Experience

• 

  Baleno

  Dec 2007 - May 2008

  Sales assistant

  - Greeting customers who enter the shop.- Be involved in stock control and management.- Assisting shoppers to find the goods and products they are looking for.- Being responsible for processing cash and card payments.- Stocking shelves with merchandise.- Answering queries from customers.- Reporting discrepancies and problems to the supervisor.- Giving advice and guidance on product selection to customers.- Balancing cash registers with receipts.- Dealing with customer refunds.- Keeping the store tidy and clean, this includes hovering and mopping.- Responsible dealing with customer complaints.- Working within established guidelines, particularly with brands.- Attaching price tags to merchandise on the shop floor.- Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.- Receiving and storing the delivery of large amounts of stock- Keeping up to date with special promotions and putting up displays. Show less

• 

  Amd

  Sept 2011 - Dec 2011

  Intern

  Responsibilities:(i) UAA – Evidence- Email Checklist: It is an excel file which uses for you to check and confirm whether all the email confirmation from system administrator is receive or not. - Deactivation Logs: It is an excel file which stores the terminated employees detail information for every system administrator.- List of Rebadged and Reactivation: It is an excel file which stores the detailed information of those employees are rebadged or reactivated. - Late Term Tracker: A late term is determined when an employee/contractor that is terminated from the system 3 or more days later than the actual term date.- Validation: It is done when we found that there are accounts termed from the response and to make sure and validate the deactivated users from the responses are existed on the reports of applications. - Archive: It is usually done at the end of month by zipping all of the folders of DB reports, termination and list of rebadged and reactivation.(ii) SEC – Evidence: - SEC09 Security Monitoring and Alerting: The objective is to determine whether the server is responding when the monitoring tools trigger it and Security-related system-detected events are recorded and addressed timely- SEC10 Security Monitoring Review: The objective is to ensure they are logged and addressed timely. The Information Security manager approves the results of the review. Show less

• 

  Ms elevators

  Sept 2012 - Sept 2014

  Software engineer

  Responsibilities: * Attending ERP Training and running ERP systems to provide assistance to staffs in other departments* Involve whole ERP process and project plan :-~ Application Introduction: Generic Training~ Environment Feasibility: Business Requirement Gathering~ Environment Designing: Business Process Mapping~ Application Management: Technical Training~ Application Building: (i) Develop Test / Workshop Environment(ii)Workshop Training(iii) User Acceptance Test (UAT)(iv) LN Migration Simulation(v) Barcode & LN Integration Simulation(vi) Barcode & Handheld Device Integration Simulation~ Application Deploy:(i) Develop Production Environment(ii) Data Migration~ Project Closure: (i) Go-Live & Post Live Support(ii) Month End Support* Controlling and maintaining in-house system by using Visual Basics and SQL Server to operate daily activitiesExperiences:* Gaining strong programming skills of visual basics and sql server and communication and coordination skills when dealing with people.* Learning the cultures of meeting with vendors and directors in other different countries.* Obtaining strong satisfaction when are able to solve problems on programming code and staffs' difficulties.Accomplished:* Created a company e-bulletin board in company's intranet which allows every staff getting notices and announcements from human resources, viewing events and photo gallery, have a great understanding of company profile and product news* Reschedule the steps and procedures of company intranet in order to allow the staffs complying company's rules and policies. Show less

• 

  Plexus corp.

