Nikki Houston

Experience

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  US Navy

  Apr 2004 - Mar 2015

  Duties:1) Senior Medical Assistant Role: Assists hospital corpsman officers in the treatment of patients and performs clinical and administrative duties. PAY GRADES UP TO E-5 (HM2): Assists hospital corpsman officers with administrative procedures; emergency treatment; equipment maintenance; infection control; laboratory test procedures; material management; medication administration; patient assessment care, and transport; recording and documenting; routine medical care; and wound and incision care. Specific tasks include creating medical or dental records; monitoring patient vital signs; cleaning treatment rooms and equipment; inventorying and organizing medical department equipment and supplies; administering intramuscular, subcutaneous, and intradermal injections; assessing medical conditions, diseases, and injuries; obtaining vital signs; assisting health care providers with treatment and medical procedures; and counseling patients.2) Maternal Newborn Ward Medical Assistant Supervisor. a) Booster Club Secretary b) American Heart Association Basic Life Support & First Aid Instructor. Trained and certified 14 medical Assistants, 4 BSN nurses, 2 Physician Assistants and 8 Naval Station Rota Spain Employees.3) Obstetrics and Gynecology Clinic Medical Assistant Supervisor.Certification: Neonatal Resuscitation Program. Show less Duties:1) Senior Medical Assistant Role: Assists hospital corpsman officers in the treatment of patients and performs clinical and administrative duties. PAY GRADES UP TO E-5 (HM2): Assists hospital corpsman officers with administrative procedures; emergency treatment; equipment maintenance; infection control; laboratory test procedures; material management; medication administration; patient assessment care, and transport; recording and documenting; routine medical care; and wound and incision care. Specific tasks include creating medical or dental records; monitoring patient vital signs; cleaning treatment rooms and equipment; inventorying and organizing medical department equipment and supplies; administering intramuscular, subcutaneous, and intradermal injections; assessing medical conditions, diseases, and injuries; obtaining vital signs; assisting health care providers with treatment and medical procedures; and counseling patients.2) Command Master Chief Executive Assistant. a) Sailor of the Quarter/Year Program Manager b) Family Advocacy Program Manager/Liaison c) Combined Federal Campaign Department Key Person d) Multicultural Committee President e) Morale Welfare and Recreation Committee Secretary3) Medical Department Front Desk Operations Supervisor.Certification: American Heart Association Basic Life Support Instructor.Promotions: Advanced to Rank (E-5) Hospital Corpsman 2nd Class Petty Officer.Awards: 1) Blue Jacket Sailor of the Quarter, 3rd Quarter, Fiscal Year 20102) Blue Jacket Sailor of the Year, Fiscal Year 20102) 3rd Good Conduct Medal3) 3rd Flag Letter of Commendation.4) 2nd Navy and Marine Corps Achievement Medal5) 3rd Navy and Marine Corps Achievement Medal Show less Duties:1) Hospitalman (Medical Assistant Role): Performs basic nursing care; performs basic emergency and CPR procedures; takes and records vital signs; collects specimens; performs phlebotomy and IV insertions; under direction, administers medication; identifies the basic elements and functions of the circulatory, respiratory, digestive, urogenital, musculoskeletal, and nervous systems; keeps medical department equipment and spaces clean and sanitary; performs routine clerical duties of the ward; inputs and maintains computerized medical records; and promotes patient wellness and education.2) Medical Department Front Desk Operations Supervisor of the USS Blue Ridge Naval Ship. Managed the training scheduled and professional development of 18 medical Assistants including facilitating 90 required training topics, conducted 50 individual medical emergency casualty drills that resulted in the training and evaluation of 100 watch standers successfully completing the 2007 ULTRA-S and 2009 ULTRA-C certifications.Re-certification: Enlisted Surface Warefare SpecialistAwards: Sailor of the Week, 2nd Good Conduct Medal, 2nd Flag Letter of Commendation, Navy and Marine Corps Service Medal. Show less Duties:1) Hospitalman (Medical Assistant Role): Performs basic nursing care; performs basic emergency and CPR procedures; takes and records vital signs; collects specimens; performs phlebotomy and IV insertions; under direction, administers medication; identifies the basic elements and functions of the circulatory, respiratory, digestive, urogenital, musculoskeletal, and nervous systems; keeps medical department equipment and spaces clean and sanitary; performs routine clerical duties of the ward; inputs and maintains computerized medical records; and promotes patient wellness and education.2) Medical Assistant Supervisor of Internal Medicine Ward 5 North of Naval Medical Center San Diego. Over saw 30 medical Assistants, conducted 120 semi-annual and annual performance evaluations, and co-led 208 team-building physical training exercises.Promotions: Advanced to Rank Hospitalman E-3 and Hospital 3rd Class Petty Officer.Certifications: Enlisted Surface Warefare SpecialistAwards: National Defense Service Medal, Global War on Terrorism Service Medal, Good Conduct Medal, and Flag Letter of Commendation.Deployments: 6 months on the USNS Mercy for Humanitarian Efforts Relief for the Indonesian Tsunami victims of 2005. Show less Duties: Completed Naval Hospital Corps School. Under close supervision performs basic nursing care; performs basic emergency and CPR procedures; takes andrecords vital signs; collects specimens; performs phlebotomy and IV insertions; under direction, administers medication; identifies the basic elements and functions of the circulatory, respiratory, digestive, urogenital, musculoskeletal, and nervous systems; keeps medical department equipment and spaces clean and sanitary; performs routine clerical duties of the ward; inputs and maintains computerized medical records; and promotes patient wellness and education.Promotion: Awarded Hospital Corpsman Rate Hospital Apprentice. Show less

