Yashaswini T Venkatachalapathy

Experience

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  Sabre Holdings

  Nov 2008 - Apr 2010

  Contributor Product Support Analyst

  Providing end-end support to Airlines across the globe via email and phone.• Supporting the 300+ applications designed to support day-day Airline operations at Flight, Ground and Airport level.• Solving the problem at first level by understanding the reported issues.• Escalating the problem to the right department if not resolved at 1st contact• Follow the support process and meet the SLA’s. • Providing value added services to customers.• Fixing the bugs and anomalies on the application.• Assess the impact of the issue being reported and assign the correct severity level.• Use “Siebel” to log the issues, document troubleshooting and resolution steps.• Maintain and monitor the hosted and locally installed applications. • Supporting the Network infrastructure for the Airlines.• Administrative role for a website that supports all the hosted applications.• Co-ordinate with 3rd party vendors to fix the issues. Show less

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  Sabre Technologies (Pvt) Ltd

  May 2010 - Sept 2013

  Business Analyst

  • Creating functional specifications, business requirements analysis, flowcharts and process maps.• Handling various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.• Conduct regular workshop/training/demo to the clients on the functional usage of the application/support tools. • Perform a smooth transition of the product from Delivery to the Support teams.• Continuous interaction with the Delivery and the Support teams to ensure necessary training(s) have been completed to start supporting the customer under Production mode.• Manage and resolve conflict with stakeholders(Delivery, Support teams)• Provide effective onsite support for the clients during the cutover period: American Airlines, Etihad Airways, Virgin Australia, Jet Airways etc• Able to identify business & systems process improvements from Big Picture to detail level.• Manage multiple projects simultaneously in an agile development environment.• Understand the current Business Processes & recommend/ suggest improvements for enhanced efficiency and effectiveness.• Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the transition cycle.• End to end exposure on Business Analysis, single point of contact responsibilities pertaining to managing customer relationship, commercial portion pertaining to software consulting, development / Change requests. Show less

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  Accenture, Banglore

  Jun 2014 - Dec 2015

  Senior Business Analyst

  1.Proficient in Business Analysis methodologies and techniques involving requirement elicitation, requirement analysis, documentation and solution validations. 2.Strong at conducting interviews, document analysis, Process definition and translating business objectives into system requirements. 3.Have good Knowledge in creating UML diagrams using MS Visio, Visual paradigm and BA methodologies such as SLDC and Agile. 4.Analysis of new requirements from clients and translation into business case with proper functional flow. 5.Preparation of FS and reports. 6.Defect tracking, analysis and management. 7.Reviewing product documentation after each iteration. 8.Participating in the release planning meeting as a customer proxy to provide clarification to developers on the functional requirements which maps to the business needs. 9.Conducted training for end users on the functionality of the system by mapping the business needs to the different features of the system. 10.Co-ordination with QA team for reviewing the test cases associated with the acceptance criteria. 11.Prepared a Requirement document and related use cases to develop and deploy new reports in order to maintain Business continuity. 12.Responsible for assisting and educating end users on the system functionality and its best practice during the UAT phase.13. Provide effective onsite support during UAT and requirements gathering phase. Show less

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  Shell India Markets Pvt Ltd

  Jan 2016 - May 2022

  Business Analyst
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  Shell India Markets Pvt Limited(Shell Lubricants)

  Jan 2022 - now

  Senior Business Analyst