Thiago V.

Experience

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  HSBC

  Jun 2009 - May 2010

  Information Technology Intern

  Shell script development for AIX and Linux servers, scheduling monitor for critical processes through Tivoli scheduler tool. VBScript development for Windows server, scheduling monitors through Scom. Monitoring servers and services in a general way, using Patrol and Sitescope. Incident resolution, processes improvement and monitor automation.

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  Third IT Solutions

  May 2010 - Jul 2010

  Production Support Analyst

  Environment monitoring for infrastructure server usage, batch and critical process, responsible to maintain all the application online as well as avoiding possible future issues that could cause a production incident. Create incidents and problems, following ITIL methodologies and concepts. Batch scheduling and monitoring through alerts that are shown in batch scheduler tools like Vantage, Patrol and Control-M.

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  GVT

  Jul 2010 - Nov 2013

  Production Support Analyst

  Production applications and services support. Billing process development, handling, running and monitoring Unix/Windows batch process through Control-M. Performance analysis and diagnosis in production environments. Production change planning and incident management. Systems implementation and maintenance. Maintaining availability of billing (Kenan FX) and collection systems (Cyber and Sysrec), creating incidents and problems, following ITIL methodologies and concepts. Deploying packages for online and batch applications. Shell script development for Aix and Linux environments. Billing fixing and report through SQL and PL/SQL. Archiving – Cleaning up database tables with a huge number of records, where the records were no longer used, but necessary due legal requirement. Records were purged from the main tables and transferred to a secondary table in a different database, where the structure was cheaper, providing more space in production tablespaces and increasing batch processes performance.Parallelism - Adapting and improving shell scripts to handle parallel execution, running more than one workflow in Control-m at the same time, reducing the time spent on billing process batch.Collection system migration - Rewriting shell scripts and windows batch scripts, adapting and adding an extra step, responsible to monitor system performance for the migration of old collection system (Sysrec) to the new one (Cyber). Show less

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  Wipro Limited

  Dec 2013 - Mar 2015

  Production Support Analyst

  Production support, ensuring the proper functioning of Mastercard Reward Systems applications (Surpreenda Brazil, Santander Brazil/México and Global Reward Programs). Report development using SQL, helping business team and Mastercard partners (Brazil, USA, Europe, etc.) to find new marketing strategies. Production support, issue investigation and fixing, PL/SQL developments, identifying gaps in batch processes.

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  Ewave

  Apr 2015 - Aug 2015

  Integration Analyst

  Applications support and Quality Assurance services. Troubleshooting applications in Weblogic infrastructure to identify and correct errors. Configuring “build” and “deploy” plans through Bamboo. Code maintaining in SVN and RTC tools, ensuring the code send to production. Application deployment in various environments (testing and homologation). Shell Script deployment in Aix and Linux environments.

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  Logic Information Systems

  Aug 2015 - Apr 2024

  Managing a portfolio of multiple customers in managed services, maintaining customer support, currently contracts and presales, attending and participating in customer meetings, providing status reports on tasks, priorities and new opportunities, managing discussions with customers associated with financials issues, service quality and also managing expectations against the demands of the internal teams, improving the relationship with our customers. Managing monthly revenue and forecasts, as well as oversee the cost, accounting and billing of resources across the delivery team, under different countries and cultures. Continuously training, assisting and providing qualitative feedback to improve team engagement and performance. Working together with HR teams to recruit new resources that match managed services and customer requirements. Controlling required project margin targets by effective resource utilization. Show less Integration Shared Support – Leading the integration managed services team, planning resources allocation according to customers activities, providing better service and mitigating impacts in customers business. Training and mentoring the team to achieve new skills and knowledge, a well as improving the communication through feedback, 1:1 and daily sessions.García (México) – Managing customer account and managed services team. Stablishing recurring governance meetings, including activities reports to align customer expectations. Proposing new solutions and service requests. Providing technical support to resource team. Handling delivery escalations to senior management staff members, to better ensure delivery success. Contributing to a 24x7 support organization. Ensuring that managed services team adheres to established internal process and SLA’s.Siman (El Salvador) – Managing customer account and managed services team. Stablishing recurring governance meetings, including activities reports to align customer expectations. Proposing new solutions and service requests. Providing technical support to resource team. Handling delivery escalations to senior management staff members, to better ensure delivery success. Contributing to a 24x7 support organization. Ensuring that managed services team adheres to established internal process and SLA’s. Show less Waldo’s (México) – Development and support for Java microservices and PL/SQL solutions to meet the customer's Oracle Cloud business model. Manage service architecture in Google Cloud Platform (GPC). Applications and services monitoring through Grafana. Performance improvements and customizations to ensure system stability.C&A (México) – Solutions propose to meet the client's business. Developing, testing and monitoring Oracle Retail Integration Bus solutions as well as shell script batch processes, work with the other teams involved in the project. Train and ensure that the support team absorbs the project knowledge.Pernambucanas (Brazil) – Oracle Retail Merchandising System and Allocations support. Oracle PL/SQL, shell script and proC development, improvement and fixing. Environment update according to Oracle patches.Extrafarma (Brazil) – Oracle Retail Merchandising System and Allocations support. Oracle PL/SQL, shell script and proC development, improvement and fixing. Environment update according to Oracle patches.Renner (Brazil) – Developing solutions in Oracle Retail Integration Bus and Oracle Service Bus for data integration between Oracle Retail modules, as well as between the client's legacy systems. Fixing code issues and bugs.Dufry (Brazil) – Integration architecture and implementation, developing solutions in Websphere Integration Bus for integration between legacy applications and Oracle Retail. Creating integration flows as well as customizing and deploying solutions in customer environments. Managing Oracle Messaging Gateway queues for integration with IBM MQ. Building reports for BI modules, allowing customer find out new sales and promotions opportunities. Issues analysis and fixing. Show less

  • Service Delivery Manager

    Jun 2021 - Apr 2024

  • Technical Manager

    Jun 2019 - May 2021

  • Senior Consultant

    Aug 2015 - May 2019
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  Oracle

  Apr 2024 - now

  Cloud Solution Engineer