Daniela Schonfelderová

Experience

• 

  Jotun West Europe

  Jul 1995 - Jun 2001

  Head of Customer Service
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  Jotun

  Apr 2008 - Jan 2012

  - Drive sales growth through distributor networks by proactively identifying their needs, offering tailored solutions, and nurturing strong relationships, all while delivering top-notch service to address current demands and future challenges, elevating overall performance to new heights.- Spearhead engaging seminars and gatherings for distributors, fostering knowledge-sharing and collaboration to fuel their success and strengthen partnerships.- Inspire and empower distributors to surpass sales targets and execute strategic initiatives with enthusiasm and confidence.- Conduct thorough assessments of distributor needs, providing expert guidance on product offerings and service options that align perfectly with their objectives and the expectations of end users, all in line with our overarching strategy.- Serve as the linchpin between internal departments and distributors, ensuring seamless coordination and effective communication to deliver exceptional support and drive mutual success.- Seamlessly identify client requirements, prepare detailed quotations, and facilitate contract negotiations to streamline the sales process and enhance client satisfaction. Show less Sales field- Support to the Sales rep. by the planning production, planning visit- Creating Sales reports - JSS adminISO field- gather Satisfaction report from Sales and CS- prepare monthly summary- prepare evaluation- Market overview (updating market database)Marketing field- Giveaways, calenders- Translations and update of Data Sheets- Other Marketing projects: Forecasting- Gather the sales forecast from markets, update and distribute to CS, Production- Distribute the Pending orders to the Sales rep.- Set up the ordering system- Create new Master plan, (new CSA products)- Cover the procedures Show less

  • Distributor Manager

    Feb 2010 - Jan 2012

  • Sales and Marketing

    Apr 2008 - Feb 2010
• 

  Jotun Powder Coatings (CZ) a.s.

  Apr 2012 - Jan 2017

  Specialist

  Spearheaded process optimization initiatives resulting in streamlined workflows.Provided internal coaching within CSD for powder coatings products, enhancing team performance.Evaluated KPIs to drive continuous improvement and ensure strategic goals alignment.Successfully implemented IFS (ERP) system processes, enhancing efficiency and accuracy.Served as an internal tutor for the IFS system for CSD and Sales teams, ensuring smooth adoption and utilization.Developed engaging presentations, training materials, and manuals to facilitate knowledge transfer.Acted as a super user for data management within the IFS module of Order Handling, ensuring data integrity and accuracy.SpecialistLeveraged technical product knowledge and application expertise to provide comprehensive support to CSD and CSD trainees.Managed complex customer requests efficiently, ensuring prompt resolution and customer satisfaction.Handled inquiries from potential customers, providing valuable information and insights.Daily ResponsibilitiesProvided exceptional customer support for German-speaking customers, as well as those in the UK and Italy, fostering strong client relationships.Managed customer service for the Jota-pipe segment, addressing inquiries and ensuring customer needs were met.Generated weekly reports on metrics such as OTIF (On Time In Full) and IDP (In Delivery Period), providing valuable insights for decision-making.Oversaw transport planning activities, optimizing routes and schedules for efficiency.Prepared samples for testing and evaluation, ensuring accuracy and timeliness.Acted as an IFS superuser, handling corrective queries and providing technical support to users. Show less

• 

  Jotun

  Feb 2017 - Sept 2024

  Leading team of 4 employees- Regular monthly reporting- Process evaluation CSD CZ- Customer Service Improvement Project (Western Europe)- Super User, Internal IFS system coach

  • CSD Manager Jotun Powder

    Feb 2017 - Sept 2024

  • Customer Service Manager

    Feb 2017 - Aug 2024

  • Head of CSD

    Feb 2017 - Mar 2018
• 

  Jotun West Europe

  Sept 2018 - Aug 2024

  Customer Services Manager

  Empower and inspire the Customer Service squad to deliver top-notch service and performance.Crafting strategies, tracking progress, recognizing achievements, and guiding team members to their best.Pioneering innovative systems, orchestrating seamless procedures, all in sync with the Group Operations supply chain ethos

• 

  XDENT

  Jan 2025 - now

  Support Specialist