Experience

• 

  Penn state university

  Jan 2008 - May 2011

  Student admissions representative

  -Guided prospective students and families through campus tours-Prepared literature/correspondence for prospective and admitted students-Fielded informational phone calls for inquiries on the University and Admissions process

• 

  Ge transportation

  Jun 2010 - May 2011

  Legal intern

  -Responsible for the Accounts Payable process for Outside Counsel-Trained colleagues on the Accounts Payable process to include creating purchase orders-Created internal websites for Document Management and related Compliance functions-Participated in digital conversion of contracts and legal files for Records and Information Management-Maintained superior relationships with Outside Counsel

• 

  Norfolk southern corporation

  Jun 2011 - Sept 2015

  Claim agent

  -Investigate train accidents, employee injuries, and vehicle accidents at the scene-Analyze liability of employee and outsider claims, including lawsuits-Maintain strong interpersonal relationship skills with all claimants and supervisors-Negotiate personal injury and property damage claims both directly and with counsel-Work closely with outside counsel in defense of the company in litigated matters

• 

  Bayer

  Sept 2015 - Mar 2019

  - Manage implementation of EDI transaction sets, tables and ANSI X12 EDI standards for Purchase Orders, PO Acknowledgements, Advanced Shipping Notifications and Invoices- Analyze EDI processing of order to cash transactions for accuracy and completeness- Conduct root cause analysis to resolve any EDI production issues and prevent reoccurrences- Collaborate with IT, Customer Logistics, and Customers to establish new trading partner connections, including testing and going live on EDI -Responsible for order management of Radiology disposable products-Resolve pricing, invoicing, and contract discrepancies with customers-Leverage account contacts to resolve customer disputes-Manage communication between our warehouse, carriers, and credit department to ensure on-time deliveries-Provide front-end customer service for placing and tracking Radiology orders via SAP, Esker, and GHX

  • Senior Analyst - EDI

    Sept 2018 - Mar 2019

  • Customer Logistics Representative II

    Sept 2015 - Sept 2018
• 

  Cleveland clinic

  Mar 2019 - Mar 2021

  Analyst ii
• 

  Ghx

  Mar 2021 - now

  Customer success manager