  Oct 2014 - May 2019

  Responsibilities:- daily application management and end user support - translate users requirements and prepare System Requirement Specification following with test plans, test cases and test data for supporting User Acceptance Testing and Operational and Performance Qualification- analyze existing systems and business models to recommend process workflow and improvements- map and document interfaces between legacy and new systems before handling user requirements specifications to developers- understand software development lifecycle- identify options for potential solutions and assessing them for both technical and business suitability- conduct requirements analysis and preparing specific proposals for modified or replacement systems- develop solutions and related products- work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction- ensure that budgets are adhered to and deadlines met- draw up, supervising and documenting testing schedule for complete system- oversee implementation of a new system including data migration- provide training and user manuals to users of a new systemExperiences:i. Provide full support on ERP System (JD Edwards) on Supply Chain Management, Account Payable, Account Receivable, Sales Management and General Ledger modules at the same time working on JASPER Reporting System which coordinates with ERP system together. ii. Involved in SDLC of JDE 9.2 Upgrade Show less Responsibilities:- daily application management and end user support - translate users requirements and prepare System Requirement Specification following with test plans, test cases and test data for supporting User Acceptance Testing and Operational and Performance Qualification- analyze existing systems and business models to recommend process workflow and improvements- map and document interfaces between legacy and new systems before handling user requirements specifications to developers- understand software development lifecycle- identify options for potential solutions and assessing them for both technical and business suitability- conduct requirements analysis and preparing specific proposals for modified or replacement systems- develop solutions and related products- work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction- ensure that budgets are adhered to and deadlines met- draw up, supervising and documenting testing schedule for complete system- oversee implementation of a new system including data migration- provide training and user manuals to users of a new systemExperiences:i. Complete Projects of Global Intercompany Automation and Revenue Recognition which performed automation of PO Creation, SO Creation, SO Shipment and PO Receipt.ii. Complete Project of Host-To-Host Payment with Bank of America Merrill Lynch and HSBC Bank in APAC, EMEA and AMER regions.iii. Provide full support on ERP System (JD Edwards) on Supply Chain Management, Account Payable, Account Receivable, Sales Management and General Ledger modules at the same time working on JASPER Reporting System which coordinates with ERP system together. iv. Provide GST requirements in order to be incorporated into Microsoft Dynamics AXv. Involved in SDLC of JDE 9.2 Upgrade Show less Responsibilities:- daily application management and end user support - translate users requirements and prepare System Requirement Specification following with test plans, test cases and test data for supporting User Acceptance Testing and Operational and Performance Qualification- analyze existing systems and business models to recommend process workflow and improvements- map and document interfaces between legacy and new systems before handling user requirements specifications to developers- understand software development lifecycle- identify options for potential solutions and assessing them for both technical and business suitability- conduct requirements analysis and preparing specific proposals for modified or replacement systems- develop solutions and related products- work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction- ensure that budgets are adhered to and deadlines met- draw up, supervising and documenting testing schedule for complete system- oversee implementation of a new system including data migration- provide training and user manuals to users of a new systemExperiences:i. Provide full support on ERP System (JD Edwards) on Supply Chain Management, Account Payable, Account Receivable, Sales Management and General Ledger modules at the same time working on JASPER Reporting System which coordinates with ERP system together. ii. Work with developers to design programs for finance users in order to meet GST requirements which is implemented by government on 1st April 2015 Show less

