Hafsah Afzal

Experience

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  Jazz

  Aug 2009 - Jun 2016

  • Recruiting, coaching and evaluating a team of at least 10-15 team members.• Get daily tasks done by using all of the resources available to them.• Develop a strategy the team will use to reach its goal.• Take regular feedback and provide any training that team members need.• Monitoring, evaluating and training the team accordingly.Additional Responsibilities:• Assisting the HR Department in hiring, training, updating adherence and sharing reports on a monthly basis.• Maintaining Logs, creating reports and share the performance with line Managers on daily, weekly and• monthly basis related to all assigned activities.• Maintaining Floor Service Levels and decorum as well.• Rotation to Quality Assurance and Training team. Show less

  • Team Leader – Call Centre Customer Services & Administration

    Sept 2013 - Jun 2016

  • Team Coordinator – Call Centre Customer Services, Administration

    Jul 2012 - Sept 2013

  • Customer Services Representative

    Aug 2009 - Jul 2012
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  Ibex. Pakistan

  Jun 2016 - Nov 2017

  Supervisor – Customer Services, Administration & Vendor Services

  • Coordinating and working with different internal such as Quality Assurance, Standardization, Training, Marketing, Sales and external departments i.e., Vendors assigned for different portals, technical teams and IT Teams to improve customer satisfaction and make sure deadlines for technical activities (testing) are met.• Maintaining Logs, creating reports and share the performance with line Managers on daily, weekly and monthly basis related to all assigned activities.• Maintaining Floor Service Levels and decorum as well.• Rotation to Quality Assurance and Training, Business Centre i.e., Front Office as Supervisor.• Assisting the HR Department in hiring, training, updating adherence and sharing reports on a monthly basis.• Coordinating and working with different internal such as Quality Assurance, Standardization, Training, Marketing, Sales and external departments i.e., Vendors assigned for different portals, technical teams and IT Teams to improve customer satisfaction and make sure deadlines for technical activities (testing) are met.• Maintaining Logs, creating reports and share the performance with line Managers on daily, weekly and monthly basis related to all assigned activities.• Maintaining Floor Service Levels and decorum as well.• Rotation to Business Centre i.e., Front Office as Acting Manager.• Rotation to Quality Assurance and Training team. Show less

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  PAK-TURK Maarif International Schools and Colleges

  Jan 2018 - Jan 2020

  Coordinator – Admissions & Administration

  • Responsible for entire school internal and external operations, organize campaign & Seminars i.e., New Admissions, Asset Management, Accounts, follow up with defaulters, Front end dealing with parents, Event Management and Scheduling.• Coordinating directly with the Head Office and vendors/suppliers for required matters.• Assisting Principal and Campus Head directly.• Managing CRM & Dash board.• Ensuring school details are updated on all social media platforms i.e., Facebook, LinkedIn etc.• Sharing Monthly staff reports with Senior Management. Show less

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  EShifa

  Jan 2022 - Mar 2022

  Specialist – Administration & Customer Services

  • Recruiting, coaching and training staff within Company set standards.• Leading and/or participating in meetings. Sharing Minutes of Meetings with concerned stake holders.• Assessing staff performance, provide coaching and guidance to ensure maximum efficiency.• Report any suspicious persons, activities and/or hazardous conditions to the management and take required action immediately if and when required.• Ensuring Company details are updated on all e-Services i.e., Facebook, LinkedIn etc.• Manage, supervise and oversee staff performance and sharing Monthly reports to Senior Management. Show less

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  Private

  Apr 2022 - Sept 2023

  Coordinator – Administration & Human Resources

  • Supporting and coordinating HR with all recruitment processes.• Responsible for all administrative duties such as filing, email coordination, transportation arrangements, scheduling and vendor correspondence.• Maintaining all company and staff documents from recruitment to on boarding.• Minutes of Meetings with Management.• Ensuring the company is operating securely and effectively.• Sharing monthly reports of all departments with higher Management.

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  Qatar Industrial Foam &Furnishing Co.

  Jul 2022 - now

  HR Executive