Anujj Yadav

Experience

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  Spice Mobility Ltd

  Jan 2011 - Mar 2014

  Area Service Manager - Delhi / Haryana

  Appointing New ASC as per the business requirement.• Looking after over all service related issue and KPI of ASC of Haryana.• Daily Monitoring of Field Open, PNA Calls etc.• Looking after Availability of spare part, SW, tools, jigs &Monthly Claims of all the Service centers etc.• Making MIS & all center reports and report to Operation Manager/Service Head. • Meeting with RDS & MD once or twice in a month regarding the market issue.• Visit all ARC and ASC & Audit the center once in a month.• Direct Interact & short out the issues of Dealer, Retailer & Customer Escalations.• Looking after Technical related issue and provide the solution.• Provide training to all the ASC Engg. CCOs & L4 Engineers for new Models, New Technologies, S/w, tools etc. Show less

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  Celkon Impex Pvt Ltd

  Mar 2014 - Aug 2015

  Area Service Manager

  • Appointing New ASP’s as per the Business Requirement.• Daily Monitoring of Field Open Calls, PNA Calls, Customer Care Escalation KPI of ASC’s.• Driving ASP for MSL and strengthening them for C-SAT and TAT according to Company.• Improve Service Efficiency by reduce deviation & surprise visit at ASP for Audit.• Policy adherence for controlling the DOA/DAP Certification.• Looking after Technical and System related issues and providing solution to the ASP’s.• Direct Interact & short out the issues of Dealer, Retailer & Customer Escalations.• Meeting with RDS & MD twice in a month regarding the market issues.• Meeting with Sales team for ensuring over all channel satisfaction in region.• Direct Interaction with the Dealer, Retailer and providing resolution to their issues at the earliest possible.• Responsible for ASP management, to provide trainings, buffer and all related service support. Show less

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  Gionee

  Aug 2015 - Dec 2016

  Regional service coordinator & Auditor

  ASC Aduits - North India.Regional Service Coordinator - North India.

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  Xiaomi Technology

  Dec 2016 - now

  Field Service Operation Manager