Tabreag Ali

Experience

• 

  MD Synergy

  Jun 2007 - May 2012

  Sr Billing Executive

  Sr Billing Executive at MD Synergy• Review the demo sheets and insurance cards and enter the demographics accordingly.• Review the super bill/ charge sheet and enter the claim on system.• Payment posting through paper EOB/ERA/FDI.• Resubmission of claims as needed (Rejected by payer, Clearing house).• Gathers missing information, taking corrective action• Solving the Team Queries.• All kinds of report (Charge validation, AR report (Denial), Claim Status, Payment validation, Unfiled claims, unapplied payments and saved claims) etc.• Quality for Demographics and superbill.• Solving the clearing house rejections.• Patient’s Insurance Eligibility and benefits verefication.• Handling new clients.. Show less

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  Omega Healthcare Management Services Private Limited

  May 2012 - Oct 2012

  Quality Control Analyst

  • Quality for Demographics, Superbill and Payment posting.• Provides feedback to billing team.• Organizing buddy programs for new joiners. I am also responsible for providing matter expertise and training to the team members.• Denial handling.• Resolving reasons for denials. • Gathers missing information, takes corrective action• Patient services-It deals with sending statements to patient about their balance due for insurance companies. For this we also deal with patient’s payment, charges and AR records.• Solving the Team Queries.• Client's email.• All types of report. For example: Saved claims, Unfiled claims, and Unapplied payments.• Financial dashboard etc.• Work allocation. Show less

• 

  Xavient Digital

  Dec 2012 - Mar 2017

  • Coordination between testing and development team.• Analyze business requirements.• Capture & gather Stakeholder/Client Requirements and understand the business process.• Interpret and Record Requirements• Clarify queries in business requirements.• Conduct & Participate in review meetings and Track change requests• Expected to produce a wide variety of business documentation including BRD, PRD, Business Case Writing and application related documentation.• Develop, gather, and disseminate business information among customers; utilizing skills to gather requirements and produce quality documentation.• Translate requirements into concepts and user experience design.• Associate with Design Research to enhance design suggestions.• Manage design wireframes, mock-ups.• Coordinate with team on design and prototype of new interfaces.• Coordinate with UI Designer to strategize and execute user interfaces designing.• Diversify business knowledge of the application.• Do cross trainings for knowledge sharing.• Mentor juniors and Build yourself as SME in application modules.• Requirement gathering, requirement documentation and flow charting.• Involved in client communication, quality testing and UAT before final production release.• Identify technical/domain/personal training needs of the team and arrange for the trainings • Develop domain knowledge within the team Show less • Distribute tasks to the team to ensure even load on each member• Provide inputs for performance reviews for all members of the team• Provide clear and effective reporting to project manager on the progress of the tasks• Increase knowledge about Project domain within team members• Provide clear and crisp information to client as per client and project requirements• Ensure that team member achieves set Productivity target - Identifying and work with underperforming / PIP / OJT associates and ensures that they are improved - Actively monitor "actual achievement" of each team member - Provide feedback and Coaching on performance as and when required• Introduce and refine measures to support and improve team quality - Motivates & coaches team members to achieve quality target - Actively participate in Feedback process to understand the associate level issues - Analyzes Quality reports and takes corrective action accordingly - Ensures that team understands and follows the philosophy of doing things right the first time• Controls absenteeism within the team - Ensures monthly absenteeism is <7%• Ensure all Quality processes are followed by the team and inputs and metric fed to quality process• Identify technical/domain/personal training needs of the team and arrange for the trainings 2. Develop domain knowledge within the team 3. encourage team to take higher challenges Show less • Transition for new clients.• Coordinates between offshore team, Account Manager and Client on new accounts.• Implements strong operational environment to execute business.• Builds and maintains Process documentation.• Responsible for setting up required infrastructure to build new team.• Continuously upgrades technical skills at par with industry.• Shares regular updates with team on new concepts.• Creates flow charts and process flows.• Hands on with process information, Client specifications.• Conducts Training Needs assessment with existing teams.• Conducts focused trainings and monitors improvements.• Identified possible PM enhancement initiatives.• Creates requirements for Development team.• Works on UAT to approve/disapprove changes made.• Identified global issues impacting process performances.• Works with stakeholders to resolve issues.• Leads process improvement initiatives.• Ensure high customer satisfaction for new clients onboarding. Show less

  • Sr. Business Analyst

    Sept 2015 - Mar 2017

  • Team Lead

    Dec 2014 - Sept 2015

  • Process Developer

    Jun 2013 - Dec 2014

  • Quality Analyst

    Dec 2012 - Jun 2013
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  Parthenon Technologies, Inc.

  Mar 2017 - Dec 2018

  Sr. Business Analyst

  • Requirement gathering, requirement documentation and flow charting.• Data validation for migrated clients.• Analyze business requirements.• Capture & gather Stakeholder/Client Requirements and understand the business process.• Interpret and Record Requirements• Clarify queries in business requirements.• Expected to produce a wide variety of business documentation including BRD, PRD, Business Case Writing and application related documentation.• Associate with Design Research to enhance design suggestions.• Manage design wireframes, mock-ups.• Involved in client communication, quality testing and UAT before final production release.• Assign task (New enhancements and Defects) for development team through TFS (Team Foundation Server).• Review Impact and Gap analysis for new enhancements.• Translate requirements into concepts and user experience design.• Client implementation. • Client migration from legacy to new application. Show less

• 

  TELUS International

  Dec 2018 - now

  • Preparation of Daily and weekly Status Reports.• Preparation of weekly deck and present to client during meetings• Involved in Lead activities like Resource Management, Metrics and Daily Status tracking• Leading and coaching teams through an agile transformation (SCRUM)• Providing Training of Application to new Team Members.• Creating User stories, Acceptance Criteria, BRD, and FRD.• Facilitate the agile program processes and their execution, escalate impediments, manage risk, and help drive program-level continuous improvement.• Involvement in Bug life cycle and Defect tracking activity.• Impact Area Analysis and Scope finalization in respect to Testing.• Extensively involvement in phases like Requirement analysis, Test planning and Test case design and reviews.• Involved Integration, Regression, Sanity testing and Ad hoc Testing. Exposed to develop Traceability matrix, Functionality matrix. Show less

  • Business Analyst Team Lead

    Dec 2021 - now

  • Sr. Business Analyst

    Dec 2018 - Dec 2021
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  TELUS International United States

  Jan 2023 - now

  Lead Business Analyst