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Nilotpal Dev Sarma

Nilotpal Dev Sarma

Customer Service

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location of Nilotpal Dev SarmaGuwahati, Assão, Índia

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  • Timeline

  • About me

    North East - Operation (State Head) || Gilbarco Veeder-Root India Pvt Ltd || Ex Samsung || Ex Godrej & Boyce Mfg. Co. ltd.

  • Education

    • Sanakar Dev Shishu/Vidya Niketan, Pathsala

      -
      HSLC

    • Assam Engineering College

      2009 - 2013
      Bachelor of Engineering (B.E.) Electronics and Telecommunication

      I was project leader for 7th and 8th sem final year project. those projects were entirely on my innovative idea

  • Experience

    • Eureka Forbes Ltd

      Apr 2013 - Feb 2014
      Customer Service

      # Authorised Service center operation handling# customer service supervisor through BP technician# technician Field training # Handling North East Customer by Providing Service through Business Partners

    • Godrej & Boyce Mfg. Co. Ltd.

      Dec 2015 - Apr 2019
      Deputy Manager

      Service HandlingDealer network managementAMC/ Revenue AchievementTraining to Off Role employeeBilling of sparesCustomer delighted measure..Accessories SellingSpare followup

    • Samsung India

      May 2019 - Jul 2021
      Area Service Manager

      Consumer Durable, Home appliances and Mobile device services, Area Manager for North East

    • Gilbarco Veeder-Root

      Jul 2021 - now
      State Head

      Working as State Head for North East. Responsibile for Operation and Commercial Business of North East.1. SLA ( Oil Company)2. Revenue Recognition 3. Monthly Collection of AR4. Field Team performance monitoring 5. People Development 6. Service Management7. Business Development

  • Licenses & Certifications