Daniel K.

Experience

• 

  University of Alabama at Birmingham

  May 2011 - Apr 2012

  Sports Marketing Intern

  • Developed advertising materials using Adobe Photoshop and After Effects to drive event attendance• Captured photographs during sporting events using Sony Multi-format HDC 2000 Camera to be used for ad-vertising and social media and provided editing support as needed• Worked cash register/ticket booths for events and provided customer service for UAB reward programs

• 

  Apple

  Aug 2014 - Dec 2018

  Technical Specialist

  • Apple Certified Mobile Technician: Fixed issues with Apple iPhones, iPads, iPods • Provided high quality customer experiences and technical expertise/solutions • Genius Bar appointments daily; Provided clear feedback to managers outlining opportunities to improve customer and employee experiences at the Genius Bar

• 

  Stratix Corporation

  Jan 2019 - Sept 2022

  • Installing operational software on diverse range of new mobile devices, managing quality assurance for a variety of corporate accounts(Ex Coca Cola,Delta,American Airlines); personally delivering 40 updated devices daily. • Clearing and resetting outdated corporate devices, updating them to support innovative functionality including point-of-sale capabilities, privacy software and multi-device management tools, ex: Air-watch• Running daily reports and providing feedback for the staging process. Show less

  • Service Technician Level 2

    Jul 2021 - Sept 2022

  • Service Technician

    Mar 2021 - Jul 2021

  • Staging Techician

    Jan 2019 - Mar 2021
• 

  IVision

  Sept 2022 - Aug 2023

  Information Technology Help Desk Technician

  Providing support for employees with Technical issues.- Microsoft Intune management and Active Directory - Mac troubleshooting and device management- Windows troubleshooting and device management- Maintenance of Employee Laptops and Devices

• 

  Georgia Department of Early Care and Learning

  Nov 2023 - now

  DECAL IT Support Specialist 2

  To help with imaging of laptops and smartphones.To answer tickets that are escalated through ServiceNow.To help general Decal employees with their docking stations and printers.To provide great user experience for Decal employees Troubleshoot mainly Windows 10,11 Devices.Troubleshooting both Apple and Android Smartphones.Works with Office 365