Tarek EL-Sakakini

Experience

• 

  Russian Culture Center

  Feb 2000 - Feb 2005

  COMPUTER INSTRUCTOR
• 

  BLOM Bank

  Jan 2005 - Jul 2006

  CREDIT AGENT
• 

  Mohamed Khalil Daouk

  Jul 2006 - Oct 2007

  ACCOUNTS RECEIVABLE SUPERVISOR

  Appointed to manage a team of cash collectors, update and review departmental procedures with regards to cash collection and credit processing.

• 

  Qatar National Bank Group

  Nov 2007 - Feb 2008

  CUSTOMER SERVICE AGENT

  Appointed to build new businesses through client cultivation as in response to requests for proposals.Major Achievements:Successfully increased sales during the first quarter of the service employment by improving lead-generation and sales-tracking techniques.

• 

  Jaidah Motors & Trading Co.

  Feb 2008 - Aug 2013

  Service Reception Manager

  Appointed to lead the dealer’s clients’ portfolio, maximize new business opportunities. Reporting directly to the Head of Service Department.Major Achievements:- Successfully managed to maximize the hours sold per repair order through the daily monitoring of the service advisors’ performance.- Designed and developed policies and procedures for the department- Designed and developed the “ASE” process automotive service excellence process.- Established the Service Reception function and managed the end-to-end process(Handle vendor problems, preparing sales plans, annual budget preparation, communicating internal information to upper management, coordinating employee activities, auditing and reconciling data for KPIs generation).- Successfully implemented service campaigns in coordination with Workshop/Service Manager and the process stakeholders.- Performed market research surveys to seek feedback on sales techniques, follow-up methods and quality after sales service to increase the organization market share.- Depute the Service Unit Head as and when needed and required.- Reduced staff turnover, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs. - Successfully elevated client satisfaction index within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.Recognitions- Winner of the “General Motors Service Excellence Award" for instrumental role in driving record-high sales increases and providing 1st Class Customer Service. - Winner of the General Motors Best Improvement in SSS / FIRFT in the GCC in 2011. Show less

• 

  Porsche Centre Accra

  Nov 2013 - Mar 2016

  CRM, After Sales Manager

  Porsche, Volkswagen and NissanAppointed to lead the dealer’s clients’ portfolio and maximize new business opportunities and provide a strategic approach to maximize profitability. Reporting directly to the Group General Manager.Recognitions- Winner of Porsche service excellence award for 2013-2014 within Middle East and Africa.- Leader for Volkswagen Africa / Sub-Sahara best practice in After Sales since 2014 up to date.

• 

  LIBERTY AUTOMOBILES CO LLC

  Apr 2016 - Sept 2019

  After Sales Manager - Cadillac

  Appointed to lead the dealer’s clients’ portfolio and maximize new business opportunities and provide a strategic approach to maximize profitability. Reporting directly to the head of after sales general manager. Successfully managed to maximize the hours sold per repair order through the daily monitoring of the service advisors’ performance & increase the retails sales through parts counter sales. Designed and developed policies and procedures for the department & attended the training requirements from the manufactures in UAE which has been shared with team as an internal training in the company. Established the Service department function and managed the end-to-end process(Handle vendor problems, preparing sales plans, annual budget preparation, communicating internal information to upper management, coordination with workshop & parts team for daily requirements, coordinating employee activities, auditing and reconciling data for KPIs generation). Attend meetings with group parts general manager & managed to increase the parts whole & retails counter sales.  Successfully implemented service campaigns in coordination with parts, sale, after sales and CRM. Performed market research surveys to seek feedback on sales techniques, follow-up methods and quality after sales service to increase the organization market share & succeed in many sales market events. Manager the Service center unit as and when needed and required. Fully operation for reception, parts & workshop. Reduced staff turnover, benchmarking a record-setting improvement in staff retention. Successfully elevated client satisfaction index within three years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Which has been confirmed through winning the GM Certificate of Recognition – Cadillac best service manager 2016, more over the Certificate of Recognition from UAE Ministry of Economy for the years 2016, 2017 & 2018 Show less

• 

  AAA - American Advanced Auto (Automotive extended warranty services) & Open for a new Challenge

  Jan 2020 - now

  After sales Manager/Automotive Operational Mgmt/Project&Product Mgmt/Business&Marketing Strategy

  Regional Claim ManagerAAA - American Advanced Auto. Automotive extended warranty services.Handling the UAE branch for new business leads, create the required SOP and manage the team work, on the other hand to work closely in coordination with the regional director to organize the automotive claims in the branches & when required to coordinate with the branch in charge (UAE, Kuwait, KSA, Bahrain, Oman & Qatar) for smoothly run the reported automotive claims and do the required actions.Coordinate with insurance community, UAE ministry of economy, consumer protection department & UAE Department of Economic Development for any reported complaint & work on solving their concerns with the suitable actions.Coordinate with team work operationally & technically to guide them with suitable actions to provide automotive service centers the right services on their customer’s vehicle reported claims for providing the required actions on our services of the automotive extended warranty which cover the vehicles mechanical and electrical failure in line with the OEM manufacture recommendation. Reporting directly to main branch in Kuwait. Managed to reduce the claims amount & set the right SOP for team work which reflect positively on the coordination with automotive dealer representative. Show less