Bhaskar R

Experience

• 

  Accenture

  Jul 2007 - Aug 2023

  • Assess in-scope business processes for automation potential and estimate the potential FTE release benefits though Entitlement study by applying CORD principle + AIDT methodology.• Performing initial feasibility study for downstream process and preparation of As-Is and To-Be Process flow for RPA opportunities (RPA) • Collaboration with Tech Masters performing detailed feasibility with Ops team and completing requirement gathering, BRD preparation, technical design + create Implementation plans, Build UAT • Process Excellence vertical to provide consulting support to solve strategic and operational business problems for our global client's by leveraging Transformation methodologies and deploying foundational tools.• Drive continuous improvement projects and interact with the client or internal stakeholders to drive and influence improvement objectives.• Develop and implement a strong foundation of processes, systems, measurements, and controls that can help deliver high-performance consistently.• Proactively identify the key issues that could result in escalation from internal or external (client) stakeholders.• Identify and implement process improvement opportunities using Lean and Six Sigma methodologies.• Managing change & Influence stakeholders during the project life cycle across various project phases• Work with AI and Machine Learning teams to implement and improve the process performance.• Transforming Client's basis Industry Benchmarking Show less • Organizing the team, ensure that goals and objectives are perceived as agreed on daily basis.• Preparing Daily workloads for AP Clerks & Coordinating the daily allocation of work. Motivating the team to achieve high standards SLA (Service Level Agreements) and KPI targets. • Monitoring the process inflow and productivity of the team members. Handling Client Generic Mailbox and timely response to all queries.• Dealing with and resolving problems or issues which arise on day to day operations. • Preparing the Payment on Time Report and Global KPI Reports are submitted to Clients on Monthly• Engage in improving processes through reengineering, system checks, process automation (Macros)• Check quality of at least 20% of work• Interact with client on transactional issues. Review daily key operational variables. • Prioritizing the tasks and workloads as per importance and priorities.• Develop back up and contingency plans• Provide subject matter expertise on processes • Update Manager on process performance and critical people issues• Providing prompt and accurate information on individual performance by preparing Balance Score Card• Attending Conference and Clients calls to understand the Client requirements and keep them abreast of the status of the activities and tasks on weekly and monthly basis.• Developing and maintaining all the Operational metrics for the process and showing the critical performance levels through visual boards.• Review and Update of Process flows and documents for Client sign-off every quarterly.• Identify potential people issues amongst the team & resolve the same on a proactive basis • Provide process problem resolution assistance to teams • Provide coaching and feedback to team members• Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination and updating query logs, issue resolution tracker. Show less • Processing PO, Non-PO and Freight/Custom Invoices• Conducting 3-way / 2-way matches• Exception handling like adjustments based on standard exception scenarios, mismatched invoices.• Managing supplier queries of open invoices• Performed Accounts Payables Month End Activity (Closing & Opening AP books) as per agreed methodology.• Performed AP GL Reconciliation for over 10 different accounts covering US, Canada and Emerging entities.• Prepared AP Monthly Metrics for over 8 different Categories.• Worked on SOX testing on AP close and provided the details as per the requirements.• Worked on US and Canada Debit Balance.• Performed T & E Activities (Vendor – American Express) and Invoice Processing Research Activity.• Handled AP Queries.• Performed on Invoice Duplicate Reports.• Actively participated in taking team through Huddle board, Deal Board and Business metrics.• Handled PWC Team on Month end packages and provided details as requested... Show less

  • Business Transformation Manager and Quality Lead, Foxtrot Governance Audit

    Dec 2016 - Aug 2023

  • Service Delivery Team Lead, Specialist F&A Procure to Pay

    Dec 2012 - Dec 2016

  • Senior Process Analyst

    Jul 2007 - Nov 2012
• 

  Booking Holdings (NASDAQ: BKNG)

  Sept 2023 - now

  Manager PTP

  • Successful lead PTP On-site (Amsterdam and Romania) Transition for respective brands and COE set-up in Bangalore• Directed on successful implementation of S/4 Hana, VIM for PTP process (SIT, UAT and Deployment) with effective co-ordination with S4, Ivalua IT Team (EPAM/ Accenture) and business team • Responsible for resource footprint optimization (transitions). Developed and executed training programs for project stakeholders, elevating the team's efficiency in transition processes.• Driving Change Management, System integration, S4 Hana implementation/enhancements and new tool implementations by effective project management (Monitoring, Daily/Weekly/Monthly Cadence and tracking) • Expertise in Operations functions entailing: a) Operations & Process Management focusing on maximizing productivity level, customer satisfaction, process compliance and quality b) Leveraging technology solutions for process improvements and operational efficiencies.• Driven successful on-site Transition (Amsterdam & Romania) PTP Operation, S/4 Hana system integration and Deployment • Successful creation of BPD’s / Process SOP’s, Process Maps / Quality Framework • Process stabilization within Baseline as per project plan Show less