Mark Stiles, CPA

Experience

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  Dickinson & McDonald, PA

  Jul 2004 - May 2007

  Accountant
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  RSM McGladrey

  Jan 2005 - Jan 2006

  Accountant
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  H & J Contracting, Inc

  Mar 2006 - Oct 2007

  Financial Controller
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  Avail Financial & Tax Services, LLC

  Nov 2007 - Nov 2009

  Senior Tax Accountant/Senior Management Consultant
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  Mark A. Stiles, CPA

  Dec 2009 - now

  Owner

  MASCPA is a virtual CPA firm specializing in strategic business advisory, fractional CFO services, and comprehensive compliance solutions (tax and accounting) tailored for individuals and small businesses. With a core focus on driving small business growth, MASCPA offers expert management consulting in areas such as strategic development, budget management, corporate financing, and growth optimization. By combining financial expertise with hands-on business strategy, MASCPA helps clients navigate complex financial landscapes and achieve sustainable success. www.markstilescpa.com Show less

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  CSDC Systems Inc.

  Feb 2010 - Apr 2018

  • Led the overall delivery of CSDC solutions to 52 active clients valued at $20K-$3.5M, managed implementation software teams, and oversaw proprietary and partner products.  • Managed 32 Project Managers, Solutions Architects, Business Analysts, and Technical Consultants, assigned responsibilities, provided coaching, developed workflows, and evaluated performance.  • Led outplacement of professional services resources to partners during a corporate acquisition, which included coordinating with partners, determining salary rates, and establishing timelines of outplacement. • Oversaw the delivery of $8.4M backlog and developed a partner program to improve forecasting for project deliverables, which improved revenue consistency.  • Managed deadlines and milestones to ensure a successful project lifecycle, coordinated with product development teams to enhance product offerings, and established SOPs to improve delivery and implementations through the Solution Architecture Practice. Show less • Created a division within Professional Services to coach and develop customer-facing solutions architects, managed 26 direct reports, assigned responsibilities, conducted performance evaluations, and provided training on strategic solution design and implementation methodology.  • Developed a homegrown Implementation Methodology to facilitate effective solutions for client delivery, resulting in improved delivery timelines, client satisfaction, and consistency between projects. • Managed and provided oversight for Business Analysts to prepare, execute, and close business analysis sessions with clients. • Managed and provided oversight for Technical Consultants to employ sound configuration standards to provide quality product deliverables. Show less • Served as the Lead Solution Architect, converted requirements into the architectures and designs to establish the blueprint for CSDC solutions, and aligned project requirements with product capabilities.  • Established all artifacts leveraged from solution design documents, specification reports, UAT test plans, and Go Live checklists. • Designed solutions to improve implementation efficiency and led the re-design of client services implementation strategy.  • Led implementation teams of eight for the delivery of state and municipality projects, which included PCL implementations leveraging software to automate processes and reduce costs. Show less

  • Director Professional Services

    Sept 2016 - Apr 2018

  • Manager, Solution Architecture Practice

    Jul 2014 - Sept 2016

  • Solutions Architect

    Jul 2012 - Jul 2014

  • Senior Business Analyst

    Feb 2010 - Jul 2012
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  Stetson University

  Mar 2013 - Jun 2013

  Adjunct Professor
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  Vision33

  Mar 2018 - Jul 2019

  Delivery Manager

  • Oversaw the delivery of a new suite of Amanda solutions to government clients valued at $5.2M, which included managing software implementation teams forproducts, including ESRI, e-Plan Markup, Web Platform Development, and Document Management software products.  • Managed 14 Project Managers, Solutions Architects, Business Analysts, and Technical Consultants, conducted performance reviews, coordinated workflows, and provided mentorship.  • Created synergy between professional services and sales by establishing SOPs, streamlining the RFP process, negotiating contracts and deliverables, and creating compelling demos and presentations. • Developed a hybrid waterfall implementation methodology with agile principles, which streamlined the delivery process, enhanced KPI transparency and budget tracking, and improved NPS. • Managed all aspects of client engagements valued at $500K-$1.4M while maintaining profit margins and maximizing the value for both the client and company, which included communicating deliverables and milestones across all the levels of the organization, including the C-suite. • Hired and trained four resources on the Amanda product, solution configuration and requirements gathering, and provided insight to one EMT on the product, market share, and competitive advantage. • Coordinated and developed strategic relationships with partners and product vendors to provide customized solutions for clients. • Managed the delivery of a $5.2M backlog, which included government software implementations for state and municipal organizations ranging from six to 15-month engagements.  • Implemented new processes to ensure a successful project lifecycle, managed the timely reporting of project completion, and established monthly invoicing. Show less

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  Cloudpermit

  Apr 2021 - Nov 2024

  VP, Cloudpermit Product

  Applying business acument, vision, and strategy to SaaS based product offerings within the Government Technology ("GovTEch") industry. Responsible for leading a team of product managers, UX designers, product trainers, and technical writing staff in creating and maintaining product strategy and scalable portfolio management and offerings to enhance citizen and municipal engagement within Community Development.