Maureen Pabia

Experience

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  Triumph International (Phils.), Inc

  Jul 1997 - Jul 1999

  Product Specialist

  Achieved sales target. Incharge of Fashion Consultant’s performance and development on the achievement of outlet sales target. The training involved Product merchandising, Product knowledge and Selling Points, and Sales Counseling.

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  Philcopy Corporation

  Jul 1999 - Sept 2000

  Customer Service Representative

  Processes documentation for Account executives. Handles queries of walk-in clients. Maintenance of inventory level. Handles schedule and dispatch of engineers to handle technical issues and preventive maintenance

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  Philcopy Corporation

  Jan 2001 - Apr 2002

  Branch Head

  Assists in the setup of the satellite branch, hiring of sales executive, and heading branch operations

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  Altermed Corporation/Pascual Laboratories

  May 2002 - Aug 2002

  Medical Representative

  Promotes alternative medicine manufactured by Pascual Laboratories such as Lagundi, Ampalaya capsule, Sambong, Tisane tea, etc. Doctor visits. Coordinates with local and national drugstores for booking and promotions implementation.

• 

  Richfield Garments Manufacturing Corp

  Aug 2002 - Feb 2004

  Assistant Regional Sales Manager

  Achieved sales target. Manages and develops sales associates within the VISMIN area to achieve their daily sales targets. Store visits, quarterly inventories, product merchandising, promotions, and booking.

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  Freeriders International Corp

  Apr 2004 - May 2005

  Product Coordinator

  Liased with different suppliers and selection of qualified suppliers for production of item. Evaluation and recommendation of product changes to fit export standard and quality. Monitors and ensures that orders are finished and completed on a timely manner. Strict implementation of shipment and delivery based on schedule.

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  E*TRADE Financial Corp

  Jul 2009 - Oct 2021

  Supervises the day to day operations of the Fraud Operations team which supports global operations primarily from an analytical standpoint as it pertains to identification and remediation of risk related issues associated with customer accounts. Responsible for the oversight of all daily processes as well as employee development and accountability. Reports directly with the Fraud Services Supervisor for any coaching and training related duties. Perform daily production in normal alert processing and regular Case Management assignment. Responsible for the daily monitoring of customer information regarding accounts and activity suspected of being related to fraud and risk. Responsible for Case Manager duties that deal directly with 1 to 1 customer contact during account compromised events. Served as the company’s primary front line customer service representative and responsible for creating a welcoming environment and impression for customers. Key job functions included account and service origination and maintenance, provided trading assistance and answered stock market related questions as well as responding to customer inquiries by telephone.

  • Manager, Control and Fraud Operations

    Apr 2015 - Oct 2021

  • Lead Operations Analyst

    May 2011 - Apr 2015

  • Fraud Operations Analyst

    Feb 2010 - Apr 2011

  • Financial Services Rep

    Jul 2009 - Feb 2010