Experience

• 

  Eb games

  Oct 2010 - Jul 2012

  Sales assistant

  Selling products and addonsCash, EFTPOS and credit card handlingOpening and Closing the storePOS use

• 

  Netbyte.com

  Nov 2010 - Jan 2011

  Network administrator

  Setting up VMs for internal use and client hostingMaintaining network and server equipmentTried my hand at some bash scripting

• 

  Eurosmartz

  May 2012 - Nov 2012

  Helpdesk support

  Help customers with queries regarding apps.Escalated queries.Troubleshooted scenarios.Represented the company with friendly and concise language.

• 

  Lancom technology

  Nov 2012 - May 2014

  Graduate systems engineer

  Answering of help desk calls, logging of jobs as well as working on incidents that require immediate attention.Working off of a schedule, planning resolution of tickets and working remotely to resolve issues through known and tried methods as well as exploratory troubleshooting.Site visits to resolve issues and deliver and set up systems.Being the first point of contact for the company both over the phone and in person.Working on projects of varying scales from migrating VMs between newly built servers to transitioning businesses between various technologies without a hitch. Show less

• 

  Deskdirector

  Jun 2013 - May 2014

  Systems engineer

  Liaising with MSPs worldwide, working with them to prepare their environment for DeskDirector implementation.Creating and deploying server-side infrastructures for DeskDirector.Holding webinars with clients, resolving ConnectWise and database configuration errors and guiding them through the DeskDirector interface and administration.Providing support for DeskDirector, working with MSPs remotely and liaising with developers for DeskDirector.Created support documentation and knowledge base articles. Show less

• 

  Camp jewell ymca

  Jun 2014 - Sept 2014

  Camp counselor

  Organising activities for groups of various sizes and agesDeveloped drama program spanning two weeksProvided positive reinforcement to campers during difficult timesProvided 24 hour care for boys aged 7-12 throughout summerLed overnight camping trips in wildernessPushed campers to achieve goals

• 

  Origin it

  Oct 2014 - May 2015

  Managed services level 2 analyst
• 

  Camp jewell ymca

  Jun 2015 - Aug 2015

  Camp counsellor

  Leading young adult campers on their journey to becoming counsellors themselvesSharing knowledge with them on how to lead, lift up and encourage childrenCo-ordinating and running events for both the young adults and the entire camp

• 

  Origin it

  Sept 2015 - Oct 2017

  Customer experience manager

  Improving processes internally that flow through to reach external customers.Part of the Process Improvement team, constantly challenging the norm to improve processes and increase revenue.Managing the experience customers have with Origin, from processes to wording of automated emails. Improving customer's understanding of support expectations.Client on boarding, introducing users to Origin and how we help them to always be up and running.Making the link between customer and IT service provider.Working with departments throughout the business, including stakeholders and management, to provide internal and external communications, solutions and improvements Show less

• 

  Canine counsellor

  Jul 2017 - May 2020

  Co-founder

  Implemented integrated IT systems including customer facing portal generating over $200k annual revenue.Customer management - Tailoring the training process based on specific customer's needs and learning styles leading to retention of a highly devoted subscription base of clients.Managed stock including purchasing, importing and inventory management.Created reference material to supplement training courses and enhance customer experience.Employed, managing, and training two staff members.Managed company financial tasks including tax, payroll and setup of credit card facilities. Assisted with marketing strategy and implementation including social media marketing and driving word of mouth referrals. Managed the sale, implementation and transfer of clients when selling part of the business including liaising with external legal consultants. Show less

• 

  Minorco

  Sept 2020 - now

  I specialise in helping businesses streamline their processes and improve efficiency through custom automation solutions. I focus primarily on Zapier, along with Pipedrive and Asana, to deliver tailored automation workflows for our clients. I manage and maintain our internal systems, ensuring that our operations run smoothly and efficiently. My role involves overseeing the implementation and continuous improvement of automation processes that support our team and company growth.

  • Senior Automation Consultant

    May 2024 - now

  • Systems Manager

    May 2024 - now

  • Automation Consultant

    Apr 2021 - May 2024

  • Automation Consultant

    Sept 2020 - Mar 2021