  • Senior System Analyst

    Jan 2019 - May 2019

  • System Analyst II

    Jan 2017 - Dec 2018

  • System Analyst I

    Oct 2014 - Dec 2016
• 

  Infinitium group of companies

  Jun 2019 - now

  Responsibilities: - Provide leadership to the projects of digital payment for enterprise merchants, Recurring Payment (RPS) via Tokenization and Bank Payment Gateway (BPG) for the leading acquirer in IDN, MY, SG and HK , and 3D Integrated Mobile Secure (IMS) authentication platforms for issuers. - Prepare RFI & RFP to tender the client’s projects.- Present and demonstrate functional and technical features of system application to prospect.- Develop standard operating procedures (SOPs) for by covering end to end operating process flow and document naming convention format for Business Solution Specialist team to comply.- Manage resources, drive the resolution of issues, and hold self and team accountable for results.- Articulate ideas and viewpoints to senior management, peers and others - Evaluate business processes, anticipate requirements, uncover areas for improvement, and developing and implement business solutions.- Put together business cases for sales teams to support their proposals.- Effectively communicate business insights and plans to cross-functional team members and management.- Conduct regular meetings and presentations with internal team or clients to feedback on issues with current solution and provide input around new solutions.- Prepare business reports by collecting, analyzing, and summarizing business trends and opportunities for improvement.Experiences:- Involved in multiple projects across regions in Malaysia, Singapore, Hong Kong, Indonesia, Myanmar, Cambodia and India by assessing client business requirements and providing business solutions, at the same time managing the team resources to handle all projects.- Have strong experience in Finance Technology (FinTech) industry which can advise the solutions regarding to E-Commerce Payment, Recurring Payment, EMVCo 3DS Payment Authentication & Tokenization, ISO8583 Payment Authorization and Payment Schemes Compliance for Visa, Mastercard, PayNet MyDebit, JCB, AMEX, UPI Show less Responsibilities: - Provide leadership to the projects of digital payment and authentication for enterprise merchants, Bank Payment Gateway (BPG) for the leading acquirer in IDN, SG, HK and MY, Recurring Payment (RPS) via Tokenization and 3D Integrated Mobile Secure (IMS) authentication platforms for issuers. - Prepare RFI & RFP to tender the client’s projects.- Present and demonstrate functional and technical features of system application to prospect.- Develop standard operating procedures (SOPs) for by covering end to end operating process flow and document naming convention format for Business Solution Specialist team to comply.- Manage resources, drive the resolution of issues, and hold self and team accountable for results.- Articulate ideas and viewpoints to senior management, peers and others - Evaluate business processes, anticipate requirements, uncover areas for improvement, and developing and implement business solutions.- Put together business cases for sales teams to support their proposals.- Effectively communicate business insights and plans to cross-functional team members and management.- Conduct regular meetings and presentations with internal team or clients to feedback on issues with current solution and provide input around new solutions.- Prepare business reports by collecting, analyzing, and summarizing business trends and opportunities for improvement.Experiences:- Involved in multiple projects across regions in Malaysia, Singapore, Hong Kong, Indonesia, Myanmar, Cambodia and India by assessing client business requirements and providing business solutions, at the same time managing the team resources to handle all projects.- Have strong experience in Finance Technology (FinTech) industry which can advise the solutions regarding to E-Commerce Payment, Recurring Payment, EMVCo 3DS Payment Authentication & Tokenization, ISO8583 Payment Authorization and Schemes Compliance for Visa, Mastercard, PayNet MyDebit, JCB, AMEX, UPI Show less Responsibilities: - Provide leadership to the projects of digital payment and authentication for enterprise merchants, Bank Payment Gateway (BPG) for the leading acquirer in Malaysia, Recurring Payment (RPS) via Tokenization and 3D Integrated Mobile Secure (IMS) authentication platforms for issuers. - Develop standard operating procedures (SOPs) for by covering end to end operating process flow and document naming convention format for Business Analyst team to comply.- Manage resources, drive the resolution of issues, and hold self and team accountable for results - Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.- Conduct in-depth needs analysis with prospect’s technical staff to determine technical requirements and solutions.- Conduct regular meetings and presentations with internal team or clients to feedback on issues with current solution and provide input around new solutions.- Provide key input in Automation Test strategy including setting up automation suites in CI/CD Environment- Leverage QA resources to improve capacity for project work and skillset for system testing quality assurance by executing manual testing and automation testing.Experiences:- Involved in multiple projects across regions in Malaysia, Singapore, Hong Kong, Indonesia, Myanmar, Cambodia and India by assessing client business requirements and providing business solutions, at the same time managing the team resources to handles all projects.- Have strong experience in Finance Technology (FinTech) industry which can advise the solutions regarding to E-Commerce Payment, Recurring Payment, EMVCo 3DS Payment Authentication and ISO8583 Payment Authorization.- In depth technical knowledge and hands-on project experience on test automation and solid understanding of cloud-based technologies and DevOps. 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  • Business Solution Specialist Manager

    Jan 2022 - now

  • Business Solutions Specialist Assistant Manager

    Jul 2021 - Dec 2021

  • Business Analyst Assistant Manager

    Jun 2019 - Jun 2021