Experience

• 

  Vodafone

  May 2008 - Mar 2009

  High segment, customer care representative

  High segment, customer care representative

• 

  Vodafone

  Jun 2009 - Dec 2012

  Handling Premium customers (Consumer & Enterprise) requests & complaints through answering customers’ inquiries and provide them with needed recommendations and actions with a superior customer service, Act as account angel through conducting outbound contacts or make visits to educate customer about certain services or retain him• act as a focal point between customer service & technology in any roaming technical problem through making all needed trouble shooting and submit service request to technology when needed and finally follow up and deliver feedback to customer عرض أقل

  • Enterprise, Customer care Multi National Company’s senior advisor

    Jul 2011 - Dec 2012

  • Premium complaint Senior Advisor

    May 2010 - Dec 2011

  • Premium, Customer care senior advisor

    Jun 2009 - May 2010
• 

  Vodafone egypt

  Nov 2013 - now

  Offer superior quality of Service to Vodafone Egypt Government top authorities, Embassies and syndicates , through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfactionProviding great experience through a proactive, customized, personalized relationship mainly via phone contact. To handle their dedicated accounts, addressing their issues proactively.Manage accounts’ billings, collections and Bad Debits.Perform Payment analysis when needed. عرض أقل Act effectively as a front line interface with the corporate customers and sales.Handling off board activities that require interaction and follow up.Offer superior quality of Service to Vodafone Egypt Enterprise customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfactionProviding Enterprise customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To handle their dedicated accounts, addressing their issues proactively.Manage accounts’ billings, collections and Bad Debits.Perform Payment analysis when needed by the customer. عرض أقل

  • Government and top Syndicates, Senior Enterprise Accounts Manager

    Jun 2015 - now

  • SME, Senior Enterprise account Management.

    Nov 2013 - Oct 2015