Steicy Z.

Experience

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  Concentrix

  May 2009 - Jul 2009

  B2C Outbound Sales Specialist

  - Proactively identified and closed deals with new and existing customers, increasing product adoption and achieving an 80% sales conversion and 92% customer satisfaction rates.- Provided exceptional customer service and post-sale support, including resolving technical issues and identifying upselling opportunities.- Built strong rapport with clients, acting as a trusted advisor to understand their needs and provide tailored solutions.- Proficient in various CRM systems and communication tools from SAP, Salesforce and Oracle. Show less

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  Sitel

  May 2010 - Jul 2010

  Customer Service Specialist
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  Harding University

  Aug 2010 - May 2012

  Library Assistant

  - Top performing students are granted the opportunity to work part time in university library.- Scheduled and managed appointments for library resources, technology access, and special events, optimizing resource allocation and patron access.- Maintained meticulous organization of physical and digital library resources, including cataloging, shelving, and database management.- Proactively identified opportunities to improve library workflows and processes, contributing to enhanced efficiency and user satisfaction. Show less

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  Walmart Centroamérica

  Aug 2012 - Apr 2020

  Key Achievements:- Increased comparable sales by 20% through effective promotional marketing campaigns.- Contributed 11% share of sales for Mexico and Central America stores.- Led key projects for sales development, including new product launches and category expansion initiatives.- Awarded "High Performance Recognition" (2018) as Top Sales/ Revenue Growth leader.- Awarded "5 Years Gold Level Recognition" (2017) for 5 Consecutive Years in High Performance Ranking Level.Key Competences:- Managed a $102 million portfolio across 24 product categories, consistently exceeding annual sales targets by 5% and profit targets by 11%. - Drove significant revenue growth through data-driven strategies and effective team leadership.- Analyzed daily sales data, market trends, and competitor activities to identify opportunities and develop action plans that optimized sales performance and market share.- Implemented pricing strategies and negotiated with suppliers to maximize profitability while maintaining a competitive market position.- Led negotiations with local and international suppliers to secure favorable terms, ensure product availability, and foster long-term partnerships.- Mentored and coached a high-performing commercial team, fostering a collaborative environment and driving individual and team success. Show less - Managed a $33 million portfolio of essential product categories, exceeding sales targets by 7% and profit targets by 12% through strategic sourcing, pricing, and inventory management.- Leveraged Nielsen, Kantar, and internal data to understand customer needs, identify market trends, and develop targeted sales strategies.- Developed and executed pricing strategies that ensured competitive pricing across all store formats, exceeding price gap targets by 1.5%.- Conducted line reviews and optimized product assortment to maximize sales and meet customer demand, considering shopper insights and market trends.- Negotiated with national and international suppliers to secure cost improvements, promotional support, and favorable product terms. Show less Key Achievement:- Awarded "Top Sales Performance of the Year" (2015) for outstanding performance and contributions to category growth.Key Competences:- Managed a $7 million product portfolio, achieving significant sales growth and exceeding profit targets through effective category management and new product introductions.- Successfully launched new product lines that increased profit margins by 18%, demonstrating strong analytical and financial acumen.- Proficient in leveraging internal and external data sources (Retail Link DSS, Nielsen, Kantar) to analyze market trends, track performance, and make data-driven decisions.- Gained extensive experience in a fast-paced retail environment, collaborating with cross-functional teams (operations, marketing, supply chain) to drive sales and achieve business objectives. Show less

  • Strategic Sales Manager - Junior

    Sept 2016 - Apr 2020

  • Business Development Administrator - Senior

    Jan 2016 - Aug 2016

  • Business Development Administrator - Junior

    Apr 2013 - Dec 2015

  • Executive Trainee

    Aug 2012 - Mar 2013