Experience

• 

  Nigerian college of aviation technology, zaria

  Apr 2016 - Apr 2017

  Flight safety officer (nysc)

  - Ensured that the Safety signs were in their proper places or stations both at the flight line and also in the school premises - Made sure that various safety equipment (fire extinguisher, reflective jackets) were put in place for use if need be- Monthly check and report on this equipment if they are in their appropriate places or stations

• 

  Nomba

  May 2017 - Jun 2019

  Customer support & account management lead

  • Employ new methods to generate leads to social media campaign, digital marketing, advertisement• Strategically establish ad hoc agents in states and cities across Nigeria• Partner with Financial Institution, majorly banks to help in the seamless means of transactions made• Daily follow up on customers who use the platform• Monthly update and plans on new procedures to reaching out to customers• Respond to customers via email, live chat, phone calls to resolve complaints

• 

  Reliance health

  Aug 2019 - Sept 2020

  Senior reliance care officer

  • Enhance customer relationship in order to meet organizational and operational objectives.• Ensuring clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using the service.• Obtain clients information by answering telephone calls; interviewing clients; verifying information.• Take telephone calls, Live chat, Emails on behalf of Reliance Health in order to fulfill customer requirements.• Have the most up to date information on all plans of Reliance Health and be able to and be able to help customers and a quick and friendly fashion. Show less

• 

  Cognota healthcare

  Oct 2019 - Feb 2021

  Country sales & customer satisfaction lead

  • Sell software solutions to Health Insurance Companies, Hospitals and Pharmacies in Nigeria• Strategically position Cognata Healthcare Ltd and products to HMOs, Hospitals and Pharmacies• Set up meetings with Prospective Healthcare Providers to make presentations• Work with the Healthcare Providers needs as regards specification, features and budgets • Analyze customers’ requirement, undertake first level product demonstrations, presentations, proposals

• 

  Elizade nigeria limited

  Nov 2020 - Mar 2022

  Key account manager

  • Constantly source for new accounts and customers. • Cross-sell and Up-sell value added service to customers.• Manage relationships with already existing customers.• Monitor market trends and brand performance.• Suggesting strategies to attain a sustainable competitive advantage• Ensure customers’ satisfaction and continued patronage through follow-up

• 

  Mecho autotech ltd

  Apr 2022 - Apr 2023

  Enterprise business manager

  • Generating sales among clients’ accounts, including up-selling and cross-selling of company’s services.• Operate as the point of contact to assigned customers.• Ensure clients receive timely update and ensure satisfactory service fulfillment.• Responsible for Customer Adoption of technology platform.• Keep records of client transactions and manage collections of payment.• Coordinate with staff members required for service fulfillment to ensure satisfactory service.• Collaborate with sales team to reach prospective clients.• Service multiple clients concurrently, often meeting deadlines• Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives Show less

• 

  Lumos global

  May 2023 - Feb 2024

  Partnerships manager

  - Build long term, strategic relationship and optimizing growing retail landscape - Facilitate the development of strategic marketing and new business plans for assigned partners to meet assigned business goals- Work with partners to identify opportunities and create demands through lead generation activities - Track sales pipeline and exceed quarterly and annual revenue targets- Establish rules of engagements and operational escalation procedures to identify and resolve issues

• 

  Addosser microfinance bank

  Jan 2024 - now

  Team lead, specialized product & partnerships - renewable energy

  - Assist branches accross grow the Solar Loan Portfolios- Coordinate and ensure Solar Loan targets at the branches are achieved- Engage in spot calls and visits as at when necessary- Build long term, strategic relationship with partners and vendors- Product training and vendor relationship- Responsible for Price Control and Quality Assurance