Mathieu PAUGAM

Experience

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  Credit Agricole

  Jun 2004 - May 2005

  Customer Service Representative

  • General customer support• Managing new bank accounts, credit card sales and bank services, money transfers, inbound and outbound calls• Promoting and selling new bank services and products to current customers• Achieving sales targets

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  UPS

  Oct 2005 - May 2010

  • Managing customer queries for parcel investigation• Managing department for missed pick up for french, Belgian and Irish operations • Dealing with urgent requests and providing instant solutions (early deliveries, rerouting parcels, attempting to intercept parcels)• Dealing with customs service (analyzing documents needed for clearance)• Close cooperation with international customer services• Providing training for UPS specific systems and tools to first and second level agents• Team lead back up (answering questions on the floor to first and second level agents, productivity reporting)• Managing international parcel pick up• Providing feedback to first and second level agents (performance review)• Improving process of delivery Show less

  • Customer Care Agent

    May 2006 - May 2010

  • Customer Service Representative

    Oct 2005 - Apr 2006
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  SAP

  Sept 2010 - Nov 2014

  • Management of SAP finance administration for top French customer accounts: LVMH, TOTAL, AIRBUS, GDF, LA POSTE... • Single point of contact cash collection for the French and Benelux markets• Gatekeeper for new deal approvals for indirect partners in the French market• Ongoing support to sales team to ensure deals are compliant and in line with SAP policies• Responsible of the training of new starters in Process software license orders in compliance with the SAP EMEA Revenue Recognition Policy.• Support team leader for EMEA - MENA market Show less • Processing software license orders (EMEA and MENA Markets) incompliance with theSAP Revenue Recognition Policy• Responsible of the migration process (training, support) for Spanish/Portuguese services to Buenos Aires• Post sale support including transfers, migrations and amendments for the French market• Dealing with customer queries related to delivery of software and software access for the French market• Cash collection and credit notes for the French Market• Own Internal Audit processes and reporting for Spain & France Show less

  • Senior Order Management Specialist

    Jan 2013 - Nov 2014

  • Order Management Specialist

    Sept 2010 - Dec 2012
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  GOAL Global

  Jan 2015 - Nov 2016

  • Coordinating logistics team reports, management of team meetings, output and follow up. Review current logistics information, recommend archiving historic data and maintain current requirements.• Reporting – ensuring timely country reporting, consolidation of reports and uploading to the intranet. Co-ordinate monthly report for the Senior Management Team. Analyse usage, cost and deliver in-country communications report.• Procurement – ensuring that the logistics manual guidelines and compliance requirements have been strictly adhered to for HQ procurement and review HQ framework agreements and contracts. Manage the bi-annual country procurement charts to ensure compliance• Compliance – ensure that all HQ procurement and assets records are compliant and provide training on an ongoing basis to HQ functions involved in procurement• Creating request for offers for domestic and international tenders, analyzing them and coordinating the process to the final decision. • Managing all assets in HQ and maintaining the Asset Register• Stock Management – responsible for recording all stock in HQ and planning any stock movements to the country offices• Cross category communication – attend Operations team meeting, identify logistics issues and review with the team where action is required.• Manage facilities requirements and procurement of supplies for HQ operations and assist in the monitoring and preparation of budgets for HQ Facilities• Liaise with Facilities Assistant to ensure repairs and maintenance are carried out in a timely manner Show less

  • Logistics Officer

    Dec 2015 - Nov 2016

  • International Logistics Administrator

    Jan 2015 - Nov 2015
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  Médecins Sans Frontières Supply

  Nov 2016 - now

  Desk Officer/Part time Emergency Coordinator

  2024 looking after Gaza, Yemen, Iraq, Syria, Lebanon, Egypt2018-2023 looking After Congo (DRC) - Central African Republic - Burundi - Venezuela - BrazilCoordinating emergenciesExportResponsible for freights/charters-sea freight-road freightManagement of bid offersTraining of external customersField visits