Marina Velo

Experience

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  Town of Danville

  Aug 2013 - Sept 2017

  Manager

  - Recruited and hired more than 70 employees in 5 years and conducted regular training sessions to ensure high-quality performance and patron safety, and developed and managed weekly work schedule for all employees- Organized weekly board meetings as well as community events such as cook-outs, swim team, and private swim lessons- Responsible for procurement of necessary supplies for pool operations and events

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  Delta Zeta Sorority

  Nov 2014 - Nov 2015

  Academic Chairwoman
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  Clemson University

  Jan 2016 - May 2018

  - Oversee and maintain a 275,000 sq. ft. gym with 4 outdoor multiuse field spaces and more than 250 student employees- Delegate responsibility to employees to maintain the facility and create a positive work environment for all- Contribute to the decision making process for operational enhancements and update respective staffs on facility operations concerns or initiatives- In charge of customer relations, including the use of conflict resolution when appropriate- Implement Campus Recreation department policies to over 25,000 students, faculty and staff, and community members Show less

  • Recreation Supervisor

    May 2017 - May 2018

  • Lifeguard

    Jan 2016 - May 2018

  • Facility Operations Manager

    Mar 2016 - Jan 2017

  • Facility Operations Assistant

    Jan 2016 - Dec 2016
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  Centro de Rehabilitación de Daño Cerebral CRECER

  Jan 2017 - May 2017

  Intern

  - Created and conducted sessions for brain trauma patients within the neuropsychology, speech therapy, physical therapy, and neurofeedback departments- Developed trusting relationships with patients to facilitate productive sessions

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  Townsquare Interactive

  Dec 2018 - Aug 2020

  Senior National Account Executive

  - July 2019, October 2019, and January 2020 Employee of the Month- Specialize in building relationships to provide my clients with a total web presence for their business. This includes their Web Design and Development, SERP placement, Social Media integration (via Facebook), and Online Reputation & Review Monitoring. - Consult clients and prospects on the brand consistency and value in a digital media presence to generate visibility and increased client traffic - bringing in new customers and increasing a client's gross revenue. - Researched markets to acquire potential prospects based on data analytics and market analysis- Demonstrated effective marketing strategies to executives for small to medium sized business in order to improve their advertising campaigns- Communicated effectively with account managers to ensure client satisfaction and retention Show less

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  Better

  Sept 2020 - Apr 2022

  - Consistently outperformed in tangible metrics and KPI’s; ranking within the top 10% of Individual Contributors for 18 months in both refinance and purchase departments- Developed and delivered training programs to enhance the skills and efficiency of loan consultants, improving conversion rates and industry knowledge- Provided end-to-end client support, guiding them through the mortgage process from pre-approval to funding, building loyalty and trust throughout- Proven leader within pod structure of 15-30 people, mentoring associates in sales and mortgage processes to ensure efficient and effective production and outstanding customer service- NMLS #2034861 - Licensed in CA, FL, GA, IN, KY, LA, MA, MD, ME, MI, NJ, PA, TN, TX, VT Show less

  • Senior Loan Consultant

    Apr 2021 - Apr 2022

  • Loan Consultant Associate

    Sept 2020 - Apr 2021
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  Allen Tate Companies

  May 2022 - Jan 2024

  Senior Mortgage Consultant

  - Prepared and supplied comprehensive training to real estate agents to enhance office-wide understanding of mortgage processes, covering key topics such as loan origination, underwriting guidelines, compliance regulations, and industry best practices, resulting in improved knowledge and client satisfaction among team members.- Created and successfully managed a dynamic mortgage-focused Instagram page (@mortgage_marina), curating and publishing engaging content to attract and educate the target audience, resulting in increased brand visibility and lead generation - Served as the primary point of contact for clients, providing valuable advice and ensuring a seamless process from start to finish, advocating and supporting clients throughout the mortgage process- NMLS #2034861 - Licensed in NC and SC Show less

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  Fenix Fotography LLC

  Aug 2023 - now

  Director of Operations and Business Development at locally owned and operated photography business, Fenix Fotography. Fenix Fotography provides high quality corporate images: studio headshots and environmental executive portraits, business-in-action photojournalism, videography, event photography, and architecture.

  • Director of Operations And Business Development

    Jan 2024 - now

  • Photography Assistant

    Aug 2023 - Dec 2023
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  Peak Resources, Inc

  Oct 2023 - now

  Front Desk Administrator

  - Managing front desk operations, ensuring smooth flow of administrative tasks and efficient communication with residents, families, and staff.- Providing exceptional customer service by greeting visitors, answering inquiries, and directing calls with a compassionate and professional demeanor.- Screening and responding to inquiries, prioritizing calls that need immediate attention, and triaging/resolving as appropriate, directing phone calls to the appropriate personnel- Demonstrating proficiency in using electronic health record systems and other software applications to maintain resident records and facilitate communication among staff members.- Responding effectively to emergencies and crisis situations, maintaining composure and ensuring appropriate protocols were followed.- Upholding confidentiality standards and adhered to HIPAA regulations in handling sensitive resident information. Show less