Experience

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  Experts911

  May 2014 - Feb 2016

  Technical support engineer

  AutomationLabTech Software develops and supports an integrated IT solution for managed service providers (MSP) and other IT professionals, including cutting-edge remote monitoring and management (RMM), backup and storage, antivirus and application management.-LogMeInFor remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of PCs.-Network infrastructure.-Backup and storage solutions.-AntiVirus: Bitdefender Cloud.-Software and Hardware troubleshooting and maintenance. Show less

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  Al-aman fund for the future of orphans

  Feb 2016 - Jun 2022

  It specialist

  • Troubleshoot and resolve hardware, network connectivity, printer, email, software and other IT issues.• Perform the necessary routine preventive maintenance for optimal systems performance.• Monitor the health of the antivirus software to remove virus, spyware, and other non-authorized software.• Maintain daily backups and off-site backups.• Apply operating system and applications patches and upgrades on a regular basis and as required.• Application administration such as control user accesses and assign authority to all system users.• Perform daily Windows and NAS storage server’s checks and resolve issues as quickly as possible.• Assist in the selection, purchase and setup of computer systems, peripherals, and network connections.• Interact with outside vendors to coordinate procurements, installations, upgrades, and other services.• Responsible for on-boarding and off-boarding of user equipment including preparing and configuring computers creating and deleting user accounts, and wiping and decommissioning.• Conduct technology training for new users.• Provide reports to management as requested.• Complete special projects as requested.• Maintain an up-to-date list of IT assets, systems documentation, and operating procedures.• Maintain and expand knowledge base in area of expertise. Show less

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  Oxfam

  Jun 2022 - now

  Regional it officer