Ying Yang

Experience

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  AIA

  Aug 2004 - Aug 2012

  Information System Analyst

  PROJECT MANAGEMENT & SYSTEM DESIGN- Communicate, coordinate and cooperate with stakeholders, team members, partners, vendors, and any other resources;- Track, manage, and control project/system implementation throughout the whole cycle of project progress;- Design system architecture and provide solution to business requirement and infrastructure changeSYSTEM SUPPORT- Response as several IT systems’ contact window to business units, for every system related requests, such as data analysis, incident troubleshooting, business requirement discussion, and etc;- Identify problem, provide advice, and deliver solution to keep operation smooth;- Coordinate collaborations among internal IT function teams, vendors, and business departments, domestic and foreignBUSINESS ANALYSIS- Analysis and deliberate system requirements with users, according to actual business, all corporation systems integration instruction, and future maintenance and upgrade facilitation;- Coach BA about system architecture and database relationship, and also set up common data retrieve logic inventory;- Prepare management report of ongoing and future business support Show less

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  Mercer

  Aug 2012 - Oct 2017

  Business Analyst and Project Manager

  Client-based web/mobile platform design, implementation, and management- Manage IT projects, offshore Asia Pacific clients and each IT functional resources in multiple regions;- Consult sponsors (internal operation divisions and external clients) requirement and restriction, extract NEEDS out of WANTS, and negotiate for solutions by balancing 2 dimensions of prospective business and IT functional growing direction;- Formulate system architecture and fine control among cost, maintainability, and elastic expansion on Waterfall and Agile SDLC cycles;- Break down solutions to activities and align understandings among all engaged IT teams;- Monitor and make decisions on findings, queries, changes, and trouble-shootings end to end, to each business and IT teams like operation, development, QA, production support, Infrastructure and etc;- Deliver solutions to sponsors with subsequent training and knowledge management.- Organize knowledge sharing and construct productivity tools to leverage efficiency improvement. Show less

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  PayPal

  Oct 2017 - now

  Leading the redesign of long-established risk control data models to enhance their adaptability and effectiveness within PayPal’s evolving ecosystem. Driving the productization of these models while balancing risk management business requirements, emerging data and decision engine platforms, and advancements in LLM and agentic AI.Key responsibilities: • Reconstructing AI-driven risk models to align with modern infrastructure and business needs. • Translating risk management operations challenges into AI product strategies and solutions. • Managing platform requirements and collaborating with stakeholders to balance business priorities and technical feasibility. • Driving the integration of new AI technologies, including LLMs and agentic AI, into risk decisioning workflows. • Designing and executing AI solutions that bridge business operations, model design, development, and deployment. Show less Data Assets & Solutions group in Global Analytics & Data Science domainValue Prop: Manage a unified data layer connecting various data silos to build intelligence for the enterprise.- Connect data assets as a foundation to provide a holistic view and explanation of customers' activities and properties, including customer sequential activity data and contact data;- Build data products as services to bring intelligence to multiple domain business, including intelligence generation and management, automation pipeline;Business Stakeholders and Impact- Risk Operation & Strategy-- Generate customer behavior pattern for case/trend research and solution build-- Data investigation and new data source exploration for analytics and modeling-- Behavior features generation and selection-- Risk operation automation pipeline construction-- Activity cache variables onboarding and governance- Customer Service Operation--Contact servicing performance near real-time monitoring--Troubleshooting and drill-down analysis support--Customerized dashboards--Routing strategy verification and configuration management- Decision Engine Operation-- Decision engine rule parser support for rule release auto-review-- Rule hierarchy and lineage analysis for operation governanceTeam skillset covers technical expertise; backend development; web UI/UX design; domain knowledge; analytical skills; machine learning; big data; OLAP Show less Decision Intelligence:Business Domain- Data solutions for Financial Risk and Compliance;- Analytical insights and products management;- Decision strategies implementation and governance;- Business process development and controlRoles:PMO- Tailoring agile practice for dev teams and building work structures to connect teams, functional managers, and domain leaders for execution, control, and reporting purposes.- Leading the business processes building and evolving, including intake design, workflow elaboration, ownership alignment, and efficiency evaluation and tuning.Program Management- Leading the tire-1 program or initiatives, which have either a significant business impact or numerous stakeholders' involvement in coordinating the complex collaboration.- Coaching and mentoring the team to build a customer-centric mindset in solution delivery by establishing practices like market research, design thinking, product strategy analysis, lean canvas, etc. Business Risk Control Lead- Building business risk assessment practices to identify risks and plan the mitigation; consolidating business contingency plan's formulation and testing.- Managing the knowledge of policies and procedures documentation and corresponding review, refresh, and testing practice.- Organizing communications, including VP's business reviews to executive leaders, program readouts, product promotions, group activities, etc. Show less

  • AI/ML Product Manager

    Dec 2024 - now

  • Data Science Manager

    Jul 2023 - Dec 2024

  • Senior Program Manager

    Oct 2017 - Jun 2023