Milena Shabert

Experience

• 

  Brew Cafes, Marquette University Alumni Memorial Union

  Aug 2010 - May 2013

  Barista and Cashier

  - Exhibited customer service by taking special orders, engaging with customers and resolving any customer complaints- Multitasked to complete customer orders in a timely manner- Operated and repaired espresso machine and steamer as needed in order to continue serving customers- Trained newly hired employees; teaching them to use cash register, espresso bar and proper cleaning techniques- Maintained precise accounting of sales and receipts

• 

  Easter Seals Southeast Wisconsin

  Feb 2012 - Jun 2012

  Communications/Special Events Intern

  - Planned the 4th Annual Grillin’ and Chillin’ to raise money for the Adult Day Services- Assembled potential donors list of local businesses, increasing the prior list of 40 to over 400- Sent donation solicitation letters; sending thank you letters to those who donated- Wrote agendas and ran meetings for 10 involved professionals- Created and followed Grillin’ and Chillin’ event budget- Created day of event packets for different site coordinators’ usage

• 

  The JPG Group

  Jun 2012 - Aug 2012

  Marketing Intern

  - Completed competitive analyses by researching client competitors, critically analyzing competitor advertisements, researching areas for differentiation and suggesting action- Merged historical files purging materials and reorganizing for better efficiency- Researched nonprofit organizations for firm’s expansion into the nonprofit industry- Promoted clients through Facebook uploading pictures and fostering conversations- Compiled promotional item lists for clients by searching for relevant items in catalogues Show less

• 

  Caffeine Communications

  May 2013 - Jul 2013

  Social Media Intern

  - Researched and retrieved content for different clients- Generated interesting and entertaining content to foster both relationships and reactions on clients' Facebook pages- Wrote strategic posts with active voice to inspire a call to action- Recorded internal and client meetings for internal reference and client records

• 

  Historic Milwaukee, Inc.

  May 2013 - Aug 2013

  Tours Intern

  - Coordinated volunteer tour guides for regularly scheduled tours of Milwaukee- Set up tours for private groups and businesses- Implemented online scheduling software- Communicated regularly with volunteer guides with updates and any changes- Generated content for Facebook page to promote regular and special tours

• 

  Arketype

  Aug 2013 - Apr 2017

  Arketype is the premier, high-concept design and advertising firm in Green Bay. We are a community-minded business providing expert design solutions that are impossible to ignore.- Create multi-tiered campaigns for clients, monitor the campaign through completion, and evaluate objectives following campaign completion- Conduct research across a variety of industries, evaluate new opportunities for existing clients, and explore new business clients- Develop compelling reports and client presentations using a variety of Mac-based Microsoft Office suite software products and maintain a proficient knowledge of the suite- Nurture client relationships and position Arketype as a trusted advisor- Collaborate with lead creative, business office, and outside vendors to ensure client deliverablesare on time and exceed client expectations- Proficient knowledge of the project management system Workamajig to create project estimatesand project briefs, set project timelines, coordinate meetings, track project status, create andsubmit timesheets, and instruct new employees on how to use Workamajig- Communicate professionally with clients and staff over the phone, via email, and in person Show less

  • Account Executive

    Aug 2013 - Apr 2017

  • Account Executive

    Aug 2013 - Apr 2017
• 

  Badger State Brewing Company

  Apr 2017 - Mar 2021

  Private Events Coordinator & Director

  I was responsible for managing and executing all aspects of private events in The Barrel Haus event space. This role required a blend of creative vision, meticulous organization, and exceptional customer service to ensure that each event was a success and that our clients enjoyed a seamless experience.Private Event Management:- Act as the primary point of contact for wedding couples from initial inquiry through the execution of their event.- Conduct site tours and consultations, providing detailed information about venue options, services, and packages.- Collaborate with couples to understand their vision, preferences, and requirements, and customize event packages to meet their needs.- Coordinate with vendors, including caterers, florists, photographers, and entertainment, ensuring all logistics are managed effectively.- Oversee the setup, execution, and breakdown of wedding events, ensuring everything runs smoothly and according to plan.- Engage with corporate clients, non-profits, and individuals to understand their event needs and provide tailored solutions.- Develop and maintain relationships with local businesses, organizations, and vendors to enhance event offerings.- Provide exceptional customer service, ensuring all clients feel valued and supported throughout the event planning process.- Communicate effectively with clients, vendors, and internal teams to ensure clarity and alignment on all event details.- Handle any issues or challenges that arise during events with professionalism and a solution-oriented approach.- Promote the brewery's event services through various channels, including social media, website, and email campaigns.- Attend industry events and networking opportunities to increase visibility and attract new clients.- Develop and implement strategies to enhance the brewery's reputation as a premier event venue.- Maintain detailed records of all events, including contracts, invoices, and client communications. Show less

• 

  St. Norbert College

  Aug 2022 - now

  Collaborated with senior leadership to drive multi-channel communications and marketing initiatives. Enhanced the college brand and engaged diverse stakeholders including prospective students, alumni, donors, and the community. Raised institutional visibility, attracting students, and deepening alumni engagement while fostering investment and community partnerships. Oversaw market research, consultation, and account management to ensure effective marketing strategies. Developed and executed comprehensive marketing plans to align resources and achieve organizational objectives. Built and maintained positive relationships with campus partners and provided supervision and training to support team success. Show less

  • Manager of Operations & Campus Communications and Events

    Jul 2024 - now

  • Senior Project & Internal Communications Manager

    Dec 2023 - Jul 2024

  • Marketing Account Coordinator

    Mar 2021 - Dec 2023

  • Interim Marketing Strategist and Account Manager

    Aug 2022 - Apr 2023