including participation in project work as directed by the Head of Regulatory Services, or Team Leaders for example; design and development of new step-by-step process guides• Managing the end to end processing of licence applications and associated tasks including communicating with licensees to ensure they are meeting their professional obligations in relation to Continuing Education and, where appropriate, Trust Account Audits etc.• Provide responsive, respectful and knowledgeable service to internal and external clients. Put the clients’ perspective at the forefront of decision making & work to create client-focused service and solutions.• Systematically analysing situations by developing frameworks that reveal the essential features and issues and using analytical techniques to distinguish the important from the trivial.• Attendance and participation in regular hearings for the REA committees to determine outcomes and penalty orders on legal cases of unsatisfactory conduct (disciplinary matters), and attendance of the NZ Real Estate Disciplinary Tribunal court appeal hearings as required.• Proofing and delivery of legal documentation to parties including Decisions to Inquire, Hearing Outcomes, Orders Decisions, Submissions on Penalties and Initial Referrals. Show less

• 

  Real Estate Council of Ontario

  Jan 2021 - Jun 2021

  Regulatory Compliance Services

  • Providing timely, accurate and comprehensive compliance information and advisory services to stakeholders regarding legislation under the Real Estate and Business Brokers Act and policies pertaining to licensing, registering and compliance.• Provide guidance to clients experiencing problems; obtaining specialized information referring to the appropriate channel or resource for resolution.• Process business and individual customer transactions, determining that application eligibility requirements are met and obtaining required legal documents.• Approve compliant applications for registration, transfers, terminations, corporate and individual revisions in accordance with the requirements of REBBA 2002.• Identify and assess specific needs of requestors, research the legislation to provide information and assistance to ensure compliance requirements are met.• Identify problems in policies and practices and initiate corrective action.• Collect and process payments, issuing refunds, and reconcile payments with transactions.• Maintain files and electronic database records. Show less

• 

  MOBI

  Jun 2021 - May 2023

  • Internal Promotion.• Holding key accountability over successful end-to-end delivery of enterprise level IT implementation projects within the Hospitality Tech industry.• Mapping end-to-end project life cycle, creating all necessary project planning documentation.• Setting clear expectations for all parties involved, to ensure complete alignment of customer expectations regarding timeframes, products and services.• Champion all delivery documentation and provide status updates that allow our clients to view progress in real time and collect feedback for continual improvements.• Facilitate workshops to deliver organizational management strategies specific to the Hospitality industry. Show less • Internal Promotion from standard IC role to Senior IC for team leadership abilities.• Managing the end-to-end successful IT implementation for North American enterprise level projects in the Hospitality industry by Scoping key deliverables from the outset and setting clear expectations for all parties involved, to ensure customer expectations regarding timeframes, products and services are met.• Create strong, trusting relationships with all stakeholders, manage communication with these stakeholders, and ensure project alignment at all times.• Understand all project requirements and owning execution (write briefs, track status, work on timelines, plan resources, etc.)• Navigate through all integration requirements specific to each client, their relevant Point of Sales (POS) system and coordinate with necessary internal departments ie. Engineering, Product, Design etc. to determine the appropriate implementation approach to take.• Troubleshooting using error reporting and querying on integrated software such as 'Splunk' and searching through HTML, XML & PRG files to see customer order specifics to investigate any order failures and diagnose potential issues or bugs during the 'Pilot' and 'Go-Live' phases of the project. Show less

  • Project Manager (Technical)

    Jun 2022 - May 2023

  • Senior Enterprise Implementation Consultant

    Dec 2021 - Jun 2022

  • Enterprise Implementation Consultant

    Jun 2021 - Dec 2021
• 

  3E

  May 2023 - now

  • Enterprise Program Enablement in line with company strategy map.• Leading the Enterprise Project Portfolio management across 3E's Corporate Operations, facilitating regular strategic prioritization and pipeline refinement with the executive leadership team.• Executive level project management support for company-wide strategic initiatives. • Working with Executive and Senior Level team to fully scope out and execute Corporate Operations based projects at a global scale, such as; restructuring entire company policy governance framework, setting up international legal entities, transitioning globally located seconded employees post-divestiture, complete restructure of the companies' Contractor Management framework including provisioning, onboarding, training and global contractor compliance.

  • Senior Project Manager

    Apr 2024 - now

  • Project Manager (Corporate Operations)

    May 2023 - Apr 2024