Kavinen Munisamy

Experience

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  Harel Mallac Group

  Jun 2017 - Mar 2018

  IT Technician
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  Data Communications Ltd - DCL

  Jul 2018 - Feb 2019

  Senior Technical Officer

  Along with the team, providing supports to end-users. when assisting end-users, I do technical sales as well whenever i seize the opportunity. Providing them the ability to work more efficiently with new technologies.Task & DutiesAssist in the development, implementation, installation, monitoring, and evaluation of existing and/or new operating systems.Install, configure and maintain networking software.Configure PABX and IP Phones(yeastar,grandstream,planet).Data cabling work.Configure access points for end-users.Managing and Escalating complaints from clients. Cloud PBX (UC Softphone) Show less

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  Enterprise Data Services

  Apr 2019 - Jul 2021

  Network And Voice Technician

  Configure IP, Analog, Digital PBXConfigure & install IP, Analog, Digital Phone Diagnostic of Switch (Cisco, HP, Planet, Alcatel) configure Access point(ubiquity, Planet, Aruba) Data Cabling work when neededCloud PBXTechnical SalesGOVT Tenders

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  Orange Business Indian Ocean

  Aug 2021 - now

  Configuration of routers WAN/LAN and transport technologies (Ethernet, Frame Relay, VPN, IPSec and MPLS).Migration of routers from ADSL to Fibre optics/ LAN configurationMake in-depth investigation of all the customer network equipment and take appropriate actions to provide complete and accurate reports for Configution of SD WAN in fortigates and use of FortiManagerProvide good explanation for incident tickets.Monitor network performance and troubleshoot problem areas as needed Access the technical effort required to deliver solutionsWorking technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TustSec). Show less

  • Technical Solutions Expert

    Apr 2023 - now

  • Technical Network Engineer

    Aug 2021 - Apr 2023