John Dix

Experience

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  AT&T

  Jun 2006 - Nov 2015

  Transformed bottom 50% area into top 10% performing area out of the entire companyDesigned and delivered an exceptional customer experience through implementation of sales, coaching, and operational processes for 6 corporate owned locations resulting in 5 Reach for the Top Awards and adopted by regionLed coaching, training, and development of 100+ direct reports, sales and operations leadersFull operational, sales, administrative and financial oversight for 2nd largest area in the Gulf States RegionProject lead for United Way campaign with team of 200+ individuals-tracked, developing and executing on project plansBusiness analysis and executive level reporting including trend data, statistics, operating efficiency, logistics, and quota establishment, operations reporting, management-Inventory, expense reports, documentation, internal auditing Show less Delivered exceptional customer experience and driving net promoter scores through implementation of award winning sales consultation process and handling customer escalations with team of 30+ direct reports.Executed on targeted coaching, performance management, and hiring process that increased store rank from lower 20% of company owned locations for 2012, to the top 10% for year ending 2011, and the top 6% of company owned locations for 2012Responsible for operational project improvement plan, which created weekly scorecards, monthly tracking dashboards, sales planning, analytical reporting for performance and customer data, financial compliance and operational initiatives which improved training compliance to 100%, operational audits to 95%, and key financial metrics to 100% of goals for 2012Business analysis and executive level reporting including trend data, statistics, operating efficiency, logistics, and quota establishment, operations reporting, management-Inventory, expense reports, documentation, internal auditing Show less

  • Area Sales Manager

    May 2013 - Nov 2015

  • Store Manager

    Aug 2009 - May 2013

  • Retail Sales Consultant

    Jun 2006 - Aug 2009
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  Gold Mountain Communications

  Nov 2015 - Oct 2016

  Director Sales Operations

  Led operations and sales team in telecommunications center supporting two national campaigns resulting in revenue of over $30 million annuallyCoached and counseled diverse team of over 15 direct reports overseeing 150+ individuals to consistently meet KPIs month over month and exceed performance expectations tied to staffing, retention, and employee engagementCreated operational process flows and procedures to improve production efficiencies resulting in an over 20% increase in close rates, and a decrease of over 10% in cancelations Collaborated directly with SVP and President in financial analysis, formulating business objectives and strategiesBusiness analysis including trend data, statistics, operating efficiency, logistics, and quota establishment Show less

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  Bancsource

  Oct 2016 - Dec 2017

  Project Manager, Department Lead

  Led the complete development of the project department from a decentralized model led by operations, to an efficient centralized project office leading to an over 50% increase in project revenues YOY, while cutting expenses by over 10%Led the transformation of material planning, supply chain, and parts delivery capability for the company to vendor managed inventory (VMI) program leading to a $5 million cash benefit, $7 million in increased margin, and greater predictability in monthly performanceEnhanced the use of project tools like MS Project and Wrike with Agile project methods, to develop and control project artifacts and processes such as backlogs, stand-ups, reviews, and earned value information for IT departmentDeveloped and ran project department as a cost center, consistently achieving and exceeding profitability goals by over 40% each quarter compared with prior yearCommunicated project results and new project and process opportunities to clients, peers, and C-level executives, to facilitate understanding for continuous growth and improvement Led project team supporting IT and functional managers over projects implementing multiple softwares and installing, configuring, and ongoing monitoring and support of banking software and hardware Show less

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  TeeNow Apparel LLC

  Mar 2017 - now

  Independent Business Owner

  Own and run a successful apparel company teenowapparel.com performing all operational, digital marketing, web design, SEO, financial, and production tasksLead projects for numerous business customers, planning, designing, and producing end goods

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  EaglePicher Technologies

  Mar 2018 - Apr 2019

  Program Manager, Defense SBU

  Led the first Program in the new Title III facility in defense manufacturing leading to multiple governmental contractsImplemented lean principles and value stream mapping to execute process / procedure improvements and training which led to decreased BTY, lead-time reduction, inventory reduction, and productivity increasesLed the successful turnaround and first order completion of $50 million 5 year Title III government contract saving the company over $6 million in cash expenditures and $1 million in earningsDesigned, implemented, and executed over $ 17 million in portable power projects using Agile & hybrid methods in collaboration with cross functional teams including engineering, manufacturing, lean, quality, testing, and financeProvided project leadership, ground rules, empowerment, one-on-one interactions, safe environments to collaborate, clear communication and strong emotional intelligence resulting in high performing project teamsCompletely redesigned program budget and cost management processes and implemented earned value reportingLeader of execution on company wide capital expenditures projects as well as capital planning Show less

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  Alten USA

  Mar 2021 - May 2022

  Project Management Officer

  Leading long-term project establishing $8.9M dollar distribution center for Enersys, an international manufacturerProject lead heading the planning, execution and monitoring of all project activities including budgeting, requirements, scope, quality, and communications, which has lead to the successful acquisition of a new distribution center and all equipment/infrastructure thereinLead a cross functional team based nationally and internationally through collaborative communication resulting in a highly engaged, productive team that achieved facility acquisition project objectives under budget & ahead of scheduleExceeded key organizational objectives in operational and ERP systems launch related to distribution, supply chain management, inventory control, and material resource planning, resulting in a payback period forecast 15% less than target Show less

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  Great Southern Bank

  May 2022 - now

  Senior Project Manager

  Oversee a cross functional team of teams, proving program and project management over Accounting, Credit Risk, and Loan projects making up a portion of a larger portfolio of bank wide core conversion activities. Initiated, planned, and implemented multiple projects over banking applications through a hybrid methodology of both waterfall techniques when available, and an agile, iterative and incremental approach when more effective. Achieved all measurable objectives implementing projects on time and under budget, and created value aligned with organizational objectives which have met all customer and sponsor expectations.Manage a highly effective project team through direct and indirect communication, active engagement, coaching, leadership, and collaboration. Show less