  • Hospital Corpsman 2nd Class Petty Officer

    Aug 2013 - Mar 2015

  • Hospital Corpsman 2nd Class Petty Officer

    Jun 2010 - Jul 2013

  • Hospital Corpsman 3rd Class Petty Officer

    Apr 2007 - Jun 2010

  • Hospitalman and Hospital Corpsman 3rd Class Petty Officer

    Oct 2004 - Mar 2007

  • Hospitalman Apprentice

    Jun 2004 - Oct 2004

  • Undesignated Seaman

    Apr 2004 - Jun 2004
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  CAPSTONE PEDIATRICS, PLLC

  Jun 2015 - Dec 2015

  Medical Assistant

  • Performed administrative procedures• Perform laboratory test procedures• Medication administration• Patient assessment care and transport• Recording and documenting routine medical care• Wound and incision care• Obtaining and monitoring patient vital signs• Transcribed medical information• Operate medical equipment including EKG, AED, sphygmomanometer,

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  Walmart

  Mar 2016 - May 2017

  Walmart Associate

  • Maintained courteous and friendly attitude toward customers• Prepare sandwiches, pizza, rotisserie chicken, ribs, pork tenderloin• Operate cash registers, meat and cheese slicers, oven, and other deli equipment• Filled, maintained and rotated product displays• Clean and sanatize the entire work area• Abided by all business policies as stated in the Walmart

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  Med+Proctor, LLC

  Mar 2017 - Nov 2018

  • Managed the compliance, data entry and training of 3 customer support personnel and 13 nurses. • Assisted colleges/students with the immunization verification process.• Data input and electronic record keeping of student immunization records.• Customer Service Specialist • Provided technical assistance and support for incoming queries via chat function.• On-boarding Coordinator-Provided administrative access for clients, employees, and students.• Training Coordinator/Project Manager- Scheduled & provided platform training via GoTo meeting for the current and prospective clients.• Client Relations Manager.• Employee Scheduler, timekeeper via Tsheets, and Intern Recruiter. Show less

  • Department Manager of Customer Support

    Aug 2017 - Nov 2018

  • Intern

    Mar 2017 - Aug 2017
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  Waffle House, Inc.

  Mar 2019 - now

  Manager in Training (MIT). Training program consist of front end restaurant operations, business analytics, customer service, employee & personal development, recruitment and local business relationship building.

  • Unit Manager

    Oct 2019 - now

  • Relief Manager

    Mar 2019 - Oct 2019