Experience

• 

  Record lm

  Oct 2007 - May 2008

  Translator

  - Translations of commercials and advertisements from Slovak to Polish,- Translations of fairy tales / cartoons for dubbing studio from Slovak to Polish.

• 

  Development studio, s.r.o.

  Jan 2008 - Dec 2011

  Translator

  - Translation of data base from Slovak/English to Polish and from Polish to Slovak,- Translation of correspondence between administrator and customers,- Responsible for update of news/articles/reports in Polish.

• 

  Www.frontgracza.pl

  Aug 2009 - Oct 2012

  Editor, newsman, proof-reader

  - Editing the website in terms of content & quality assurance,- Proof-reading of texts prior posting on the website,- Preparing news from videogames industry,- Writing game reviews & articles related to the gaming industry,- Making game videoreviews,- Going on-site and preparing reports/videorelations from gaming business events,

• 

  Amway esan

  Oct 2010 - now

  Managing the ABSC Customer Service Transaction Center department day to day operational activities of customer registration, order processing and customer account data maintenance.Member of the ABSC Management Team.▪ Monitoring of work load, performance and staffing levels to ensure efficient operation▪ Ensures high service level and the achieving of key performance indicator targets▪ Deliver projects and initiatives in the area of responsibility. Support projects and initiatives outside area of responsibility ▪ Assure the confidentiality of information, which has access to due to the position responsibilities. Protect personal database – applies all legal requirements in regard to personal data protection ▪ Collaborate with other departments and foreign affiliate offices and aligning with management ▪ Prepare daily and monthly reports according to the company procedures▪ Prepare budget and manage operational expense ▪ Test hardware and software as required▪ Attracts, empowers, motivates, trains and develops staff to achieve high performance. Translates implications of strategy on day-to-day priorities Show less - Management of a team – preparing targets, delegating tasks, motivating and coaching,- Providing real-time monitoring of work load, performance and staffing levels to ensure efficient operation,- Assures the confidentiality of information, which has access to due to the position responsibilities,- Ensuring service level adherence and achieving key performance indicator targets,- Protects personal database – applies all legal requirements in regard to personal data protection,- Collaborating with other departments and foreign affiliate offices and aligning with management,- Participates in the improving qualifications of CSR and Senior CSR staff,- Organizes and coordinates the work of subordinates in the most effective and efficient way,- Reconciles employees time work on monthly or other basis,- Performs staff evaluation according to company standards,- Organizes and conducts trainings and meetings for the Customer Service Department staff and for other staff if needed regarding CS issues,- Prepares daily and monthly reports according to the company procedures,- Tests computer programs as required by IS Department,- Operates all kind of devices of Customer Service Department;- Member of Employee Benefit Fund Comittee representing interests of CS department in ABSC - planning budgets, providing plans and strategies for oncoming months, making decisions about the funds and benefits offered to employees of ABSC. Show less - Communication and everyday collaboration between Customer Service Amway Business Services Centre and Affiliates/other departments,- Preparation of daily operations reports, monthly summaries of data/order entry errors, document volumes forecast, planning of the resources, - Conducting training and presentations for CS department, as well for the other departments and Affiliates, training and supporting other colleagues also located in different locations,- Creation and maintenance of process maps, desktop procedures, country fact sheets, sharepoints, - Supporting CS Supervisors with administrative tasks on daily basis; in case of Supervisor absence responsible for workload management and providing stability of daily operations,- As a member of Employee Benefit Fund Comittee representing interests of CS department in ABSC - planning budgets, providing plans and strategies for oncoming months, making decisions about the funds and benefits offered to employees of ABSC. Show less

  • Customer Service Manager

    Oct 2018 - now

  • Customer Service Supervisor

    Oct 2014 - Sept 2018

  • Senior Customer Service Representative

    Feb 2012 - Sept 2014

  • Customer Service Representative

    Oct 2010 - Jan 2012