Michael Frasier

Experience

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  OfficeMax

  Jan 2017 - Apr 2018

  Customer Experience Manager, Computer Specialist

  The Customer Experience Supervisor position at OfficeMax entails leading a team of customer service representatives to ensure exceptional service and satisfaction for customers. The role involves providing guidance, support, and training to enhance the team's performance, addressing inquiries and resolving concerns, and collaborating with management to implement strategies for improving the overall customer experience and driving sales growth. The responsibilities also included diagnosing and resolving computer-related issues, troubleshooting hardware and software problems, performing repairs and upgrades, assisting customers in finding the right technology solutions, and ensuring a positive technology shopping experience. The role requires strong technical skills and a dedication to customer satisfaction. Show less

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  JBM Patrol & Protection Corp.

  Apr 2018 - Feb 2019

  Security Officer

  The Security Patrol Officer position involves maintaining security and safety within both corporate and government properties by conducting regular patrols and monitoring designated areas. Responsible for detecting and preventing security threats, responding to alarms, and assisting with access control to ensure a secure environment. A key aspect of this role is writing detailed reports on security incidents, observations, and any unusual activities. Effective communication and coordination with team members are essential to uphold security protocols and protect people and property on the premises. The Security Patrol Officer plays a critical role in enforcing security measures and contributing to the overall safety of the government facility. Show less

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  Nova Network Inc.

  Jan 2019 - Oct 2022

  Project Development Manager

  As a Project Development Manager at Nova Network, successfully led and executed the creation of innovative projects within the crypto/blockchain space. Focused on NFT marketplaces and Decentralized Exchanges (DEX), oversaw the entire project lifecycle from conceptualization to implementation. Collaborated with cross-functional teams to ensure efficient coordination and timely delivery of high-quality platforms.

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  Monkey Bear Studios

  Jul 2019 - now

  Developer

  Developing bespoke mods and mod frameworks for highly popular video games such as Grand Theft Auto 5, Red Dead Redemption 2, and RUST. Using languages such as JavaScript, Lua, HTML, MySQL, and C, the gaming experience is enhanced by introducing new gameplay mechanics, immersive features, and creative content. Collaborating closely with cross-functional teams, while ensuring seamless integration, compatibility, and optimal performance of mods to deliver exceptional gaming experiences to private and public servers worldwide. Show less