Experience

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  Ford motor company

  May 1995 - Aug 1997

  Contractor: lead windows client integrator for mso

  Develop, integrate, deploy and support Windows clients and applications for manufacturing business units

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  Visteon

  Jan 1996 - Jan 1999

  Contractor: lead administrator exchange messaging

  Lead administrator and architect for messaging, directory and domain.Wintel client architect

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  Hewlett packard enterprise

  Jan 1999 - Mar 2016

  Responsible for leading process and service improvement activities across multiple global accounts using a variety of quality management methods such as Lean Six Sigma & ITIL CSI.- Prepare detailed plans to resolve issues and improve service, reduce costs and align processes to standards- Lead regional and global process improvement activities- Mentor, teach and empower team members to be successful using and managing processes Manage and improve the Problem Management processes and procedures for the Americas region and multiple global customers. Improve the integration of problem management with other processes. Provide consulting and project services supporting and implementing IT Service Management processes for a variety of customers and organizations. Teach ITIL classes from Foundations through Manager / Expert to a wide variety of customers and organizations. Master facilitator for training simulations. Technical lead for a team supporting Ford and Visteon's global Microsoft Exchange environment. Primary responsiblities included training and supporting the level 1 and level 2 engineers, taking charge of major incidents and managing problems through to resolution. Primary escalation path to Microsoft engineers for all support and problem issues.

  • Process & Service Improvement Lead

    Apr 2014 - Mar 2016

  • Global Problem Manager for Large Customer

    Apr 2010 - Mar 2016

  • ITIL / IT Service Management Consultant / Educator

    Jul 2003 - Apr 2010

  • Lead Messaging Engineer

    Jan 1999 - Jul 2003
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  Jackson

  Mar 2016 - Apr 2019

  It project manager

  Manage multiple IT projects that support key business and IT initiatives while mentoring fellow staff members in practical project management. Projects include a mix of infrastructure, application and service support.

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  Jackson

  Dec 2019 - now

  Manage a number of IT Architecture programs along with the Robotic Process Automation (RPA) program. Manage the relationship between Jackson and the vendor supplying mainframe services. Facilitate and drive the day to day activities that ensure a winning relationship that meets or exceeds the contractual requirements.

  • Information Technology Program Manager

    Apr 2020 - now

  • IT Services Oversight Lead

    Dec 2019 - Apr 2020