Michael Long

Experience

• 

  CTS, Inc.

  Jun 2004 - Jun 2007

  Consultant

  Lead automated software testing teams for financial services and other specialized applicationsAssist sales teams to identify solutions and estimate cost and feasibility of engagements Conduct live sales demonstrations and client discovery sessions to define critical success factorsDevelop automated testing methodology and baseline workflow for a templated approachMember of project oversight committee and co-chair of QA Center of Excellence

• 

  Skyhawke Technology

  Jul 2007 - Jul 2010

  Software Quality Manager

  Manage testing and configuration management across multiple environments and products Improve digital customer experience through iterative agile development practicesPerform load testing; Evaluated test results and delivered potential solutions Automate .NET web services testing and high priority functional tests

• 

  BBVA in the USA

  Jul 2010 - Sept 2011

  Agile Process and Quality Assurance Consultant

  Coach and lead teams with Agile principles and techniques to deliver business banking features Consult with product owners on software customization to match processes Develop repeatable processes for ensuring consistent software qualityMentor young professionals on software testing and agile principles

• 

  Key Systems Consulting, Inc.

  Sept 2011 - Sept 2014

  Director of Delivery

  Design and facilitate processes which enable teams to complete high value deliverables based on client expectations and agreements.Mentor team members, support technical sales, manage software and environment configuration, deliver executive status updates, and conduct project prioritization.

• 

  BBVA Compass

  Oct 2014 - Aug 2016

  Strategy and Planning - Mobility and New Digital Business

  Coordinate efforts of multiple teams to achieve strategic objectivesCollaborate with project managers to accurately maintain product budgetsCompile and deliver executive status for finance and product deliveryManage software projects and other innovation initiativesRemove impediments and promote Agile adoptionMember of PMO Advisory Board

• 

  Protective Life

  Aug 2016 - now

  Develop and implement strategic roadmaps based on business goals and multi-year revenue targets.Coordinate technology and process improvements to drive sales growth in specific market segments.Manage Objective and Key Results (OKRs) development and tracking for Sales & Distribution. Lead cross-functional teams to deliver mission-critical initiativesDeploy change management solutions in coordination with key stakeholdersCollaborate with User Experience and Market Research teams to solve needs of Distributors and Customers Manage and develop partnerships with trusted consumer brands (i.e. Costco) to offer term life insurance directly to consumers through digital capabilities.Solve problems and deliver solutions for strategic partnerships. Automate routine tasks. Personally pursuing the critical one-off's.Collaborate with marketing teams to activate and track direct marketing campaigns to achieve maximum efficiency and sales throughput with our Paid Search and Email Marketing programs. Optimize digital sales funnel through A/B testing and ideating on creative solutions to help consumers overcome blockers to making a purchasing decision.Analyze data to understand customers and drive best experiences.

  • Business Transformation Leader

    Oct 2023 - now

  • Distributor Experience and Capabilities Leader

    Jul 2020 - Oct 2023

  • National Account Manager

    Dec 2017 - Nov 2021

  • Digital Sales and Marketing

    Aug 2016 - Dec 2017