Yuka S.

Experience

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  Shigira Resort

  Apr 2012 - Aug 2016

  Hotel Receptionist

  Offering high-quality guest caring services.●Front Desk Clerk・Check in/out service, concierge service●Reservation Clerk・Reservation service via emails & Phone calls (rooms, restaurants, activities), Reservation management for individual travelers & travel agencies

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  S.M.I-VN Travel Co., Ltd

  Jan 2018 - Feb 2020

  Travel Agent

  Planning and Coordinating local tour arrangements.●Tour operator & Coordinator・Package tour arrangements for Japanese travel agencies, Collaborate with hotel or restaurant sales management team●Customer Support・Booking assistant, interpret assistant, customer contact service

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  Relia Communications

  Jun 2020 - Aug 2022

  Customer Support Specialist

  Supporting Engineers and Clerical work relating to consulting clients.●Enterprise Customer support・Customer services via emails and phone calls, Case management for IT system outage●Internal translator・Announcements, Guidelines, Email communications, Reports.

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  Freelance

  Oct 2020 - now

  English Japanese Translator

  ■IT/Web Localization・Mobile User Interface localization strings test - Review・Web page localization (Security solution, Software, etc) - MTPE・Privacy and Security Policy document - Review・Web Service Localization - MTPE & Quality Validation・IT technology products marketing - MTPE・E-learnings - MTPE ■Marketing/Copy Adaptation・Document editor application product marketing - Translation & Review・Graphic design application product marketing - Translation & Review・Photo editor application product marketing - Translation & Review・Software service Description - Translation & Review・Hotel marketing copy adaptation - Translation & Proofreading■Tourism/Hospitality・Restaurant Menu at a luxury hotel - Review・Hotel membership catalog - Proofreading・Daily announcement, campaign information, boarding information (Airlines) - Translation・Computer Reservation system - MTPE & Proofreading ・Resort hotel website localization - MTPE・Introduction of the tourist destinations - Translation & MTPE & Review■Business Subtitling・Presentation for Cloud service - Translation・Interview of an international student - Quality Assistance・Interview of the corporate director - Quality Assistance・Workflow overview video for new corporate associates - Quality Assistance・Internal corporate training video from Management team - Quality Assistance■General/Corporate・Discussion Guide - Translation・Corporate HR announcement - MTPE & Review・Corporate policy (ED&I) - MTPE & Review・Corporate Survey - Translation Show less