Experience

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  Beauty by it

  Jan 2017 - now

  Entrepreneur

  * Handled customer complaints with empathy and composure;* Answered calls responded to emails and spoke with clients face-to-face.* Supervised and delegated tasks to a team of 12 people.

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  International fund for agricultural development (ifad)

  Jan 2020 - Jun 2021

  Digital archive consultant

  * Organized and scanned over 200 folders to digital form and executed daily activities in a team format;* Communicated and built a fluid healthy workspace.* Uploaded over 3000 documents.

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  Koica

  Jan 2021 - Jan 2021

  Data entry clerk

  * Contacted over 500 Mozkoica members for data update, via calls, messages, and email;*Maintained a continuous flow of communication with the members regarding process statuses.* Updated Mozkoica’s 500+ members database information;

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  Freelance

  Jul 2021 - Nov 2022

  Content manager for agents

  * Presented Seacret brand products;* Created publications, informational pamphlets and maintained social media pages such as Facebook, Instagram, and WhatsApp;* Received clients daily and provided feedback.

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  Midal cables

  Jan 2023 - Nov 2023

  Receptionist

  Greeting Visitors: Warmly welcome visitors and guests, providing them with necessary information and assistance, and directing them to the appropriate department or individual.Answering Calls: Handle incoming phone calls, addressing inquiries, and forwarding calls to the relevant personnel when necessary. Take messages accurately and ensure timely communication to the intended recipients.Document Translation: Efficiently translate various documents, including emails, letters, reports, and other materials from Portuguese to English, maintaining accuracy and ensuring proper context is preserved.Administrative Support: Assist with general administrative tasks, such as filing, data entry, and maintaining office supplies, to ensure smooth office operations.Scheduling: Manage appointment calendars for employees and executives, coordinating meetings and ensuring schedules are well-organized.Mail and Email Handling: Sort and distribute incoming mail and emails, respond to routine inquiries, and forward critical correspondence to appropriate individuals.Customer Service: Provide excellent customer service to clients, partners, and vendors, addressing their needs and concerns professionally.Multitasking: Ability to handle multiple tasks efficiently, prioritizing responsibilities effectively, and maintaining composure during busy periods.Confidentiality: Respect and maintain the confidentiality of sensitive information, both for the company and its clients.Language Support: Assist with language-related support, such as interpretation during meetings or conferences, as needed. Exibir menos

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  Nemus áfrica

  Nov 2023 - now

  Management assistent and consultant

  - Spearhead optimization initiatives for organizational processes -Provide infromation of market opportunities- Provide invaluable support as a management assistant in driving efficiency- Collaborate on implementing improvements to ease overall activities