Jessi Timmons

Experience

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  Central Metro Realty

  Apr 2017 - Apr 2018

  REALTOR®

  As an Independent Realtor, I immersed myself in building a pipeline from scratch, leveraging my tenacity and natural ability to connect with people to close leads and achieve 10 transactions totaling $2.6 million in production within my first year. Utilizing a blend of self-taught strategies and constant refinement, I monitored leads' online activity and meticulously tracked my prospecting efforts to optimize results. I focused on driving referrals, expanding my online presence, and strategizing new business avenues. As I refined my approach and began converting clients, I implemented systematic processes to enhance efficiency and streamline contract-to-close procedures. Collaborating closely with our sales manager, I played a pivotal role in creating operational standards for our team, facilitating meetings, providing training on systems and processes, and offering personalized support to help agents maximize their strengths and serve clients effectively. Show less

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  Realty Austin

  Apr 2018 - Oct 2020

  Utilizing my operational and business management prowess, I helped propel the business to the forefront of production leaderboards. Facilitating the conversion and closure of 45 transactions totaling nearly $14 million in 2018, I earned our team a Rising Star award, driven by my focus on workflow optimization, system creation, and client experience enhancement. Through strategic action plans and system implementations within the Salesforce platform, I empowered the sales team to devote 100% of their energy to sales, leading to a staggering 420% increase in sales volume from 2017. Recognized for my exceptional contributions, I was promoted to Operations Manager in 2019, where I delved deeper into Salesforce and company systems, customizing the CRM to align perfectly with our team's needs. As our team expanded, I assumed the role of managing, supporting, and guiding their success, continually refining processes tailored to each team member's unique strengths and workflows, ultimately driving the combined business production to $25 million in 2020. Show less As an executive assistant to a seasoned agent, I drove business success through strategic process creation, customer relationship management, and business management. Achieving a consistent lead conversion rate of 5-6%, I played a crucial role in growing the business and scaling processes alongside the growth, optimizing operational effectiveness and efficiency utilizing the Salesforce platform. I envisioned, implemented, and executed streamlined processes across all business levels. As a proactive problem-solver and invaluable support to the agent, I ensured seamless operations and facilitated uninterrupted client service, allowing the team to focus on relationship-building and business growth with confidence. Show less

  • Operations Manager, Systems Admin

    Jan 2019 - Oct 2020

  • Executive Assistant

    Apr 2018 - Jan 2019
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  OpMentors

  Jan 2021 - now

  As a seasoned professional in business operations management, I specialize in Salesforce Administration, leveraging strategic insights to optimize and manage existing Salesforce and Certinia PSA instances, including implementing automations through Salesforce flow. Upon assuming the role, I spearheaded projects aimed at enhancing security protocols and user experience, alongside the implementation and support of a Help Desk process to catalyze further improvements to systems and processes. My operational focus extends to providing robust support to Professional Services and Sales teams, facilitating the execution of new department structures and advanced delivery offerings. Additionally, I contribute to business operations optimization by streamlining HR and finance processes, ensuring seamless functionality across all facets of the organization. Show less In my role as Sales Operations Manager, I spearheaded the creation and coordination of sales processes while overseeing the entire lifecycle of sales opportunities including sales-to-service transitions and project kickoffs. Beyond sales, my role encompassed Salesforce Administration and operational management across various domains including sales, services, resource management, customer success, technology support, HR, and finance. Directly supporting key executives, I played a vital role in day-to-day operations while also contributing to forward-looking process development and execution, aligning business processes with departmental requirements and stakeholder visions. My expertise in system and user administration extended to diverse platforms such as Salesforce, Certinia PSA, G-Suite, Slack, PandaDoc, Spekit, Trello, LucidChart, and Quip, allowing me to implement system efficiencies through automation and integration, while ensuring data integrity, overseeing reporting initiatives, and managing vendor partnerships to optimize performance and drive strategic growth. Show less

  • Operations Manager, Salesforce Administrator

    Jan 2024 - now

  • Sales Operations Manager, Salesforce Administrator

    Jan 2021 - Jan 2024