Laura Pretelt

Experience

• 

  Konecta Colombia

  Feb 2018 - May 2018

  Representante del servicio de atención al cliente

  - Manage large amounts of incoming phone calls.- Follow communication procedures, guidelines and policies.- Handle customer complaints, provide appropriate solutions and alternatives. - Processing orders, forms, applications, and requests.

• 

  Contact Studios

  Feb 2021 - Aug 2022

  Asistente ejecutivo

  - Support hire and management of the SEO writers - Administrative tasks and support to the CEO - Upload and publish content in WordPress. - Work with the marketing team to create social media strategy and content- Post and engage on social media platforms- Create reports on social media performance every month.

• 

  Content on Content

  Aug 2022 - Dec 2022

  Senior social strategist

  - Managing team of editors- Create and manage CRM system in Notion for projects. - Create a social media strategy for the company platforms.- Create video content for the company's social media platforms: Instagram and Tiktok.- Post and engage on social media- Create monthly reports of the social media performance- Manage client's social media channels: YouTube and Tiktok- Create and upload stock videos for Pond5

• 

  Autónomo

  Jan 2023 - now

  UGC creator and micro-influencer

  - Planning and creating content for beauty and wellness brands.- Creation of creative briefs and scripts for video content for brands that generate sales. - Content planning and creating for brands. - Posting sponsored content for brands on my social media platforms and sharing analytics.

• 

  Opny Career

  Jun 2024 - Dec 2024

  Marketing & operations Associate

  -Answer customer queries-Build relationships with customers and prospects-Maintain and manage contacts-Create and track content for LinkedIn -Website management-Build presentations and resources-Admin tasks

• 

  Maya Grossman Group

  Jun 2024 - now

  Marketing & operations Associate

  -Answer customer queries-Build relationships with customers and prospects-Maintain and manage contacts-Create and track content for LinkedIn -Website management-Build presentations and resources-Admin tasks